U.S. Bancorp Credit Card Complaint

Rewards

U.S. Bancorp Credit card department,

Rewards California

- - - - - - -, - - -/-/- Consumer Financial Protection Bureau - - - - - - CC : US Bank Executive Office - - - -, - - - : CFPB Case Number - ( Archived ) CFPB Case Number - ( Disputed herein ) Illegal US Bank Business Practices Account numbers -, -, -, - To Whom it May Concern : I am writing to dispute the US Bank ( " the Bank '' ) response letter dated -/-/-. On -/-/- the Bank closed my credit card accounts and illegally seized my points without justification in violation of state law. 1. The proposed settlement of $480.00 represents a mere 50 % of the value of the seized Flexpoints, which are worth - cents per point when redeemed for travel.


contradict this claim and demonstrate the creditworthiness of the consumer at the time of closure. - Civil Code supersedes the language found in the cardholder adhesion contract. Thus, the unilateral closure of accounts and seizure of points is without justification. I respectfully demand the reinstatement of all credit card accounts and the associated reward points. I intend to assert my rights until all accounts are restored or a more equitable settlement is offered. Thank you for your continued cooperation in this matter. Sincerely, - - -.

U.S. Bancorp customer in California
Feb 19, 2017

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with monetary relief

Consumer disputes how U.S. Bancorp handled their complaint

Created with Highcharts 4.2.3U.S. BancorpComplaint HistoryComplaints1/20124/20125/20127/20128/201210/201212/20121/20132/20134/20135/20136/20137/20138/201310/201312/20131/20142/20149/201410/201411/201412/20141/20153/20154/20155/20156/20157/20158/201510/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/201701020304050Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3U.S. BancorpRewards0.6%24.7%15.6%57.1%1.3%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageRewards0.5%53.6%17.5%19.3%4.2%4.2%0.5%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
andrew.cecere@usbank.com
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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