USAA Savings Credit card department,
Credit card protection / Debt protection Georgia
I sponsored a credit card for my son, - - over 25 years ago when he was attending college. It has been several years since he paid off any charges and closed his card ; I have not had a credit card with USAA for over 20 years. USAA has reported corrupt information to the credit reporting companies that has resulted in me not being able to verify my identity to other financial institutions. When I attempt to login to - - Bank where I do not have an established pin, I am presented with about five series of questions relating to : residence, mortgage, employment and relatives that I am unable to answer because they are often related to my son 's activities. This situation has become untenable and utterly frustrating to me as I have been repeatedly thwarted with being unable to gain access to my finances and records. Yesterday, I attempted to establish a login with the Social Security Administration and was summarily denied because I could not answer the series of questions, some of which pertained to my son -. I have contacted the - credit reporting agencies and have not been able to clear the situation up. Specifically, - informed me that some of the corrupt information would have to be retained until 2020 unless the originator cleared it up.
USAA Savings customer in Georgia
Mar 04, 2017
* Source: CFPB Complaint Database
USAA Savings response to complaint:
Closed with explanation
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