USAA Savings Bank Account Or Service Complaint

Checking account Deposits and withdrawals

USAA Savings Bank account or service department,

Checking account Deposits and withdrawals Texas

Last year I found out my daughter had some fraudulent charges on her USAA checking. When we initially opened the account she was a minor and the account was put under my name. Last year I was checking my accounts and noticed that there was a check deposited for around $10000.00. There were also - charges to - different - for about $3000.00 each. I immediately contacted my wife to cancel the card ( I was stationed in - at the time ) and I called the USAA fraud department to file a claim. Over the next few days we waited for someone to get in touch with us to figure out what the problem was. During this time my daughter made a police report to the - Texas Police Department. A few weeks after the fraudulent activity I noticed I did n't have full access to all my USAA accounts ( Car Insurance, Home Insurance, Credit Cards, and banking ). Once again I called to see what the problem was. That 's when I found out that USAA was holding

somehow she was still negligible. Their security practices are terrible. My wife has been issued numerous bank cards because of security issues. My son had a fraudulent charge in - when he was at college in -. I 've been with the company for - years and I 've never had any problems until I started banking with them.

USAA Savings customer in Texas
Mar 24, 2017

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

Consumer disputes how USAA Savings handled their complaint

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