USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Application processing delay Colorado

I received a low APR credit card balance transfer offer from -. On -/-/2017 I initiated a balance transfer from a USAA credit card to a - credit card in the amount of $3000.00. I was told that transfers could take from 10-14 business days. $3000.00 was debited to my - credit card on -/-/2017. USAA did not credit my credit card until -/-/2017. On -/-/2017, I initiated a second balance transfer from the same USAA credit card to the same - credit card in the same amount of $3000.00. On -/-/2017, I received correspondence from - advising that they were unble to process my transfer request because " - - - ''.


I contacted USAA and got a run around explanation. On -/-/2017 I re-initiated my -/-/2017 $3000.00 balance transfer request from USAA to -. USAA credited this second request on -/-/2017. On -/-/2017 I initiated a third balance transfer request in the amount of $1000.00 from the same USAA credit card to the same - credit card. As of today, -/-/2017, I see no posting that USAA has credited my account for the $1000.00 transfer. Since USAA has a state of the art reputation for electronic transactions, I questioned - why there was such a delay between their almost instant debiting of my balance transfer and USAA 's prolonged crediting of the transfer. I was told that USAA required a paper check for payment - they would not execute an electronic funds transaction for balance transfers. Since both - and USAA are known for the their worldwide and frequently on-the-move membership community, online and electronic banking are strong points for both. If in fact, USAA requires a paper check for balance transfer transactions, it means that I am paying overlapping interest rates - one immediately to - when it debits my account as a balance transfer is treated as an Advance and another to USAA during the delay in their posting a credit to my account. USAA has never delayed any of my other electronic payments - they are posted almost immediately. It is my belief that USAA is requiring paper checks in order to delay their credit postings in order to collect additional interest income monies. I am especially concerned that USAA took it upon themselves to deny a balance transfer payment " assuming ... '' that it was a duplicate without making any effort to contact me, their long time member, to verify my transaction intentions.