U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Rewards Texas

I have a - - Rewards Visa card, issued by U.S. Bank on -/-/16. I filed a complaint ( # - ) previously with the Consumer Financial Protection Bureau with regard to the incorrect assignment of reward points for - In-Store transactions. Due to a computer programming error, the - transactions were treated as though they were Out-of-Store transactions, resulting in - fewer points earned during the -/-/- statement period. The prior complaint has been resolved, and my - 2016 Statement shows a " Rewards Adjustment '' of - points. The Rewards Adjustment notation is listed on the statement, under the heading " Points Earned ''. The current complaint addresses a --point discrepancy regarding the # of Points Earned Year to Date. According to my - 2016 Statement, I have - Points Earned Year to Date. However, the U.S. Bank website shows a different value : - Points Earned Year to Date.


more specific area titled " Rewards Details ''. It is there - within the area " Rewards Details '' - where I see - Points Earned Year to Date. By using a simple mathematical calculation - - points ( on statement ) minus - points ( online ) equals - points - a person can easily conclude that the --point discrepancy could be attributed to a computer programming error. Perhaps the computer system that conveys information online was not programmed to recognize a " Rewards Adjustment '' as being equivalent to " Points Earned ''. The --point disparity has an effect on whether I will receive my first - Rewards Certificate. -/U.S. Bank exchange - earned points for - Certificate ( worth $5.00 ). If -/U.S. Bank rely on the statement-generated computer system to determine if I meet the requirement ( - earned points ), I would receive a Certificate. But, if they use the online-reporting computer system to determine if I meet the requirement, I would not receive a Certificate. -/U.S. Bank need to reconcile the --point disparity as soon as possible. In my opinion, it is inappropriate and misleading to use the same descriptor ( i.e., Points Earned Year to Date ) for - numbers that are not identical ( i.e., -, - ).