USAA Savings Complaint

USAA Savings Bank account or service department,

Savings account Deposits and withdrawals North Carolina

On -/-/2017 I went to USAA Financial service branch located in - NC to make a deposit into my savings account. I used their owner operated ATM I believe it was # - located outside of the front door depositing a check in the amount of $10000.00 the ATM allowed the check to go all the way in the slot but did not seem to take hold of it. I was unable to retrieve it as there was not enough available to remove it so I used an envelope I had to push it in a little more, it then grabbed the check and the envelope moments latter spitting the envelope out. No check the transaction was cancelled by the ATM. I immediately contacted USAA finally after speaking to Deposit Executive Resolution Team was told they would put a rush on it and money would be placed in my account on hold. Today no money was in my account. I called today as was told it would take up to 72 business hours to resolve the issue. I told them this is not acceptable this is an ATM at their financial location owned by them a location they are planning

and horrible customer service. the case # -. I asked 4 times to have their security people contact me and have not heard from them I was told by - today that they can not make phone calls??? What ever that means. I want them to preserve the video tapes and all the ATM records I also asked for written records of this claim and was refused I find that highly suspect. This issue should have been resolved this AM when the branch opened however I have been told they require 72 hours that is their process. More like abuse.