Review and analysis of over 154 complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 154 official complaints related to Rewards. Out of the 154 consumer complaints against U.S. Bancorp, 16% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 100% were processed in a timely manner. 16% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 57% resulted in non-monetary compensation.
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U.S. Bancorp Credit card rewards March 20, 2017 - My husband and I applied for the USBank Visa FlexPerks card under the - promotion this past -/-/- but have been denied the incentive FlexPerks points. We applied online on -/-/- after having previously ( within a couple of days, if not even the day of our application ) talked on the phone with a cardmember service/customer representative who informed us, after our explicit inquiry, that we were definitely eligible for the promotion. After not receiving the points, we inquired as to why. The response from USBank was that we did not apply using a particular promotion link. When we o... |
U.S. Bancorp Credit card rewards February 24, 2017 - I received a US Bank Business Edge Platinum card for each my wife and I with a $200.00 US Bank rewards card for spending $1000.00 during the first 90 days of opening the account. Upon doing so I called in twice and was told both times there was no $200.00 reward attached to this card. I informed her during the call on -/-/- to close the account if this was the case. I then filed a complaint with CFPB and was sent a letter stating there apologies for any confusion when I contacted them and that there was indeed a $200.00 reward attached to each card if $1000.00 was spent on eac... |
U.S. Bancorp Credit card rewards February 19, 2017 - - - - - - - -, - - -/-/- Consumer Financial Protection Bureau - - - - - - CC : US Bank Executive Office - - - -, - - - : CFPB Case Number - ( Archived ) CFPB Case Number - ( Disputed herein ) Illegal US Bank Business Practices Account numbers -, -, -, - To Whom it May Concern : I am writing to dispute the US Bank ( " the Bank '' ) response letter dated -/-/-. On -/-/- the Bank closed my credit card accounts and illegally seized my points without justification in violation of state law. 1. The p... |
U.S. Bancorp Credit card rewards February 14, 2017 - I have an open and current account with US Bank for the - - - - - -. In the - 2017 statement for my card, I observed a discrepancy with the calculation for earned - rewards points for the charitable donation transactions. According to the program rules for the - rewards program, the - - - card earns points " at a rate of - - per every $1.00 in Net Purchases during each billing cycle for any merchant location that classifies itself as a -. '' All the transactions on that statement were from merchants that classified themselves as a -, accord... |
U.S. Bancorp Credit card rewards February 13, 2017 - US BANK has sever offer online, but I opened credit card with them, I finish the requirement but they did not give me back the bonus. Now there are - accounts has offer I should get but I did not, it is all like spending - in 3 month and get - back. check on there website page online - ). and page ( - ). I 've chatted with customer service phone team, they did submit request for it, but they told me they need the fine print? It is absolutely public and everybody could access to that link and see the offer at the first place. $100.00 New Cardmember Bonus after you apply onlin... |
U.S. Bancorp Credit card rewards February 7, 2017 - I submitted an application for a credit card stating a $200.00 US Bank Rewards Visa Card would be issued after spending $1000.00 in the first 90 days. I spent over $1000.00 in the first 30 days and called in to see how to cash in on the $200.00 reward. I was told by - different employees during - separate phone calls that the card I was issued was not attached to any cash rewards. The picture of the card on the offer and the card that was mailed to me that I used look identical. It 's a US Bank - Visa Business Card. I had a credit of $18.00 from reward % of my spending, I to... |
U.S. Bancorp Credit card rewards February 3, 2017 - Elan Financial Services refuses to pay out reward points when I have a statement clearly showing that they are earned and payable. My account was purchased/transferred from - and Elan says they did not get the points. - has no information about the account and will not talk to me. The account is registered in my deceased husband 's name and I am his personal representative.... |
U.S. Bancorp Credit card rewards January 24, 2017 - Fidelity VISA card allows 2 % cash back on reward points. - - & - - also have monetary " cash '' back on their reward program. Fidelity VISA card is issue through US BANk and it 's credit card services for US BANK states " any monetary amount excced $600.00 will be taxable ''. This is inconsistent with - - ( 1.5 % back CC and - - - ) redemption programs on their reward points. Thus NO - tax form is generated at - - or - for reward point redemption. US Bank via Elan Servcies claism they will be sending tax information for value of $600.00. - ... |
U.S. Bancorp Credit card rewards January 6, 2017 - I applied for the U.S. Bank FlexPerks Travel Rewards Visa Card during their - Visa - Bonus FlexPoints promotional offer, which was for a bonus - " FlexPoints ''. The only requirements to meet this bonus were to open the account before -/-/- and make one purchase by -/-/2016. After allowing the 6-8 weeks stated in the terms and conditions for the bonus points to be credited and still not having received them, I followed up with U.S. Bank on the status of my bonus points. They stated that they needed more documentation from me requesting verification of the promotion in question.... |
U.S. Bancorp Credit card rewards December 27, 2016 - Signed up for US BANK - rewards card during - -, using their - promo site at -. At the sign up bonus given was - plus extra for each - - won. Total bonus should be just around - - - sign up bonus and around - Olympic bonus ). I called US bank in - ( only call made that month - to confirm everything is good with all promo and a female service rep was able to confirm. Now 4 months later US bank is claiming I dont qualify for - extra since they do n't track correct enrollment. I consider this complete fraud and false advertisement on US BANK part. Also... |
U.S. Bancorp Credit card rewards December 6, 2016 - I opened a US Bank checking account with a promotional offer. The first promotional offer was to receive a $150.00 bonus after completing " - or more U.S. Bank Bill Pay transactions of at least $25.00 each within 60 days of account opening. '' I did completed - transactions and received the $150.00 bonus within a few days after completing the bill pay transactions. The other offer was to receive a $50.00 statement credit on a new credit card if you " make - separate Net Purchases ( purchases minus credits and returns ) totaling at least $25.00 each with your new consumer cre... |
U.S. Bancorp Credit card rewards November 25, 2016 - BAIT AND SWITCH CREDIT CARD OFFER BY Fidelity Investments & Elan Financial Services Took advantage of a Visa card offer on Fidelity web site noting a 2 % rewards credit card, coupled with a - point ( $100.00 value ). Account opened without issue, card received, but never received the - bonus. Several attempts to correct via written correspondence and two telephone calls with Elan Financial pushes everything back to a 'live ' phone call. Final call made on -/-/2016 to Elan Fin @ -, spoke with a supervisor named -, and she noted as their was no promotional code attached by the sy... |
U.S. Bancorp Credit card rewards October 25, 2016 - I have a US Bank CashPlus visa credit card which explicitly advertised - % cashback on Department Stores. They even list - as a merchant. I have with success purchased at - online and received - % in the past, but all of a sudden last quarter my $2000.00 quarterly online purchase at -, where I went to -, checked out at -, only received - % cashback. They claimed it coded as " business purchases '' and would only receive - % cashback. This seems like the height of bait and switch, to open list a very well known department store in the list of accepted merchants and ... |
U.S. Bancorp Credit card rewards October 2, 2016 - - - - - - - -, - - - -, 2016 Office of the Comptroller of the Currency - - - -, - - - -. - Consumer Financial Protection Bureau - - - - - - - - - - -, - - - -, - - - Office - Department - -, - - Office - - - - -- - CC : - Bank Executive Office - - - -, - - RE : Illegal - Bank Business Practices To Whom it May Concern : 1 ) In - 2016 - Bank refused to honor the advertised $120.00 Power Up checking bonus. In fact, on... |
U.S. Bancorp Credit card rewards September 22, 2016 - False advertising to get consumers to sign up for credit card. The Fidelity Visa card advertises that it gives you - points for every dollar you spend and that you can claim it as gift card, statement credit, etc. However, if you want to actually use it as a statement credit, you wo n't get - points for every dollar spent. I have the documentation if required.... |
U.S. Bancorp Credit card rewards August 29, 2016 - On - -, 2016, I learned that the US Bank FlexPerks Travel Rewards Visa Signature card and the US Bank FlexPerks Business Edge Travel Visa Signature card had a special promotion for the - 2016 Olympic Games in which new cardmembers would earn a certain number of FlexPoints depending on the number of medals won by the US Olympic Team. The link for the promotion is found here : - In short, each card offered a - FlexPoints Enrollment Bonus for spending $2000.00 within the first four months of account opening, as well as - Bonus FlexPoints based on the number of metals Team USA ... |
U.S. Bancorp Credit card rewards August 11, 2016 - US Bank refuses to award the annual renewal rewards bonus tied to their - - credit card product even though I have paid the annual fee. The fee was paid late because unlike -, - -, -, - - -, or -, they do not include the amount due or mininum payment due in the e-mailed statement. This problem happened 2 years is a row and now they are saying that because the fee was n't paid when it was due, I will not be receiving the annual rewards.... |
U.S. Bancorp Credit card rewards August 1, 2016 - I received a targeted credit card offer in the mail from US Bank. The offer was to apply for and receive the US Bank - - card and spend $4500.00 in the first 90 days and earn $500.00 cash back sign up bonus. The card also earns a minimum 1 % cash back on all purchases. I was approved for the card and received it the first week of -. I completed the $4500.00 spend requirement the first week of -. In - I called customer service and they stated I had completed the requirements and would receive the $500.00 shortly. In - I still had not received the $500.00, so I called... |
U.S. Bancorp Credit card rewards July 28, 2016 - - - Gas Rebate World MasterCard states that you will " Earn - % rebate on gas purchases - capped at - % of your total monthly purchases '' When I inquired as to what the result would be of only purchasing gas and nothing else I was told that I would receive a - % rebate. I made this inquiry two times by phone and the representative was confused and needed to speak with a supervisor to confirm the rebate features, but both times stated that I would receive - % in rebates if I only purchases gas. I used the card to purchase only gas and received a - % rebate, not - %.... |
U.S. Bancorp Credit card rewards July 16, 2016 - I called the points redemption number for my credit card and was told since the card had not been used in the previous 12 months, the account had been closed & my points were now expired. I only had - points, but still feel I should have been able to use them up.... |
U.S. Bancorp Credit card rewards June 11, 2016 - I was told if I open a US Bank credit card and kept it in good standing I would receive a $100.00 credit. I have not received my credit and after repeated calls I still do n't have my credit. I have kept my end of the deal but US Bank has not. ... |
U.S. Bancorp Credit card rewards June 9, 2016 - I have a - - Rewards Visa card, issued by U.S. Bank on -/-/16. I filed a complaint ( # - ) previously with the Consumer Financial Protection Bureau with regard to the incorrect assignment of reward points for - In-Store transactions. Due to a computer programming error, the - transactions were treated as though they were Out-of-Store transactions, resulting in - fewer points earned during the -/-/- statement period. The prior complaint has been resolved, and my - 2016 Statement shows a " Rewards Adjustment '' of - points. The Rewards Adjustment notation is li... |
U.S. Bancorp Credit card rewards June 4, 2016 - I have a - - credit card with US Bank. I have been discriminated against. I do n't know why. Around last year, they ended one of the perks that was promised when I signed up for the credit card - it was the book one night get one night free. As compensation for discontinuing this perk, they were crediting account holders with free nights. I thought this was applicable to all account holders so I contacted them to ask why I was n't credited with free nights. They denied giving me any free nights. They provided no reason as to why I was denied. I know for a fact that they compensated other... |
U.S. Bancorp Credit card rewards May 17, 2016 - I have a Kroger 1-2-3 Rewards Visa card, issued on -/-/16 by U.S. Bank. Points are assigned, based on a -category, -point system : - point per dollar of net purchase outside Kroger - ; - points per dollar of net purchase inside Kroger - ; - points per dollar of net purchase of Kroger brand products. On my Visa account, - purchases made inside Kroger Store # - - $59.00, posted -/-/16 and $12.00, posted -/-/16 ) were designated incorrectly, as though the purchases were made outside a Kroger store, in spite of the fact that the statement shows... |
U.S. Bancorp Credit card rewards April 23, 2016 - Crooked and deceptive Elan credit card still trying to rip off customer. They have found a legal loop hole in order to - the customers who trusted them to be honest in their operations. When i found out these crooks had a work around charging customers interest if they pay off new purchases every month. After they admitted deception and they really have no legal work around they refunded the interest charged. I closed the account to sever ties with the thief 's. The person in customer service failed to tell me that the rewards points earned would be lost. I was NOT informed of this theft of... |
U.S. Bancorp Credit card rewards March 21, 2016 - -/-/2016 I redeemed $100.00 in rewards. My bank has a statement on the " Redeem Rewards '' screen that states " Redeem for $100.00 or more and receive a $25.00 Bonus Rewards Card to spend on yourself ''. There are no terms or conditions listed with this statement. When I did not received the bonus $25.00, I contacted my bank and asked why I had not received it. They stated that you can only receive the bonus once a lifetime. I believe this to be deceptive since that is not stated on the " Redeem Rewards '' screen. ... |
U.S. Bancorp Credit card rewards February 28, 2016 - I received a - - American Express credit card invitation in the mail. I applied on line and fulfilled the purchase requirement for an additional $300.00 bonus. The paperwork stated to wait 6 to 8 weeks after the $2000.00 purchase threshold was met to receive the bonus. When I did not I called customer service. I was told I was not eligible with an explanation that made no sense. Please help. Thanks ... |
U.S. Bancorp Credit card rewards February 17, 2016 - The promised promotion to give bonus - miles was not given because of the reason that minimum spending was not met. The minimum spending have changed to higher number than previously offer. This is not honor to the offer. And after calling, the agent admitted the mistake but could n't correct the issues or take responsibility to reissue the promised miles due to the request are not in 4 months time frame after issue the credit card. ... |
U.S. Bancorp Credit card rewards February 15, 2016 - I received the following offer by mail from NIH Federal Credit Union to open an - - credit card account : " $150.00 Cash Back Bonus - Spend $500.00 in Net Purchases ( purchases minus credits and returns ) within 90 days of account opening and earn - Bonus Points that can be redeemed as a $150.00 cash deposit to a checking or savings account or as a statement credit to your Card account. The account open date is listed as the effective date in your Cardmember Agreement. Bonus Points will be credited to your account 6 to 8 weeks after you reach the $500.00 spend. '' I applied fo... |
U.S. Bancorp Credit card rewards February 1, 2016 - I lost - Reward Points on my Us Bank - card in -. When I applied for the card there was no indication that the points would expire in five years. I have a copy of a credit card offer from that period before the CFPB ( forwarded by mail ). I do all my banking on line but receive a paper statement that I file for taxes. US Bank Customer Service said that because I elect to receive paper statements US Bank was under no obligation no notify me on line or by email or account alert of the loss of points. If informed, I could have received $790.00 cash reward. In -, I never checked the ... |
U.S. Bancorp Credit card rewards January 31, 2016 - US Bank has not honored its - - - contract and not posted the - points promised after the spend was met. It is nearing 6 months since the points should have posted, and multiple phone calls have yielded a whole host of excuses as to why the points were not honored, including glitches, confusion over - - -, and even a bug where statements were n't generated ( all untrue ). The most recent phonecall was the most brazen attempt of avoiding fault, with representative - ( id - ) went so far as to demand additional spend on the car beyond the - - - in order for th... |
U.S. Bancorp Credit card rewards December 26, 2015 - I got the - - US Bank Credit card a couple years ago. Within the last year, the benefits for the card have been removed. I have paid the annual fee to receive these benefits. Specifically, there is a benefit to receive a free night with a points booking after paying the annual fee, and this has been taken away. - - is not living up to their end of the bargain, as I have paid the annual fee and am not getting any of the benefits. Here are some of the notes listed on their website : " Enjoy all of these benefits for $75.00 Annual Fee " and the Bonus nights are listed as a benefit... |
U.S. Bancorp Credit card rewards December 21, 2015 - On - -, 2015 I got a very attractive credit card offer from - - ( incl ). Major benefit included : " $150.00 cash back bonus. Spend $500.00 in the first 90 days of Cardmembership and earn a $150.00 cash back bonus ''. Same day I 've applied on-line and was approved. On my first statement, dated - -, 2015, I 've spend total $800.00 and on - - paid in full ( incl ). According to the fine print : Bonus points will be credited to your account 6 to 8 weeks after you reach the $500.00 spend ( incl ). So, I completely followed the rules and meet all requirements. The... |
U.S. Bancorp Credit card rewards December 15, 2015 - I received free night E-certificate for a both business and personal - - co-branded credit cards ( and my wife received one as well ). In the terms and conditions, it clearly states that : Each E-Cert is valid for one night in - standard room, double occupancy, at any -, - ( - ), - - ( - ), - - ( - ) by -, or - - -. It does note that : *Excluding -. When I tried to book nights for my wedding anniversary with my e-certificates at the -, by - it would not allow me. I called and - - told me that that hotel was not honoring the cer... |
U.S. Bancorp Credit card rewards December 1, 2015 - I have an US Bank issued - - - that gives a renewal bonus of free night certificate ( - ) valid for US redemption after spending $10000.00 and paying the credit card annual fee. The - was supposed to be issued within 6 to 8 weeks of meeting both requirements. I met the requirements in mid - and I should have been issued the - in late -/ early -. I have been contacting both US Bank and - - numerous times since late - both by emailing and calling. They blamed each other for the delay and each told me to contact the other party as they are not responsible. Af... |
U.S. Bancorp Credit card rewards October 7, 2015 - US BANK - - -I am making a complaint in regards to my card Central Bill Account - -Business Credit Card - -. I paid $60.00 for annual fee on -/-/2015. Per card member agreement, I have not received my anniversary - points to my GOLD account : - am pretty upset about the elimination of benefits and the poor marketing US Bank has done in regards to this card. In addition I do not get my annual bonus points. Please update my account and deposit the -. Thanks. - - ... |
U.S. Bancorp Credit card rewards August 17, 2015 - Some individuals were receiving an offer for a free night stay at - - hotels. However, not everyone received it. The offer was not available for all card holders. - ... |
U.S. Bancorp Credit card rewards June 28, 2015 - I have a US Bank - - - credit card. Recently, US Bank has changed major benefits of the credit card. The most significant change was the elimination of the second free night award redemption as of - -, 2015. This was the single best feature of the this card that made it worth while of the annual fee. Had this benefit not been available, I would not have applied for this card. Also, starting - -, 2015, that benefit was replaced by an annual free night when you spend $10000.00 on the card per year. However, you had to spend $10000.00 in the previous year prior to the sta... |
U.S. Bancorp Credit card rewards June 17, 2015 - US Bank - credit card charges a $75.00 annual fee, and the main reason i paid for this fee is because the card provides a benefit ( last night free on point stays, when booking - or more nights -. This benefit was taken away, and no refund of my fee has been offered. I 've asked and have been told that they can not refund the fee. I paid the fee based on this benefit, and want to cancel my card now as this was taken away. I want my fee returned -. ... |
U.S. Bancorp Credit card rewards June 15, 2015 - USBank closed my - credit card without warning. On talking to a USBank representative, they informed me that card closures for any reason meant that any rewards points ( already earned or pending ) in my account were forfeit. Prior to this, I received an email from USBank targeting me for extra points for spending more money in the holiday season. Also, their own literature touts spending $10.00 's of thousands of dollars in order to get the annual fee waived, yet another inducement to spend more money on their card. For the record, I had made only - purchases in the month, had not exc... |
U.S. Bancorp Credit card rewards June 10, 2015 - I signed up for a - - - - - credit card with US Bank that had an enrollment bonus of - points after making $3500.00 in purchases. After completing this $3500.00 spend, I only received a - point bonus. I would like the full amount as advertised and agreed upon prior to my application. I confirmed the enrollment bonus with a rep on the phone after I received the physical card. There is a lower level card available from US Bank that only gives - points, but I confirmed with the rep that my account was the - Signature version, which should be awarded -. I emailed ... |
U.S. Bancorp Credit card rewards May 31, 2015 - US Bank - - Visa Card 's marketed a number of benefits when you pay the annual fee to have the card. The primary - being a free reward night whenever you redeem points for - or more nights. They are removing this feature today, with short notice. They are n't offering any compensation, nor extending the benefit to the renewal date. Forcing me to use all my accumulated benefits prematurely or risk losing 25 % -50 % of their value. ... |
U.S. Bancorp Credit card rewards May 29, 2015 - I have US Bank - personal and business credit cards. - have the annual fee and it is advertized that this annual fee pays for cards benefits. - of the benefits is Bonus Award Night. However they decided to remove this benefit from - cards starting -/-/15. Based on that I believe I am not getting all benefits that I paid forwith my annual fees. And this benefit is still advertized on the application page for new customers. I expect the bank to refund my annual fees on - card this year only because they made this change in the middle of my membership year, but I paid annual ... |
U.S. Bancorp Credit card rewards May 28, 2015 - US Bank removed - of the benefits of their Club Carlson Premier Visa Card, for which I can book a reservation with points at - - properties and get - night -. US Bank refer to this benefit as : Bonus award night exclusively for card members '' '' enjoy all these benefits after paying $75.00 annual fee. They did not offer any compensation for removing this benefit after I paid the $75.00 annual fee in anticipation of receiving this benefit. ... |
U.S. Bancorp Credit card rewards May 25, 2015 - After I had paid the $75.00 annual fee for my - visa card ( issued by US Bank ), the benefits of the credit card were changed and severely devalued. - of the key benefits of the card that convinced me to pay the annual fee was the fact that I would get - free night at a - hotel whenever I redeemed points for an award stay. However -/US Bank abruptly ended this benefit and changed the terms of the halfway through my - year of having the card without providing any compensation. If I had known that I would n't be receiving this benefit for the full year, I would not have appli... |
U.S. Bancorp Credit card rewards May 18, 2015 - US Bank/- changed the benefits on the card ( free night on award redemptions of two nights or more ), despite charging me a $65.00 annual fee. ... |
U.S. Bancorp Credit card rewards May 18, 2015 - Signed up for - credit card from US Bank a few Months ago. Benefits included Bonus Award Nights - When you redeem Gold Points for - or more consecutive Award Nights, your last night is free. '' Shortly after I received this card/account, this benefit was revoked. This constitutes a bait and switch tactic. ... |
U.S. Bancorp Credit card rewards May 18, 2015 - My US Bank - - credit card offers 5 % cash back every quarter on categories that I choose. For the - quarter of 2015, I choose electronics as - of those categories and made a purchase in the amount of $1900.00 at - based on receiving 5 % cash back for this purchase. - is specifically listed on the US Bank - - rewards site as popular merchant in this category ''. On my recent statement, US Bank is only crediting me the standard 1 % cash back. Upon contacting US Bank, they explained that I was n't eligible for the additional 4 % because the merchant coded their transac... |
U.S. Bancorp Credit card rewards May 7, 2015 - I have paid a $50.00 annual fee for my US Bank - - Platinum Visa Card and the cardmember benefit statement stated as one of the benefits bonus award night exclusively for card members ''. I have now learned that this benefit is being removed from - -, 2015 without any fee refund or grace period to use the benefit until the anniversary of the fee having been paid. ... |
U.S. Bancorp Credit card rewards May 6, 2015 - In - I applied for the - - Premier Rewards Visa Signature Card and was approved for the lesser card ( - - Rewards Visa Platinum Card ). Most of the benefits were the same for both cards including the Bonus Night Award Benefit '' which entitled you to the last night free on any award stay. Below all the benefits on the application page for the Platinum card it stated Enjoy all of these benefits for $50.00 Annual Fee ''. Less than - weeks after being approved for the card, I received an email saying effective - - the Bonus Night Award Benefit '' was going away perman... |
U.S. Bancorp Credit card rewards May 4, 2015 - When I signed up for the - - -, a bonus award night exclusively for card members '' was promised on award stays. Recently this benefit was removed. Despite the bonus night benefit being removed, the annual fee is still unchanged at $75.00. I have had this card for two years, but with the loss of the bonus night, it is much less useful for me. ... |
U.S. Bancorp Credit card rewards May 4, 2015 - I signed up for the US Bank - - credit card for the free 'bonus night ' award, which was exclusive to cardmembers after paying the annual fee of $75.00. However, they took away the bonus night - the sole benefit of me signing up for the card. I need the $75.00 annual fee waived, since the benefit promised by paying the annual fee is now no longer given. ... |
U.S. Bancorp Credit card rewards May 1, 2015 - I have been a loyal member of the US Bank - - Business Visa Credit Card and the main reason for maintaining this credit card and paying the annual fee for the last couple of years has been to utilize the bonus award night feature that comes with this card. On - -, - - has been pulling back the bonus award night feature starting - and replacing it with a free night feature that requires $ 10k spend/yr which I would not be able to utilize as it has excessive spend requirement. ... |
U.S. Bancorp Credit card rewards May 1, 2015 - When I opened my US Bank - - Premier Rewards Visa Signature Card, the terms and conditions promised that as long as the annual fee is paid, a bonus award hotel night would be provided whenever I use my gold points to book award nights of two or more consecutive nights at the same - - property. That benefit is now being taken away, and no direct compensation is being provided. My annual fee of $75.00 was charged in - and I paid it because I believed I would be receiving the free award night benefit for the entire year. ... |
U.S. Bancorp Credit card rewards May 1, 2015 - When I opened my US Bank - - Premier Rewards Visa Signature Card, the terms and conditions promised that as long as the annual fee is paid, a bonus award hotel night would be provided whenever I use my gold points to book award nights of - or more consecutive nights at the same - - property. That benefit is now being taken away, and no direct compensation is being provided. My annual fee of $75.00 was charged in - and I paid it because I believed I would be receiving the free award night benefit for the entire year. ... |
U.S. Bancorp Credit card rewards May 1, 2015 - U.S. Bank, NA offers a product called the - - - - - - -. The most valuable benefit of the card is the Bonus Award Night. '' The Bonus Award Night is a free night on multi-night award stays. When I applied for the card, the marketing materials stated that the benefit is conferred upon the cardholder in exchange for the $75.00 annual fee. I paid the annual fee on - -, 2015. On my very next statement, I was informed that the Bonus Award Night is no longer a benefit. I think that it is dishonest to cancel the most valuable benefit directly after accepting payment for ... |
U.S. Bancorp Credit card rewards May 1, 2015 - I have been a loyal member of the US Bank - - - Visa Credit Card and the main reason for maintaining this credit card and paying the annual fee for the last couple of years has been to utilize the bonus award night feature that comes with this card. On - -, - - has been pulling back the bonus award night feature starting - and replacing it with a free night feature that requires $ 10k spend/yr. I would not be able to utilize the new benefit and am seeking compensation for this drastic change in the form of annual fee refund ( that I just paid ) as well as - - -... |
U.S. Bancorp Credit card rewards April 30, 2015 - - - and its credit card provider US Bank recently engaged in a bait and switch '' tactic which lured me ( and other ) customers to sign-up for their - - - - - - - ( requiring a $75.00 fee ) by promising a benefit which they then replaced by a significantly lesser benefit within - days. - - recently removed their much-touted benefit of a bonus night on award stays. This benefit was clearly advertised as BONUS AWARD NIGHT E-CLUSIVELY FOR CARD MEMBERS & ENJOY THE BENEFIT AFTER PAYING $75.00 ANNUAL MEMBERSHIP FEE ''. Based on this _promise_, I paid the mem... |
U.S. Bancorp Credit card rewards April 29, 2015 - The terms of the credit card changed from receiving a free night on an every award stay of - nights or greater to only receiving - free night a year if I spend - on the credit card. ... |
U.S. Bancorp Credit card rewards April 29, 2015 - Credit card company changed terms and conditions of benefits offered immediately after I paid the annual fee. Previous terms allowed for - free night after a minimum of a - night stay, essentially allowing a - for -, or 50 % reduction in points needed on any properties. The new offer only allows for - free night per calendar year on US properties only. This change has devalued the points and I would not of paid another annual fee had I known this would happen. ... |