USAA Savings Bank Account Or Service Complaint

Checking account Account opening, closing, or management

USAA Savings Bank account or service department,

Checking account Account opening, closing, or management Arizona

I would like to close the checking account ending in -. I spoke with -, -., -, -, as of -/-/-, and am being told that my checking account will be closed. I would like to keep the lines of communication open so as to see why they would not qualify me to close the checking account. They seem to want to hold onto the $110.00 and apply to car insurance and keep me a customer. I still am car insurance customer. I 've been hospitalized before -/-/- when I asked to close USAA account and female rep called the police on me and i got processed through -, discharged, and USAA was so mean to me thereafter accusing me constantly of being -. It 's made me very - to deal with USAA and have -. And the - have sent me to - and caused - and me to be uncomfortable. I feel so discriminated against by USAA. confirmation number : - and will send check to po box in -, az and will reflect -/-/-. I would like to keep lines of communication open unit I receive check and account has been closed for 90 days. I do n't know why the reps have been so difficult and treated me rudely. They really - and caused me some uneeded - in - amongst -. Not to mention, - -/-/- and REP PLACED CALL TO - POLICE AND oFFICER -. When I relocate -/-/-, I hope to find a better car insurance company. I can not believe they would be so insensitive and try to make me unsafe and seek - and - just to remain customer.

USAA Savings customer in Arizona
Feb 16, 2017

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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