USAA Savings Mortgage Complaint

USAA Savings Mortgage department,

VA mortgage Loan servicing, payments, escrow account South Carolina

I purchased a property using a VA Loan on -/-/- through USAA. My closing attorney paid the -/-/- property tax ( $1400.00 ) on -/-/-. The Mortgage company paid the property taxes again on -/-/- with funds from my Escrow account. The Mortgage company acknowledged verbally on the phone that they had made a mistake and that once they had received a refund from the County Tax office, they would deposit $1400.00 back into my Escrow account and reassess my Escrow payments. On -/-/- I spoke with a customer service manager, - and he said the funds would be deposited back into my Escrow account no later than -/-/-. I have spoken with customer service representatives multiple times in late -/-/- and early -/-/- asking them to provide an invoice with the transaction code, so I can confirm with my County Tax office that they received USAA 's payment on -/-/- and are either holding the funds or have returned them to USAA. The USAA customer service group is claiming that they can not provide the invoice, because it needs to come from their Escrow/tax management group, which they can only send written requests too. They claim they have asked the Escrow/tax group provide this information, but have not received it yet. I suspect that USAA is intentionally holding these funds in limbo slush fund to earn money or someone at USAA is embezzling money from Escrow Accounts. I want the extra property tax payment of $1400.00 made on -/-/- refunded to my account.