USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Billing disputes

-/-/- - charge from - Issue billed to my credit card. About -/-/- I paid credit card in full. -/-/- - I noticed charge from - Issue and called USAA to inquire because credit card balance should be $0.00. USAA agent reviewed and informed me that charge is recording and credit will be issued to reverse the charges -/-/- - Security adjustment issued to reverse first charge -/-/- - Security adjustment issued to reverse second charge credit card closed sometime around -/-/- new card issued -/-/- - USAA undo one of the security adjustment and transferred the charge to new credit card. USAA agent explained that the first agent made an error and I was not entitled to two security adjustments. When I asked for copies of my statements to review the charges I was told I had to pay for it and each will cost around $15.00 or there about. So I was issued only one credit though there were two charges ( -/-/- and -/-/- ) -/-/-


It is now -/-/- and I have been trying to resolve this issue with USAA to no avail. I received notices that I need to pay the charges to include interest, to protect my credit. I called USAA numerous times in an effort to get a solution. I last spoke to an USAA agent - - ( - # - ) who promised to have the matter clear up in 3 business days, before that I spoke to USAA agent - on -/-/- @ - and was promised that the matter would be cleared. Before - and -, USAA agents have cut-off phone call, promised to clear the issued, explained that I was incorrect, promised to investigate and get back to me, transferred my calls to fraud section, supervisor, senior analysis and in 10 months that I have been trying to get a solution still nothing but notices in the mail that amounts to harassments. Notices that tell me that additional transactions will be declined, rewards points will not be honored and that late fees will be charged. Please assist.