USAA Savings Credit Card Complaint

Identity theft / Fraud / Embezzlement

USAA Savings Credit card department,

Identity theft / Fraud / Embezzlement Pennsylvania

- - - -/-/- USAA/ Consumer Report Dispute Attn : Form Code # - -. - - - -, - - Dear - -, I still have not received your official response to my attached later from - and closure of my identity theft case in your organization as outlined in the attached correspondence. However, in the very beginning of -/-/-, after more than five months of lengthy and very painful follow ups by numerous calls and correspondence with your organization, - - - from the office of the CEO at USAA confirmed verbally to me and my attorney, - - - of -, -, - -, that finally USAA has recognized and confirmed this case as an identity theft! At the same time, for reasons unknown and surprising to me she said that your organization needs a bit of time to close this matter properly within USAA before confirming to me and credit


- - I am still awaiting proper closer of this matter which has caused me unbearable personal and financial stress during the last six months. If you disagree with any aspect of the foregoing please do advise. I believe that I have been more than patient with your organization during the last 6 months, during which I have had to put many personal and business activities on hold, which have resulted in unbelievable hardship to me and my family, in addition to significant financial losses. I am therefore writing to you one last time in the hope of moving your organization to do the right thing with urgency and clear my record immediately, as you have already decided, by clear confirmation in writing to me and all the credit bureaus. In the absence of a quick remedy so that I can put my life back together, I will have to take the very unfortunate step of referring your organization to the court of law and I will hold your organization accountable for all the legal and personal costs that I have already incurred and will incur in the future to bring this matter to proper close. Sincerely Yours, - - CC : - Office of the Attorney General Consumer Protection Division - - -, - - FBI - - Special Agent - - - -, - - Comptroller of the Currency Customer Assistance Group - - - - - -, - - - -, Attorney At Law - - - - - -, - -

USAA Savings customer in Pennsylvania
Mar 02, 2017

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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