USAA Savings Credit Card Complaint

Billing disputes

USAA Savings Credit card department,

Billing disputes Tennessee

I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due as of -/-/2010, -/-/2010 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.

USAA Savings customer in Tennessee
Mar 20, 2017

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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How USAA Savings handles Billing disputes complaints

Created with Highcharts 4.2.3USAA SavingsComplaint HistoryComplaints12/20112/20124/20126/20128/201211/20123/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20156/20158/201510/201512/20153/20165/20168/201610/201612/20163/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3USAA SavingsBilling disputes43.6%36.8%12.8%3.0%3.0%0.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling disputes0.1%6.4%4.6%3.9%0.8%32.3%51.5%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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