USAA Savings Consumer Loan Complaint

USAA Savings Consumer Loan department,

Vehicle loan Taking out the loan or lease Mississippi

In -/-/-, I agreed to co-sign for my son 's USAA Consumer Lending auto loan. My son, being in - and myself in - - he was apparently allowed to e-sign for me but I did receive a call from USAA to secure my identity and ensure my consent as co-signer. In -, USAA consumer lending allowed my son to refinance this loan without my knowledge or consent. I was unaware of this for several months and have made numerous attempts to have myself removed from this loan without success to include a letter from my attorney on -/-/- requesting proof pursuant to the ESIGN and - acts as well as state law. I confirmed this letter was on file on -/-/- and was being investigated by the consumer lending fraud department to whom I 've never been able to speak and been dropped from the call to consumer lending after


did n't reply with objections, you agreed to do business electronically and receive documents electronically. Your son gave us the last - digits of your SSN ( further questioning of requirements in this phone conversation, USAA consumer lending said I had to be in the same room where my son e-signed. I was in - and he was in -. I the mean time I 've received derogatory information on my credit report and a threatening letter from USAA. I have been with USAA for almost 30 years and always received fair and respectful treatment, until now. Only the consumer lending department, quite a few representatives, have lied or misinformed me.