U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Rewards Michigan

I lost - Reward Points on my Us Bank - card in -. When I applied for the card there was no indication that the points would expire in five years. I have a copy of a credit card offer from that period before the CFPB ( forwarded by mail ). I do all my banking on line but receive a paper statement that I file for taxes. US Bank Customer Service said that because I elect to receive paper statements US Bank was under no obligation no notify me on line or by email or account alert of the loss of points. If informed, I could have received $790.00 cash reward. In -, I never checked the REWARDS web site. I was saving my - points for a dream trip to - once my husband completed his -. Obviously if I knew that there was a five year limit on REWARDS, I would have taken the $790.00 check.. Also, if US Bank had stated that their points expired in five years, I would have used US Bank points for a trip in - rather - - . In -, US Bank sent a two big sleek brochures of their


Customer Service claims that the five year limit must have been listed in some rules I received in - or - but said a copy of those rules was not available on the US Bank web site. I have checked with all the major credit card company 's ( - -, - - -, -, - -, -, -, - etc ) and none of them have a time limit on rewards. I think I was completely reasonable to be shocked that US Bank would take - points from me. One US Bank Customer Service agent said that I would have been notified by email If only I had given up my right to a paper statement .Another Customer Service representative said that even though my email was on my profile, I had not given them permission to email me any notifications. Another Customer Service Representative said I was responsible because I had not set up an alert for my rewards. A supervisor in technical support said it was not possible to set up an alert on rewards points expiring. He also said that I was receiving the same Account Summary and 180 day list of purchases when I went on line whether I had requested paper statement or not. He said I would have to go to the REWARDS SCREEN to get any information on my rewards expiring or search out my original statement and download it to a new file.. I had no reason to go to REWARDS SCREEN because I could not take a trip in - because of my husbands -. On - -, -, I checked the REWARDS SCREEN to purchase an airlines ticket for my granddaughter and found that had lost - miles in -. I was in total disbelief. After contacting - major credit card companies, I found that rewards points do not expire among the industry leaders. At that point I looked at my statements for - and found that on my - - Statement there was one line in a - page statement : Points Expiring on -. This warning was not available on the main screen. I would have had to download the statement to a Document File. Most customers using the online site would never download the actual statement and would miss this warning and others that followed. CFPB has made a gigantic improvement in the way credit card companies divulge information to consumers. I think that the REWARDS programs are not yet covered by CFPB. If the REWARDS program was covered, US BANK would have to clearly state on a credit application the FIVE year limit on Rewards and notify customers on the main computer screen when points expire. No rational person looses $790.00 when they can get a cash reward by just asking!!!