U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Rewards California

On - -, 2016, I learned that the US Bank FlexPerks Travel Rewards Visa Signature card and the US Bank FlexPerks Business Edge Travel Visa Signature card had a special promotion for the - 2016 Olympic Games in which new cardmembers would earn a certain number of FlexPoints depending on the number of medals won by the US Olympic Team. The link for the promotion is found here : - In short, each card offered a - FlexPoints Enrollment Bonus for spending $2000.00 within the first four months of account opening, as well as - Bonus FlexPoints based on the number of metals Team USA won at the - 2016 Olympic Games this month. I have been waiting for this promotion for years, as I have wanted the US Bank FlexPerks Travel Rewards cards for myself personally as well as my business, but I wanted to wait for the Olympics promotion. As soon as I saw the promotion, I applied that night, and was


Olympics. After the Olympics ended, I had already completed my $2000.00 spend on each of the - cards. I saw that the - Enrollment Bonus points had already posted, but nothing from the Olympics had posted. I then emailed US Bank and asked to confirm that I would receive the Bonus FlexPoints from the Olympics. The response I received was this : " Our records indicate that this account was not applied with the Olympics promotional offer. In addition, you are not able to combine offers. Therefore, you could not apply with a Refer-a-Friend offer and the Olympics promotion. Therefore, you will not earn bonus FlexPoints for medals won by the United States at the 2016 - Olympics. Please contact us again if we can be of further assistance. '' I feel very disappointed and slighted out of the bonus I had been patiently waiting years for and had rightfully earned based upon the promotional terms, which do not state that Refer-a-Friend applications are ineligible. I feel that I am being punished for using my friend 's FlexPerks number in my application in order to give him - Bonus FlexPoints, and of course my friend feels terrible that he caused me to miss out on - Bonus FlexPoints myself.