Wells Fargo & Company Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer having problems with customer service

Wells Fargo & Company Student loan department,

Non-federal student loan Dealing with my lender or servicer Having problems with customer service New York

I have a loan with Wells Fargo, they are reporting it 30 days late, when they kept rejecting the payment from the bank. The account I have, has no check, so I am forced to pay it electronic. When I called them they told they have no clue whats going on. I finally paid it over the phone, but they still reported it 30 - days late. Their lack of communication and assistance was horrible. In addition their web site was of no help. It does not work half the time and they give you incomplete information. They do not seem to understand how to help on the phone with these issues. Even my bank - advised me that they should be able to take the payment and they were of no help to their Bill Pay Department. Instead they try to force you to pay the amount over the phone and incur a fee.

Wells Fargo & Company customer in New York
Nov 07, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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