USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Other bank product/service Account opening, closing, or management Maryland

I opened an account at - ( USAA ) around -/-/-. Shortly thereafter, I became joint owner on my roommate, - - 's USAA account. In -/-/- after I realized he had met financial difficulty, I asked that my name be removed as co-owner from his USAA accounts. I was able to do this through my own online account access. I completed the process and was successfully removed from - - 's account. I am attaching screen captures reflecting the completion of this process along with a confirmation from USAA indicating my request was complete. In the meantime, - - amassed obligations to USAA for an overdrawn account - the same account on which I was previously listed as an owner - and in the end, his financial obligations to USAA were discharged via Chapter - of the United States Bankruptcy Code. However, even though I was successfully removed from - - 's account, USAA has blocked my own account access and services and has informed me that I am indebted to them in the same amount - - was indebted.


I asked if an account has a negative balance, is it possible to remove oneself from that account using USAA 's online services. The representative told me that it is not possible to complete such an action ; and that if attempted, the system would block it and return with a message requesting the member contact customer service for further details. I was removed from this account as co-owner BEFORE - - became indebted to USAA, yet USAA is continuing to hold me liable for this balance, and they are preventing me from accessing their full suite of services - services I would otherwise be eligible to access. Not only am I unable to view previous account data and records, I am unable to use the accounts I have housed with USAA. I was under the distinct impression that in taking action as soon as I discovered the joint-owner 's financial situation, I was protecting myself from liability and demonstrating that I did not contribute to this account mishandling.