USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Checking account Using a debit or ATM card

To Whom it may Concern ; My name is - and my husbands name is -. We have been banking with USAA for about 10 years with no issues but currently we are experiencing a problem with Fraud and USAA emptying out all of our accounts to cover the offset the amount of the fraudulent activity that has taken place out of the State of -. We notice our situation on the -/-/2017 when we discovered through our online banking account multiple electronic deposits happened on -/-/- and -/-/- totaling up to around $20000.00 were made then multiple ATM cash withdrawn totaling up to $20000.00 within the matter of hours from one of our checking accounts. Since my husband and I are the primary account holder they have taken all our money in all of our accounts to pay for the fraudulent activity not committed by any of us. I tried going onto my account to print out those transition in order to file a police


any transactions even if a fraud claim has been made. USAA made it clear to my husband and I that we have to cover USAA 's lost. After much research very similar situations have occurred with other USAA members having their accounts wiped out by USAA to cover for fraudulent activity out of the State of -. The exact same situation, same account fraud type, and same response from USAA. I do n't understand how is it that if USAA have a cash withdraw limit of $600.00 per day but allow multiple $1500.00 withdraw in a matter of hours. This wiped out my son 's paycheck. My husband and I are - and my son is - in the state of -. And now they are holding our funds as well. USAA was are primary and only bank. I have nothing and is using credit cards to manage till my husband and I get paid again. Till this is settled, we had to open up a new bank account to ensure our future income/ funds are not depleted. Thank you.