U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Rewards Texas

I have a Kroger 1-2-3 Rewards Visa card, issued on -/-/16 by U.S. Bank. Points are assigned, based on a -category, -point system : - point per dollar of net purchase outside Kroger - ; - points per dollar of net purchase inside Kroger - ; - points per dollar of net purchase of Kroger brand products. On my Visa account, - purchases made inside Kroger Store # - - $59.00, posted -/-/16 and $12.00, posted -/-/16 ) were designated incorrectly, as though the purchases were made outside a Kroger store, in spite of the fact that the statement shows the purchases were made inside the Kroger store. These place-of-purchase errors resulted in an understatement of reward points. Specifically, the first error, on -/-/16, resulted in an understatement of - points ( Correct : $59.00 x - points = - points ) ( Wrong : $59.00 x - point = - points ) [ Net Understatement :


- more points. Since my account opened on -/-/16, I visited the website ( - ) every day and therefore know when U.S. Bank/Kroger posted a purchase transaction ( on the Account Activity screen ) and whether the purchase was designated as inside Kroger or outside Kroger, by seeing a change in the accumulated points in each of the - categories ( on the Rewards Center screen ). When I saw the first place-of-purchase error, I ( a ) printed the Account Activity screen and the Reward Center screen, ( b ) began documenting the actions I took to try to have the errors corrected, and ( c ) printed the - screens thereafter when the next transaction posted. Therefore, I have proof of these errors, and - continue to visit the website daily in hopes that the errors I reported have been corrected. To date, I have spoken to - people at U.S. Bank ( on -/-/16 ; -/-/16 ; -/-/16 ; -/-/16 ) and - person at Kroger ( on -/-/16 ). All have passed my issues to someone else, thereby thwarting my efforts to speak directly to someone who has the authority to correct the errors and who can tell me when the errors will be corrected. The errors have not been corrected. Furthermore, I was given conflicting information about who assigns points. I asked - different people at U.S. Bank : " Which company - U.S. Bank of Kroger - assigns points to a category? '' I was told, " U.S. Bank '' by - person, but told " Kroger '' by the other person. When I spoke to a representative at Kroger, the answer was " U.S. Bank ''. It seems as though I am getting the run around. To date, the errors have not been corrected and I have not received a phone call, an email, a text, or a letter regarding the errors and when they will be corrected.