USAA Savings Consumer Loan Complaint

USAA Savings Consumer Loan department,

Installment loan Managing the loan or lease California

In - and - of -, my ex husband used my social security number, without my knowledge or consent, to take out - personal loans for $2500.00 from USAA Federal Savings Bank as a co signer, both of which were approved. We were in the process of our divorce and I would have never agreed to tie myself to $5000.00 of additional debt to him. My ex husband also applied for - additional loans with my social security number as a co signer without my consent or knowledge in - of -, both of which were denied. I was not made aware of there debts until I attempted to open my own checking account with this bank and saw an outstanding balance of $5000.00 on my account profile. I was a stay at home mother, and my ex husband controlled our finances, my name was not even on the savings account. I immediately contacted USAA and filed a fraud investigation claim against both loans in - of -. As part of the investigation, I mailed via certified mail copies of both loan summaries from my account, copies of my ID and social security card, notarized signatures, and a letter explaining


investigation and was told by the fraud department that both loans and all inquires would be taken of my credit report. - -, I checked my credit report and noticed that - loan was still on my credit report. I called USAA to find out why - loan was left on my report, and was told that there was no information regarding this second loan being removed after a fraud information, and as far as the bank knows, I am responsible. I explained that I had already spoken with the fraud department in - - and was told that both loans would be removed. I was then told that there is no history or notes regarding this loan. I even asked the representative to check to notes from the exact day that I called USAA in - - and I was told that the representative did not leave any noted regarding the second loan. I provided information for both loans when I initially mailed a fraud report in -, and was told in - that both loans would be removed, now I am being told that there was no investigation done on this second loan. I was then told to mail in a form to the consumer reporting department of USAA to request that this loan be removed from my credit report, I did this in - -, and I just received a letter stating that they will not remove the account. I am concerned about how my personal information is being handled at USAA. How is that anyone with access to my social security number can apply for a loan to this bank without any giving me any notification or verification, and when I contacted this bank in regards to this breach, I am given the run around and have sensitive information lost in the process. Since there is no record of this second loan being investigated, ( all of the sudden ), I am concerned that the copy of the loan summary for this loan that I submitted for the initial investigation in - -, was lost or stolen by someone within the fraud department of USAA. I would like to know the whereabouts of the loan summery for this loan that I submitted in - via certified mail, and have this loan removed from my credit report as was stated by a fraud representative in - -. If the investigation found me liable for this debt, then there would have been a record of that finding and conversation in - - when I spoke with the representative to inquire on the status of the initial investigation. The other loan was removed along with all - inquires, however, this - loan remains without any explanation.