USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Savings account Account opening, closing, or management New York

I recently opened a saving account with USAA and has deposited $2000.00 in it. But I ca n't withdraw money from the account because USAA said I did n't provide proper proof of address. I have sent multiple proof of address and other documents to USAA and called its customer service at least six times, and it promised to call me back ; but as of today, it has never called me back and I still can not withdraw any money from the account.