USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Checking account Deposits and withdrawals California

Starting in - -, I noticed my USAA checking account ending in - was suddenly in the negative ( over $1500.00 ). I had not made any large purchases to create this negative balance. I spoke with USAA who informed me that my account was negative due to multiple $800.00 transfers ( deposits ) coming from an external account I did not authorize - an external account which had been closed with no activity for over 2 years. USAA claimed that the external account was nicknamed " -, '' however, this name is unfamiliar to me and I have never nicknamed any account " -. '' These $800.00 deposits all bounced in my USAA account due to NSF ( non-sufficient funds ), but strangely, these bounced deposits resulted in an $800.00 debit to my account every single time without any obvious transactions showing withdrawals of these NSF deposits. USAA was confused and could not provide evidence of where the money went FROM my account, despite my repeated requests. The bank also refused to close my account during the fraud investigation, resulting in a final negative balance of $5500.00 ( $790.00 and $4700.00 ) when the account was closed on -


I am not trying to gain any money out of the situation. I have stayed in constant contact with USAA since the first moment I noticed the fraudulent activity on my account, however, as shown from the attached timeline, USAA has repeatedly refused to give me the account statements and other documentation, denied me access to USAA online to reconcile my account, discontinued business with me, and otherwise acted unprofessional and unwilling to help me rectify the situation. After speaking with a - - Legal Assistance attorney, and with USAA refusing to work with me, I am left with no choice but to file a CFPB claim for assistance. The NSF money that was transferred from the closed account to my USAA account, thus bouncing, was not my money and I did not authorize the withdrawal transactions. I would like for my account to return to normal status and the situation to be over. I greatly appreciate any help that you can give!