USAA Savings Mortgage Complaint

USAA Savings Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Colorado

My Bank used a loan servicer ( - ) to do their work of loan servicing. I paid my -/-/2016 payment of $1000.00, and the money was debited from my account, yet never showed up as payed to my mortgage, nor was it relayed or forwarded to my new loan servicer ( - ). So my current principle is too high, my interest deduction - form is incorrect, and to date Ive spent about 30 hours on the phone and researching what happened. What do I need to do to have an investigation of where my money went, and who is responsible for finding it and applying it to my loan and issuing corrected - for taxes which are due in one week? Additionally, I 've attached the closing documents, which indicate the amount financed is $190000.00, which does n't make sense, because the loan that was transferred to the - servicer, is shown at $190000.00 which is greater than the total amount financed in the closing documents. How is that possible???? Please Help! Best regards, -