Resources for resolving common issues with USAA Savings products and services
You can reduce the number of unwanted calls from USAA Savings you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
USAA Savings Mortgage loan servicing, payments, escrow account April 7, 2017 - My Bank used a loan servicer ( - ) to do their work of loan servicing. I paid my -/-/2016 payment of $1000.00, and the money was debited from my account, yet never showed up as payed to my mortgage, nor was it relayed or forwarded to my new loan servicer ( - ). So my current principle is too high, my interest deduction - form is incorrect, and to date Ive spent about 30 hours on the phone and researching what happened. What do I need to do to have an investigation of where my money went, and who is responsible for finding it and applying it to my loan and issuing corrected - ... |
USAA Savings Credit card delinquent account April 6, 2017 - I deposited $500.00 with USAA and received a secured credit card. I paid my balance every month and only had the card a few months before USAA close my account with no notice, now warning and tried to charge me some $80.00 in late fees I did not owe. They took my $500.00 deposit which was fine. I called and officially closed the account yet after a year and a half they still show my account was active with the credit bureau and constantly late and add amounts to the so called fees owed every month. This account was closed and should be showing as active and fees accruing. I want this cor... |
USAA Savings Credit card closing/cancelling account April 6, 2017 - I have had a credit card account with USAA for years as my father who served in the military did before me. USAA retaliated against me for questioning submissions to my credit bureau by closing my credit line.... |
USAA Savings Credit card billing disputes April 6, 2017 - I pay $700.00 to my USAA visa credit card on -/-/-, and it is not reflecting on my credit score. They said every thirty days they report to the credit bureau but I still do not see it reflecting on my score its been over 30 days. The VA has given me an opportunity to get a house loan but wanted me to take care of this card to lower my balance on this card and my - card, I did and I score dropped - points. since -/-/- 87 % of the time I have been paying regularly money coming from my account but my score never reflects. I am at a lost I do not know what to do. PLEASE HELP ME, ... |
USAA Savings Credit reporting incorrect information on credit report account status April 6, 2017 - I have been paying my bills down and on time and some of my loans off but yet my score decreased by - points for no reason. Nothing changed with the exception of paying one loan off and another loan way down. This seemed odd to me and I do n't understand why my score went down for paying off my debt as instructed by usaa.com'a credit monitoring service. Please assist... |
USAA Savings Bank account or service using a debit or atm card April 5, 2017 - To Whom it may Concern ; My name is - and my husbands name is -. We have been banking with USAA for about 10 years with no issues but currently we are experiencing a problem with Fraud and USAA emptying out all of our accounts to cover the offset the amount of the fraudulent activity that has taken place out of the State of -. We notice our situation on the -/-/2017 when we discovered through our online banking account multiple electronic deposits happened on -/-/- and -/-/- totaling up to around $20000.00 were made then multiple ATM cash withdrawn totaling up to $2000... |
USAA Savings Bank account or service using a debit or atm card April 5, 2017 - -/-/2017 -, IL - ( - ) - - USAA Federal Savings Bank -, T- - ( - ) - RE : Consumer Complaint, Joint Teen Checking Account MAJOR PARTIES INVOLVED : USAA FSB Representatives I spoke with : - ( -/-/2017 ), - ( -/-/2017 ), --Advocacy Specialist/Office of CEO Member Relations ( multiple days beginning -/-/2017 ), --Advocacy Specialist/Office of CEO Member Relations ( multiple days beginning -/-/2017 ), - Fraud Department ( multiple days beginning -/-/--/-/2017 ), --Supervisor Fraud Department ( -/-/--/-/2017 ), - ( -/-/2017... |
USAA Savings Credit card delinquent account April 4, 2017 - -/-/2017 - Called USAA to set up 60 month pay off agreement. Was told will have to go through income verification worksheet. Was told that a payment is needed within 15 days of agreement, I notified rep that I would call back next week so I would be able to comply with the 15 day payment agreement. -/-/2017 - Called USAA to set up this pay off agreement previously mentioned. Went through the financial information with associate. I was told that my income met the guidelines, however because my account is 4 months overdue, I would not qualify for a long-term repayment plan. I repeated wha... |
USAA Savings Bank account or service deposits and withdrawals April 3, 2017 - On -/-/2017 I went to USAA Financial service branch located in - NC to make a deposit into my savings account. I used their owner operated ATM I believe it was # - located outside of the front door depositing a check in the amount of $10000.00 the ATM allowed the check to go all the way in the slot but did not seem to take hold of it. I was unable to retrieve it as there was not enough available to remove it so I used an envelope I had to push it in a little more, it then grabbed the check and the envelope moments latter spitting the envelope out. No check the transaction was cancell... |
USAA Savings Bank account or service deposits and withdrawals April 3, 2017 - Account was closed by bank they wo n't release funds for at least 60 days. I understand they do n't have to business with me\ can close account but want my funds returned.... |
USAA Savings Bank account or service account opening, closing, or management April 3, 2017 - I, - -, had an active account with USAA, which I had for several years with no problems. Approximately around -/-/--/-/2015, I alerted USAA of fraudulent activity on my account. This was the result of me losing my bank card and it was being used in another state. I am a - veteran with memory loss which I have to write pin numbers on the back of my cards to avoid forgetting. I personally advised USAA that monies was taken out and deposited into my account fraudulently. At this time - of my children 's accounts were linked to mine. All - accounts were frozen which caused a... |
USAA Savings Bank account or service account opening, closing, or management April 2, 2017 - USAA BANK is not an average bank, its an average insurance company, no they are above average ; meaning they -, liars, sinners, and work closely with all the - of theivery, I am building a huge case against them, i have several letters from regulators agreeing with my finding after USAA BANK Was investigated. They can not be trusted, they buy their BBB credit rating and no doubt pay for their positive feedback cause I never met ONE PERSON who has not had same issues as me, they are disgusting and I refuse to let go of what they did to me, I hate them. After being robbed of all personal b... |
USAA Savings Bank account or service account opening, closing, or management April 1, 2017 - USAA Bank, clearly advertises that family members of veterans may obtain checking accounts with them. That is only partially true. In there national commercial they clearly state that siblings of veterans may obtain an account. When you call USAA Bank, a sibling is not allowed to obtain an account.... |
USAA Savings Credit card transaction issue March 31, 2017 - When a payment is made to my credit card, whether it 's done via an electronic transfer or from a check, the creditor holds my payment from my available balance for 5-10 days. In other words, if I make a payment to my credit card my money is deducted from my checking account almost immediately but it 's not credited to the card 's " available credit '' amount for a week. My creditor floats my payment and earns interest off my balance instead of applying my payment timely.... |
USAA Savings Mortgage application, originator, mortgage broker March 30, 2017 - In -/-/-, I was preparing for a job change from a mid paying job to a low paying job, which would reduce my salary to approximately $- per year, for first year pay ( - ). I was looking at a $- pay cut with a - mortgage payment on a $180000.00 patio home in Florida. In order to ensure that I would not default on my mortgage during the unknown time that I would be at low pay at a -, I applied for and was granted an $80000.00 line of credit based upon equity in my home with USAA Federal Savings Bank. During the application process I explained that I was taking a larg... |
USAA Savings Credit card credit card protection / debt protection March 28, 2017 - I was slammed by a CSR in the - of -/-/-. I would have never agreed to sign up for debit protection, but the CSR told me that you could file a claim and be eligible for debt protection even if you become unemployed voluntarily. I outright asked the CSR " so if I quit my job I would qualify for debit protection? ''. The CSR said : yes even if you quit your job. So from -/-/- through about -/-/-, when I quit my job, I was unaware that I could not deploy my debt protection. I held on to it for a while, hoping to get an unemployment appeal decision in my favor. I called the CSR f... |
USAA Savings Mortgage application, originator, mortgage broker March 28, 2017 - I wanted to proceed with a mortgage refinance on my primary residence and I was rejected by USAA Federal Savings bank due to my debt to income ratio which was 48 %. The associate stated that the debt to income ratio should be 45 % or under. So I applied with my wife as joint applicants. We were turned down as well due to the fact that her credit score was below - ( - ). I am displeased due to the standards imposed in trying to apply for a refinance. We are hard working individuals that want to consolidate the - mortgage loans into -.... |
USAA Savings Consumer Loan taking out the loan or lease March 25, 2017 - In -/-/-, I agreed to co-sign for my son 's USAA Consumer Lending auto loan. My son, being in - and myself in - - he was apparently allowed to e-sign for me but I did receive a call from USAA to secure my identity and ensure my consent as co-signer. In -, USAA consumer lending allowed my son to refinance this loan without my knowledge or consent. I was unaware of this for several months and have made numerous attempts to have myself removed from this loan without success to include a letter from my attorney on -/-/- requesting proof pursuant to the ESIGN and - acts as... |
USAA Savings Bank account or service deposits and withdrawals March 24, 2017 - Last year I found out my daughter had some fraudulent charges on her USAA checking. When we initially opened the account she was a minor and the account was put under my name. Last year I was checking my accounts and noticed that there was a check deposited for around $10000.00. There were also - charges to - different - for about $3000.00 each. I immediately contacted my wife to cancel the card ( I was stationed in - at the time ) and I called the USAA fraud department to file a claim. Over the next few days we waited for someone to get in touch with us to figure out what the ... |
USAA Savings Mortgage loan servicing, payments, escrow account March 23, 2017 - Bad Customer Service and Withholding of funds due to the mistake in calculations and inexperienced representative ( s ). On -/-/2017 I provided Proof of HO Insurance to the USAA representative. Same date I was advised that my escrow wil be recalculated and that the check with the amount to pay for the insurance will be sent to the Insurance company. Immediately I contacted the rep and advised that I already paid the full amount for the insurance. Representative advised that the check was issued and they can not stop it and that I will need to get in touch with the insurance company to get m... |
USAA Savings Credit card identity theft / fraud / embezzlement March 23, 2017 - Usaa unfairly closed my account due to fraud which i did not commit and vague basis so now they sinister ways closed my account for good without merit or evidence and just assume i abuse and fraud their account and just misunderstanding the account the operator told me to close credit card and get a new card not knowing she was leading to the wrong direction on how to handle card fraud she told me to. Close account anyway just to be safe and the bank think I was misleading them which I did not intend to do because they saw the other transaction I admit I did but was confused on the other trans... |
USAA Savings Bank account or service deposits and withdrawals March 23, 2017 - I have an checking and savings account with USSA. My brother and I have a joint checking account, but separate car insurance policies. Ussa completed a ACH of $170.00 from my checking account to pay my brothers car insurance without my permission. I spoke with Ussa customer service on -/-/2017 and they would not give me specific information about whom authorized with ACH of $170.00 from my check account and where this $170.00 was applied to. I pay my car insurance of $58.00 each month from my checking account. I was on the phone with Ussa supervisor for more than an hour without gett... |
USAA Savings Bank account or service account opening, closing, or management March 22, 2017 - Usaa try to close my account and do n't want to do business with me because of a defect of not including the number on my account... |
USAA Savings Bank account or service account opening, closing, or management March 22, 2017 - USAA has decided to give me " limited access '' to their services. Being an online bank, I no longer have the services available to me that I need. For example, they 're reporting on my credit when I no longer have a credit account with them. To dispute this I need to access their online site to get the dispute form. Because I do n't have access I ca n't get the form to dispute the charge. Catch 22. I should have access to at least the most basic forms. USAA has a habit of doing nasty things to customers it finds as subpar. Never mind that I 'm a veteran. they 're really only care about money,... |
USAA Savings Credit card closing/cancelling account March 21, 2017 - While traveling overseas, I called USAA to discuss recent charges on my debit and credit card ( Sunday -/-/- ). The representative and I agreed that there was no fraudulent activity on my card and no need for any action. For some odd reason that no one can explain ( after dozens of phone calls ), the representative deactivated my card anyway. I only learned of this on -/-/-, when I went to an ATM machine and my card was confiscated. When I first called USAA, I was told, " if you have a problem with the bank that confiscated your card, you will need to work it out with them! '' I coul... |
USAA Savings Credit reporting incorrect information on credit report reinserted previously deleted info March 21, 2017 - USAA - account still reflects - late payments and - unauthorized hard inquiry 's. This was said to be removed from my report. Nothing I seem to do will remedy the impact this still holds for my still developing credit history.... |
USAA Savings Credit card transaction issue March 21, 2017 - USAA credit card division has a collection agency harassing me daily for a phony charge of $3500.00 for merchandise that USAA has been in possession of for over two years!!!!!!!! USAA is full of lying, dishonest, scheming, unprofessional corporate creeps!!!!!! ATTENTION ALL MILITARY PERSONAL, PLEASE DO NOT BELIEVE THE USAA COMMERCIALS STATING THEY SUPPORT YOU!! THEY DO NOT!!!!! THEY WILL STICK IT TO JUST LIKE THEY DID ME!!!!... |
USAA Savings Credit card billing disputes March 20, 2017 - I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due as of -/-/2010, -/-/2010 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
USAA Savings Credit card identity theft / fraud / embezzlement March 17, 2017 - On -/-/-, I contacted USAA to close my credit card account with a credit limit of - revolving limit. Upon pulling my credit report on -/-/- I was shocked to find the account still active. When contacting the organization, there is no answer to why it is still open. Nine months of thinking my account is closed, and there is - now sitting out there as revolving credit. I feel this misstep, failure to close, or failure to listen to the customer not only benefited the company ; but placed a negative impact on my credit worthiness. According to my USAA website, thru -, one of t... |
USAA Savings Bank account or service account opening, closing, or management March 14, 2017 - Hello, We started a personal property claim with USAA for our laptops back on - -, 2017. SInce we are in -, the - claims office handle our dispute. Also, back on in - - I had a claim on two previous laptops which were settled with no problem. Now, - - was our claims adjuster. She was very brief and got back to us as soon as possible. I submitted everything showing the cause ( dropped, even though a power surge failure was listed ) she asked and then informed be itll be 5-7 business days for review. Well, that passed up and I began to get concerned. I called to speak wit... |
USAA Savings Mortgage loan servicing, payments, escrow account March 14, 2017 - I purchased a property using a VA Loan on -/-/- through USAA. My closing attorney paid the -/-/- property tax ( $1400.00 ) on -/-/-. The Mortgage company paid the property taxes again on -/-/- with funds from my Escrow account. The Mortgage company acknowledged verbally on the phone that they had made a mistake and that once they had received a refund from the County Tax office, they would deposit $1400.00 back into my Escrow account and reassess my Escrow payments. On -/-/- I spoke with a customer service manager, - and he said the funds would be deposited back... |
USAA Savings Credit card billing disputes March 13, 2017 - I had set up automatic payments with USAA to get my account caught up. After payment arrangements had been made I had the ability to pay off my credit card account, of which I did. I had called to stop the automatic payments ; however, they did n't stop. USAA is claiming I owe them for the NSF fees and automatic payments that did n't go through, even though the credit card had been paid off and had a balance of $0.00. After speaking with the dispute resolution team and providing the documentation of payoff, the representative I spoke with still insisted to not listen to what I was trying to ... |
USAA Savings Bank account or service account opening, closing, or management March 10, 2017 - I opened an account at - ( USAA ) around -/-/-. Shortly thereafter, I became joint owner on my roommate, - - 's USAA account. In -/-/- after I realized he had met financial difficulty, I asked that my name be removed as co-owner from his USAA accounts. I was able to do this through my own online account access. I completed the process and was successfully removed from - - 's account. I am attaching screen captures reflecting the completion of this process along with a confirmation from USAA indicating my request was complete. In the meantime, - - amassed obliga... |
USAA Savings Bank account or service making/receiving payments, sending money March 9, 2017 - Hello, Re-- my name is - - -, I have been paying - mortgage through my checking account. I actually paid the full amount which was due on - -, -, There is a problem with USAA lost Medication Department. ( - - ) has confirmed they have not received any payments. However, my bank which sends the payments. through electronic has confirmed - has been accepting the payments. On - -, -, I was on the phone with - and my bank, and the bank confirmed the payment and the address. This information is recorded. so Please listen to the recording. - - has s... |
USAA Savings Credit card credit card protection / debt protection March 9, 2017 - USAA Continues to violate payment allocation rules according to the Credit Card Act. " PAYMENT ALLOCATION Subject to certain exceptions, when a consumer makes a payment on his or her account, issuers are now required to allocate the amount of that payment that exceeds the minimum payment first to balances that are subject to highest interest rates and then to each successive balance bearing the next highest rate of interest. '' I have a promotional balance with a 0 % interest rate. My 1 Regular Purchase for $450.00 and my 1 Cash Advance for $500.00 both accrue interest at 16.15 % and 16.40... |
USAA Savings Bank account or service deposits and withdrawals March 9, 2017 - I have multiple accounts with USAA. ON -/-/17 USAA. On -/-/2017 I deposited a $300.00 USPS Money order made out with me as the Payee into my Checking account. According to their Depository Agreement the funds should have been available with in 2 business days. USAA put a 7 business day hold on the funds. On the day before the funds would be released I had a balance of $220.00 and an available balance of $23.00. At this time a $30.00 ACH payment was presented. This would have caused a $7.00 negative balance. My overdraft protection linked to my USAA Account Card was charged $... |
USAA Savings Credit card application processing delay March 8, 2017 - I received a low APR credit card balance transfer offer from -. On -/-/2017 I initiated a balance transfer from a USAA credit card to a - credit card in the amount of $3000.00. I was told that transfers could take from 10-14 business days. $3000.00 was debited to my - credit card on -/-/2017. USAA did not credit my credit card until -/-/2017. On -/-/2017, I initiated a second balance transfer from the same USAA credit card to the same - credit card in the same amount of $3000.00. On -/-/2017, I received correspondence from - advising that they were unble to pr... |
USAA Savings Credit card identity theft / fraud / embezzlement March 8, 2017 - I 'm trying to get an issue resolved with my - - credit card. In -/-/2016, I notified my bank, - - -, about - unauthorized charges. They were back-to-back charges for $1000.00 and $1000.00 labeled " Diamond Ring '' dated -/-/2016. It is now -/-/- and my case is still not resolved. I have spoken to several - customer service and fraud agents about my fraud case and I keep getting the run around. I was even promised that I would receive a call from a manager within 48 hours and that has not occurred. No one seems to know or understand what 's going on with my -... |
USAA Savings Consumer Loan shopping for a loan or lease March 8, 2017 - I was quoted an APR of 3.44 % for an auto loan on a vehicle that is between 2 an 7 years old on - - 2017.. The quote was given to me over the phone on a recorded line. When I called to complete the loan I was told that the APR had changed to 4.11 %. I was told on the - - call that the APR was good for 45 days. I was transferred to a supervisor - employee number -. - was asked to review the call from - - and meet the quote that was given. - stated that all calls are not recorded which is not true. Calls that give APR are required to be recorded. After being disconn... |
USAA Savings Credit card transaction issue March 8, 2017 - I was contacted by Alpha Tech on -/-/2016.I received a lot of phone calls concerning search engines, key words, algorythms I ended up signing up with them, I paid them $3500.00 plus $75.00 per month on my USAA Mastercard , I would like to dispute those charges made by - last year on -/-/2016. They promised me a web page, on 1st page in 30 to 45 days all I received was a lot of phone calls from different representatives offering more services and asking for more fees stating in order that my business be successful I needed a new service. Needless to say my website never moved up and ... |
USAA Savings Bank account or service problems caused by my funds being low March 8, 2017 - I have been diligently trying to close out and reopen an account that has been compromised several times first by Debit Card now by ACH. I opened an ACH claim sometime ago and the fraud issue was resolved. I was told the account was to be closed but that never happened. After trying to open a new account I was told that because of the excessive overdraft ( which was caused by fraud ) I was not able to open a new account but I could keep the compromised account open. Since then my account has yet again been compromised. I spoke with someone in the CEOs office today whom was supposed to handle t... |
USAA Savings Mortgage application, originator, mortgage broker March 7, 2017 - In the process for applying for a mortgage loan, USAA pre-filled items in the loan disclosure packet that were factually inaccurate and material to the process. After four ( 4 ) requests to update the information, they simply said they would take care of it, but the debt to loan ratio they quoted when denying the mortgage loan means they did not actually update the packet with accurate information. Furthermore, when they called stating that the loan was denied, I asked what information the underwriter used ( because the ratio they quoted was not possible under multiple scenarios ). They refus... |
USAA Savings Credit card credit card protection / debt protection March 4, 2017 - I sponsored a credit card for my son, - - over 25 years ago when he was attending college. It has been several years since he paid off any charges and closed his card ; I have not had a credit card with USAA for over 20 years. USAA has reported corrupt information to the credit reporting companies that has resulted in me not being able to verify my identity to other financial institutions. When I attempt to login to - - Bank where I do not have an established pin, I am presented with about five series of questions relating to : residence, mortgage, employment and relatives that I a... |
USAA Savings Bank account or service account opening, closing, or management March 3, 2017 - The USAA bank made me responsible for my son 's debt after his death with -. I did not share his credit card and he lived in - and I in -. Now I find they interfered with my Social Security account saying I am a bad credit risk. This is incredible! - hard to believe they would stoop so low to hurt a Veteran of -. This is certainly illegal or should be. They have no right to hurt me in this way. I always had an excellent credit rating. Please rescue me. Thank you.... |
USAA Savings Bank account or service making/receiving payments, sending money March 3, 2017 - I have an equity loan with USAA and set up an automatic payment from a USAA account. On - -, I see in BIG RED LETTERS that my account is overdue. I am a - veteran who has NEVER had a payment overdue by one minute much less than three days. After calling USAA, they tell me their system is down. However, that does not resolve that my account is over due. I made a manual payment and yet it will still and always be reflected as overdue. Furthermore the bank was of the mind that it was no big deal. That they can not fix a computer error at the snap of their fingers, their words. This is hu... |
USAA Savings Credit card billing disputes March 3, 2017 - -/-/- - charge from - Issue billed to my credit card. About -/-/- I paid credit card in full. -/-/- - I noticed charge from - Issue and called USAA to inquire because credit card balance should be $0.00. USAA agent reviewed and informed me that charge is recording and credit will be issued to reverse the charges -/-/- - Security adjustment issued to reverse first charge -/-/- - Security adjustment issued to reverse second charge credit card closed sometime around -/-/- new card issued -/-/- - USAA undo one of the security adjustment and transferred t... |
USAA Savings Bank account or service deposits and withdrawals March 3, 2017 - Regular biweekly deposits started appearing in our checking account at the end of last year. Neither my mother nor I knew why these deposits were being made, nor by whom. When the bank was contacted, they said they would try to find the source of the deposits as the only information available on our statements was " - BIWEEKLY [ and the last - of my mother 's SS # ]. '' The bank never contacted us. We called and made the request again. Again, no one got back to us. The third time I contacted the bank I was told that the only information they knew was that it was being transferred by ACH,... |
USAA Savings Bank account or service making/receiving payments, sending money March 2, 2017 - There has been fraudulant activity on my account. I have made contact with the bank and they are not trying to help me in any way. They told me that I am participating in some sort of scam so there is nothing they can do to help me. This is the second time in the past 30 days that something like this has happened. The first time, they claimed they looked into it and found nothing wrong but did reverse my funds. Now, this has happened again and they are not willing to help me at all. There was over $4000.00 deposited into my account not by me and I do n't know who by and then it was taken rig... |
USAA Savings Credit card identity theft / fraud / embezzlement March 2, 2017 - - - - -/-/- USAA/ Consumer Report Dispute Attn : Form Code # - -. - - - -, - - Dear - -, I still have not received your official response to my attached later from - and closure of my identity theft case in your organization as outlined in the attached correspondence. However, in the very beginning of -/-/-, after more than five months of lengthy and very painful follow ups by numerous calls and correspondence with your organization, - - - from the office of the CEO at USAA confirmed verbally to me and my attorney, - - - o... |
USAA Savings Money transfers wrong amount charged or received March 1, 2017 - I made - wire transfer requests via USAA online banking, but the requests were rejected because I put in wrong account number. Nonetheless, USAA charged me $40.00 for the failed wire transfer requests. USAA customer service said because I put the wrong account number, so it would not refund the money. But there was no such warning before I submit the wire transfer requests, and I reasonably believed that I would only be charged only if the wire transfers were successful.... |
USAA Savings Bank account or service deposits and withdrawals February 21, 2017 - Starting in - -, I noticed my USAA checking account ending in - was suddenly in the negative ( over $1500.00 ). I had not made any large purchases to create this negative balance. I spoke with USAA who informed me that my account was negative due to multiple $800.00 transfers ( deposits ) coming from an external account I did not authorize - an external account which had been closed with no activity for over 2 years. USAA claimed that the external account was nicknamed " -, '' however, this name is unfamiliar to me and I have never nicknamed any account " -. '' These $800.... |
USAA Savings Bank account or service using a debit or atm card February 19, 2017 - Someone stole - from my account from usaa. I was told a provisional credit would be provided this was at multiple places according to usaa it was all me and the provisional credit never hit my count as their company promises about fraud cases. Apparently they got all their video footage within less than 24hrs and closed it out. I asked the man at the location one rep provided me and I asked for the manager if usaa contacted them on -/-/- about video footage he said no nothing yet usaa - said they did yet they have n't sent me anything proof that they claimed no video or photos. The ... |
USAA Savings Money transfers other transaction issues February 18, 2017 - I sent - dollars to the wrong account at - -. I called USAA my bank account and they said the money was already gone and there was nothing they could do and that I would have to call - -. - -, of course, would n't speak to me because I am not a customer.... |
USAA Savings Bank account or service deposits and withdrawals February 18, 2017 - I 'm not certain if this is a USAA banking issue or a general banking issue, but it is an issue. I deposited a check via mobile banking on -/-/-. I should have shredded the check right away but USAA said it could take 3 business days for them to accept the deposit. I set the check aside, then - happened. On -/-/- my husband saw the check and thought I had n't deposited it yet. He took it to a local bank and somehow it was deposited into a seldom used savings account. Neither my husband or I realized this had occurred. On -/-/- USAA deducted the deposit that was made on -/-/... |
USAA Savings Bank account or service account opening, closing, or management February 17, 2017 - I recently opened a saving account with USAA and has deposited $2000.00 in it. But I ca n't withdraw money from the account because USAA said I did n't provide proper proof of address. I have sent multiple proof of address and other documents to USAA and called its customer service at least six times, and it promised to call me back ; but as of today, it has never called me back and I still can not withdraw any money from the account.... |
USAA Savings Bank account or service account opening, closing, or management February 16, 2017 - I would like to close the checking account ending in -. I spoke with -, -., -, -, as of -/-/-, and am being told that my checking account will be closed. I would like to keep the lines of communication open so as to see why they would not qualify me to close the checking account. They seem to want to hold onto the $110.00 and apply to car insurance and keep me a customer. I still am car insurance customer. I 've been hospitalized before -/-/- when I asked to close USAA account and female rep called the police on me and i got processed through -, discharged, and US... |
USAA Savings Credit card billing statement February 16, 2017 - I have a credit card account with USAA -. I used the no paper option and conducted all business with them online. Last year I began to have problems with their security system. For reasons I am unable to understand, they began to lock me out of my online account. After the second time this happened, I decided to close the account. I wrote a letter to them dated -/-/- requesting that they close the account and send me a final paper statement. I received no response. On -/-/- I wrote a second letter, requesting the same thing and specifically revoking the " paperless '' opti... |
USAA Savings Bank account or service account opening, closing, or management February 11, 2017 - At the end of -/-/- i misplaced my wallet ( which had my USAA membership card and all my info along with my debit card in it ) and the wrong hands found it because within the next couple of days i had - savings accounts opened in my name, which i did NOT authorize my any means. Whoever opened these accounts deposited fraudulent checks for various amounts of money, coming up to be around $4000.00, which ended up returning and putting MY account negative almost $4000.00. I have been trying to resolve this issue with their financial institution for 5 months now, i have called and call... |
USAA Savings Credit card other February 7, 2017 - I received my credit card bill and I have a credit on the account of -. This bill is as of -/-/-. I called USAA - and asked that I receive a check in that amount. The first representative could not figure it out so I went a a person " - '' on the " - resolutions team ''. She pulled up that statement and agreed that I did indeed have this credit on the card. She said " other charges had come in '' and refused to process the check to me for $71.00. I indicated to her that this is a CREDIT CARD and that until my next bill date I am current on my account and that I am under no o... |
USAA Savings Consumer Loan managing the loan or lease February 6, 2017 - In - and - of -, my ex husband used my social security number, without my knowledge or consent, to take out - personal loans for $2500.00 from USAA Federal Savings Bank as a co signer, both of which were approved. We were in the process of our divorce and I would have never agreed to tie myself to $5000.00 of additional debt to him. My ex husband also applied for - additional loans with my social security number as a co signer without my consent or knowledge in - of -, both of which were denied. I was not made aware of there debts until I attempted to open my own check... |