USAA Savings Consumer Loan Complaint

Vehicle loan Shopping for a loan or lease

USAA Savings Consumer Loan department,

Vehicle loan Shopping for a loan or lease Wisconsin

I was quoted an APR of 3.44 % for an auto loan on a vehicle that is between 2 an 7 years old on - - 2017.. The quote was given to me over the phone on a recorded line. When I called to complete the loan I was told that the APR had changed to 4.11 %. I was told on the - - call that the APR was good for 45 days. I was transferred to a supervisor - employee number -. - was asked to review the call from - - and meet the quote that was given. - stated that all calls are not recorded which is not true. Calls that give APR are required to be recorded. After being disconnected several times I reached - who states she was the assistant to the CEO. - took my complaint and stated that the bank would be calling me by the close of business.

USAA Savings customer in Wisconsin
Mar 08, 2017

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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