U.S. Bancorp Credit card department,
I got the - - US Bank Credit card a couple years ago. Within the last year, the benefits for the card have been removed. I have paid the annual fee to receive these benefits. Specifically, there is a benefit to receive a free night with a points booking after paying the annual fee, and this has been taken away. - - is not living up to their end of the bargain, as I have paid the annual fee and am not getting any of the benefits. Here are some of the notes listed on their website : " Enjoy all of these benefits for $75.00 Annual Fee " and the Bonus nights are listed as a benefit for paying the annual fee, hence, Bonus nights are a benefit of the annual fee I am paying. The language included in the agreement I signed up for states that I get the 2nd free night after paying the $75.00 fee. US Bank/- - is not living up to their own terms & conditions. Please let me know any appropriate follow-up with CFPB or - -.
U.S. Bancorp customer in Pennsylvania
Dec 26, 2015
* Source: CFPB Complaint Database
U.S. Bancorp response to complaint:
Closed with non-monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.usbank.com/ |
Phone | (800) 872-2657 |
[email protected] | |
Address | 800 Nicollet Mall Ste 200 Minneapolis MN 55402 |
U.S. Bancorp | |
U.S. Bancorp |
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