USAA Savings Money Transfers Complaint

Domestic (US) money transfer Wrong amount charged or received

USAA Savings Money transfers department,

Domestic (US) money transfer Wrong amount charged or received New York

I made - wire transfer requests via USAA online banking, but the requests were rejected because I put in wrong account number. Nonetheless, USAA charged me $40.00 for the failed wire transfer requests. USAA customer service said because I put the wrong account number, so it would not refund the money. But there was no such warning before I submit the wire transfer requests, and I reasonably believed that I would only be charged only if the wire transfers were successful.

USAA Savings customer in New York
Mar 01, 2017

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

Created with Highcharts 4.2.3USAA SavingsWrong amount charged or receivedSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageWrong amount charged or receivedSource: Consumer Financial Protection Bureau

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