U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Rewards Iowa

I received a US Bank Business Edge Platinum card for each my wife and I with a $200.00 US Bank rewards card for spending $1000.00 during the first 90 days of opening the account. Upon doing so I called in twice and was told both times there was no $200.00 reward attached to this card. I informed her during the call on -/-/- to close the account if this was the case. I then filed a complaint with CFPB and was sent a letter stating there apologies for any confusion when I contacted them and that there was indeed a $200.00 reward attached to each card if $1000.00 was spent on each card, not a combination between cards. It stated my card was still open and eligible but my wife 's had been closed and because so is not eligible. I called in today to ask if it could be reactivated since it has $760.00 towards the qualifying $1000.00 already spent on it. I have until -/-/- before the 90 days is up. If I was n't misinformed on the phone call on -/-/- I never would have closed it. She said I would have to talk to a manager, which after being placed on hold said that none were available but that I would receive a call back from one. As of yet I have not.