Review and analysis of over 314 complaints against Citibank
Citibank consumers have reported over 314 official complaints related to Transaction issue. Out of the 314 consumer complaints against Citibank, 18% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 99% were processed in a timely manner. 36% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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Citibank Credit card transaction issue April 7, 2017 - Company wants taxes for a contract that did n't state that I had to pay taxes in order to give me my free flights. Citibank Office of President statess that it is " known '' that I had to pay taxes when it was unknown. Free flights means free flights. If it is free the taxes are -. I also gave notice within 5 days as required per the - government for these types of purchases and I am still saying that I can/t get a refund.... |
Citibank Credit card transaction issue March 30, 2017 - In error a payment was sent by online banking to Citibank Diamond Preferred Credit card with a balance of $0.00. Company processed the payment despite - balance. Upon identifying the error company was contacted to request funds be returned. Company refused to return funds in time period less than 6 weeks. Numerous calls to customer services with no method to escalate complaints within their system... |
Citibank Credit card transaction issue March 23, 2017 - I got contacted by - by an unsolicited phone call and they offered online services and they never fulfill with their end of the deal. They took a total of $3500.00 from me which $1900.00 I paid with my Sears Master Card Citibank. According to master card 's dispute manual I should be eligible for dispute with codes - and - and also have a good faith investigation. Which I am not having it and I am very upset with my credit card company. I am attaching a letter from the Attorney General which proves that they acknowledge that I am entitled to $5200.00. Hopefully you can help me w... |
Citibank Credit card transaction issue March 18, 2017 - I made 2 online purchases of phone refill cards for - that were represented to give me 6 months of phone service for each card. I did received 2 phone cards but they were never activated /paid for by the seller. In other words I paid for 2 cards with zero value. In order to use the cards, I would have to pay the money all over again. I disputed the charges but Citibank denied the dispute since I did not return the cards to the seller. The seller never responded to my request for a return so that option was not available to me. - confirmed that the 2 cards can be used once they are paid f... |
Citibank Credit card transaction issue March 6, 2017 - We purchased a - insurance policy through the - prior to -/-/-. Payments were made via a Sears Credit Card through - at various - pharmacies for the - insurance policy starting in -/-/-. From -/-/-, until -/-/-, - had our wrong address. Therefore, any correspondences from - did not get to our residence in a timely manner. In addition, the - website was not available for an extended period of time. Without our knowledge, our health insurance policy was cancelled in -/-/- retroactively back to -/-/-. We however, without knowing our policy h... |
Citibank Credit card transaction issue March 4, 2017 - Used my citibank American Airlines card to make a purchase for a vacation plan in - in -/-/2016. Came back to the - and found out that the companies made promises that they were not willing to actually do. A third party company was used to sell the services. There phone numbers are n't answered during business hours and Citibank and myself could not get in touch with them but the company that they contract was with keeps referring me back to them for the services that are supposed to be " free '' and basically I have gone back and forth with them about that. CitiBank reps are only hear... |
Citibank Credit card transaction issue February 26, 2017 - A credit was applied from - to my credit card account, dated -/-/2017. On -, I used -, on the CitiCard website and asked the credit balance amount, approx $750.00, to be sent to my bank account. This is the same bank account used to make payments for the credit card use. I was told it would begin processing on the next business day, -. I called CitiBank on - asking for the status of the credit balance refund request and was told the refund was initiated on -. They could not explain why it was not initiated on - even though I had not used the credit card since -. I d... |
Citibank Credit card transaction issue February 16, 2017 - I had an answering service with - - - which I canceled. They charged me extra after cancellation. I brought the issue to my credit card company, Citibank, attention. I provided all the facts of the matter and they still did not reverse the charge. The answering service company was not answering the forwarding calls which is the reason I pay for this service. My colleagues informed me about the lack of service as they could n't get in touch with us. I contacted the company on - - and canceled service stating that they have not been answering my business calls being forwarded to t... |
Citibank Credit card transaction issue February 14, 2017 - I was making a $1900.00 cash payment for my Citibank credit card at a Citibank ATM. During the transaction the ATM reported that the transaction could not be processed at this time and was canceled. The ATM returned $230.00 cash but the rest was left stuck in the ATM. I did get a print out from the ATM that the transaction was canceled and to contact the customer service number. A case/investigation was opened but then closed since I did not have a receipt of the transaction. I have opened multiple cases with Citibank and they all end the same way - being closed since I do n't have a recei... |
Citibank Credit card transaction issue February 13, 2017 - On -, I did a balance transfer of $15000.00 online using my credit card on Citibank website for a $450.00 fee. However, on -/-/-, the full balance plus interest was paid off automatically instead of just the minimum due being paid. The amount was paid off from another bank account. Even though the amount was bounced due to insufficient fund, Citibank tried multiple times to withdraw the fund in the next few days and overdraft fees were charged multiple times. I realized about the error and called Citibank on around - - and they promised to provide me an adjustment within a fe... |
Citibank Credit card transaction issue February 13, 2017 - I made a charge on my credit card and later discovered that it was a scam. When I got back to the states I tried to cancel with the company and was given the run around. I contacted CitiBank and made a complaint. Apparently I did the complaint incorrectly according to them and because of this the dispute was cancelled and my $2900.00 ( they game me a $110.00 credit ) became my responsibility even though the company has given me absolutely NOTHING for the money. CitiBank states that I was suppose to dispute the amount ONLY but did so afterwards. I have never had this concern. I have no way ... |
Citibank Credit card transaction issue February 7, 2017 - I would need your help disputing some charges on my Citi Visa card. Please investigate all charges made by - - - and -. - was my first contact regarding setting up a website. After them other companies started to call me to offer online related opportunities. - contacted me so I could have my online business company officially set up. There are - parts to - : The first - sets up your company for you by getting it licensed in your state and all the paperwork needed to do so. $1600.00 The second group works with you to get your credit established with - - -.... |
Citibank Credit card transaction issue February 2, 2017 - I purchased an item in - from a vendor in the -. This vendor knew we lived in Alaska and charged shipping at the time of purchase. Turns out that in - when finally ready to ship the product they dumped it off with a shipping company and never checked back up on it until I continued to follow up. Turns out they could not figure out how to ship it and a shipper that we mentioned shipped to Alaska was almost quadruple the price they charged us for shipping. I opened up a dispute with both paypal and my credit card company Citibank Costco Visa in -. Once the vendor knew there was a dis... |
Citibank Credit card transaction issue January 31, 2017 - I am contacting your agency because I need your help in disputing some charges done on my Mastercard At & t Universal credit card by some fraudulent companies. I have paid several companies thousands of dollars for various online business related and have found myself as a victim of a professionally orchestrated scam. After I paid one company my phone got inundated with calls from these companies offering me their services. I would like you to investigate a all charges done on my card by - charged on -/-/2015. They contacted me after I clicked an ad for a " work from home '' business oppo... |
Citibank Credit card transaction issue January 31, 2017 - I am contacting your agency because I need your help in disputing some charges done on my Mastercard At & t Universal credit card by some fraudulent companies. I have paid several companies thousands of dollars for various online business related and have found myself as a victim of a professionally orchestrated scam. After I paid - company my phone got inundated with calls from these companies offering me their services. I would like you to investigate a charge of $2500.00 done on my card by - charged twice on -/-/2015 and -/-/2015, total of $5000.00. They contacted me b... |
Citibank Credit card transaction issue January 31, 2017 - I am contacting your agency because I need your help in disputing some charges done on my - - - - - credit card by some fraudulent companies. I have paid several companies thousands of dollars for various online business related and have found myself as a victim of a professionally orchestrated scam. After I paid - company my phone got inundated with calls from these companies offering me their services. I would like you to investigate a charge of $6100.00 done on my card by - - - - charged on -/-/2015. They contacted me by an unsolicited telemarketing pho... |
Citibank Credit card transaction issue January 31, 2017 - I am contacting your agency because I need your help in disputing some charges done on my Mastercard At & t Universal credit card by some fraudulent companies. I have paid several companies thousands of dollars for various online business related and have found myself as a victim of a professionally orchestrated scam. After I paid - company my phone got inundated with calls from these companies offering me their services. I would like you to investigate a charge of $490.00 done on my card by - charged on -/-/2015. They contacted me by an unsolicited telemarketing phone call.- ... |
Citibank Credit card transaction issue January 16, 2017 - I was charged $170.00 in a foreign country by a travel agency under false pretenses. I immediately contacted Citi to dispute the charge/report the fraud. Citi opened an investigation and asked for supporting details/documentation, which I provided. Citi then closed the investigation in the merchants favor without providing clear details as to why the merchant was protected instead of me the customer. This credit card advertises fraud protection and $0.00 liability in events of fraud, but in this case, I have not been protected.... |
Citibank Credit card transaction issue January 13, 2017 - I had a contract with - advertising for my - career. I cancelled the contract and followed the contract to the letter. Supervisors and everyone at Citibank that I had spoken with agreed that I followed the contract. However, they stated since - 2016 that they are still reviewing my case after - only gave me a partial refund. They shorted me some -+ dollars. I continue to ask the dispute supervisors at CITIBANK that since they agree that I followed the contract, why was my money being held captive. They stated something to the fact that they have to wait to hear from - about r... |
Citibank Credit card transaction issue January 11, 2017 - I am contacting your agency because I need your help in disputing some charges done on my Citi - - - by some fraudulent companies. I have paid several companies thousands of dollars for various online business related and have found myself as a victim of a professionally orchestrated scam. After I paid - company my phone got inundated with calls from these companies offering me their services. I would like you to investigate all charges done on my Citi card by the companies : - -, - - and - charged last year between -/-/- and now -/-/-. I realized I paid th... |
Citibank Credit card transaction issue January 9, 2017 - I attempted to use my Sears Citi credit card for $1600.00 purchase for a washer and it was rejected even though I had zero balance and $2000.00 limit. I contacted them and was told they chose to put a hold on my card because $ amount was outside the scope of my normal purchase range person and this hold protected me.This hold discriminates against the consumer with a low credit limit and small purchase history for small purchase and payment history. Am I to know that a reasonable person should call ahead to get permission or is this a way for the credit card to anger the small user so that... |
Citibank Credit card transaction issue December 17, 2016 - This is my second complaint on the same matter.- I liquidated funds and would like to pay this balance that was initially rejected for insufficient funds, but I can not do so. The bank 's system will not allow it! I have to wait for them to resubmit it 3 times ( which means - fees from the credit card issuer AND my bank ) before it shows up again as an owed balance. I have chatted and called with no satisfaction. Initially, prior to the first fees charged, I was told by " - '' in - that they would correct it on their end by pulling back the payment and reposting the unpaid amount. ... |
Citibank Credit card transaction issue December 15, 2016 - I had a Brooks Brothers credit card through - account # -. In 2016 Brooks Brothers changed banks to Citibank. Citibank then changed my account number to - without my knowledge. I continues making payments under the old account number to -. - forward my payment to Citibank. but Citibank has refused to give me credit for the payments made. I have provided Citibank with multiply proof of payments but Citibank claims that the documentation is not adequate. The documentation provide came directly from - with photo copies of the front and back of the cancelled check which was endor... |
Citibank Credit card transaction issue December 2, 2016 - Went to - for dental work.Had all on - procedure.Dental company billed credit card for everything on day implants was put in but could n't get teeth for 6 months.Went back in -/-/- for teeth and was home approximately - weeks and teeth started crumbling.Filed dispute with all Credit card companys that I used because of quality of goods This purchase had to be divided because of large amount and not enough credit 0n one card, I spend about - dollars to fax all documentation and pictures to these companys.Chase credit card responded and comepletly removed the part of charges tha... |
Citibank Credit card transaction issue December 1, 2016 - I was looking at " pending transactions '' on my smart phone and web browser and noticed that a transaction from - -, for a hotel stay, was still in pending status. I contacted the general number, and wanted more information regarding why it was still pending. The representative and I discussed the pending transactions but the pending transaction for - was not on the company 's list. Meaning on all of my devices I see the " pending charge '' for $100.00 for - - -, but this is not on Citi 's system. During our conversation, the rep also mentioned a " pending charge '' from B... |
Citibank Credit card transaction issue November 19, 2016 - Invalid charge not refunded. Bank demanded credit slip. No credit slip was issued. No receipt was ever provided or signed. Citi refuses to refund.... |
Citibank Credit card transaction issue November 18, 2016 - I have recently come to the conclusion that I have been victimized by the work from home online business scam. Since the beginning of this year, I have been contacted by unsolicited telemarketing phone calls by companies offering profitable at home online business.It has been a mess. After I signed up with the first company it has been non stop, companies calling me and offering me online related services. I did not make any money. I have allowed more than enough time to pass so they could refund me. I have come to the realization that they took advantage of me. Also they never provided me any... |
Citibank Credit card transaction issue November 15, 2016 - On -/-/2016, I made a payment on my - - Citibank - for $2000.00 from my - Checking account. The credit was applied to the credit card acct and the money was deducted from my checking account. Later the money was added back to my credit card stating that the payment was rejected by - how ever the money was never returned to my checking account. Following a three way call between both banks - was able to provide an ACH Fed Trace number showing that they had given the funds to Citibank on -/-/2016. I have requested numerous investigations by both banks and both says the ot... |
Citibank Credit card transaction issue November 15, 2016 - Since -/-/2016, I have had issues with - merchants for services/products not received. I disputed the charges on multiple occasions to have them reversed. I also submitted documentation to the fact. CitiBank has willfully neglected the information I have provided and allowed by account to go into a state of applying credits to disputed items. I requested my account closed on several occasions and was denied.... |
Citibank Credit card transaction issue November 10, 2016 - I have recently come to the conclusion that I have been victimized by the work from home online business scam and I would like assistance disputing the charges paid to these fraudulent company. I am requesting all transactions with a company by the name - - -, - on my Simplicity card be disputed I paid them on -/-/2016, after they contacted me by an unsolicited telemarketing phone call.They charged me $3000.00 for an online at home business. They charged me $500.00 on my card and they were supposed to charge my bank account a monthly of $120.00 per month. I cancelled my ser... |
Citibank Credit card transaction issue November 4, 2016 - I believe that I have been taken for a ride in an online business scam. When attempting to report this I have been directed to your website and I am hoping that with your assistance I can dispute charges that were paid to companies for what I now believe is an online scam. I do n't think it is fair that I can not dispute charges over 60 days old and I have been advised that this 60 day limit is not applicable since these charges are not billing errors. Earlier this year and throughout this year I have paid a several companies for various products and services that have either not been delivere... |
Citibank Credit card transaction issue October 31, 2016 - Hello, this is regarding MC issued by - - : acc. # - - - - - - -. - - - -, - - I bought an online ad placement on -/-/2016. Shortly after that the website disappeared. I called the number on the email receipt, I was promissed a refund of $190.00 the next month and the next month. Finally I called - -. They claimed if was over 6 months ago and they can do chargeback but I would have to write the letter. After they asked me for other documents they I promptly faxed and mailed, after few weeks they denied my chargeback : -/-/2016 - - ... |
Citibank Credit card transaction issue October 25, 2016 - THE MERCHANT PURCHASE : I hired - - -/-/- to send out tank and soil samples for a residential oil tank for DEP certification. It was required by the buyer of my home so I could close on the sale. - filed a report with the DEP that the tank and soil failed testing, filed with them that the site was undergoing remediation, and told me I had to pay him $25000.00 to clean the soil and properly dispose of the tank. He said it was a requirement of the DEP. THE MERCHANT DISPUTE : When - was confronted with 1 ) documentation in the form of a raised seal from the State of New Jerse... |
Citibank Credit card transaction issue October 25, 2016 - This a complaint about yet another credit card, which Citi Bank made unusable for me in -, despite my travel warnings, low/no balances, and Citi being completely aware that I and my nonprofit have been living on and off in -, for nearly six years. Beginning -/-/2016, I have been reporting Citi their computer system problem and their Fraud Department Problem, because of which my Simplicity Card - was blocked again and again, for small and recurring charges, despite my travel warning, The Citi CS and Executive Office replies have been of - kinds - 1. we have the right to doubt ( ... |
Citibank Credit card transaction issue October 21, 2016 - I was sold blinds by a representative that came to my home and offered financing through my macy credit card. The service is Macy 's -. After several weeks of having this order on my credit card - and the rep telling me that they had a problem getting an installer out - the blinds were installed. The installer claimed he was " afraid '' to get on the ledge ( - story vaulted ceiling ) which was - apparent to him and the sales rep when they sold the blinds. He poked a hole in the ledge while he attempted to install them hanging from a ladder with no assistance. I complained about the ho... |
Citibank Credit card transaction issue October 19, 2016 - Cititbank accepted duplicate deposits for a balance payoff. My account balance had a negative balance of over $6000.00 dollars that I requested back from them. They held on to my money without explanation and repeatedly told me they would return it after 3-5 days ... ..and then another 3-5 days. Now I have to wait once again.... |
Citibank Credit card transaction issue October 19, 2016 - I have been denied the ability to dispute these charges with my Citibank credit card.I received a denial letter, that said I was not able to dispute the charge, The charges I am requesting assistance in disputing were all made between - and - 2016, to - - - - and - in the total amount of -. I have recently come to the conclusion that I have been victimized by an online business scam. I have been told that I am unable to dispute charges over 60 days old, however, I understand that the 60-day time frame for disputes does not apply in my situation as this is not a billing ... |
Citibank Credit card transaction issue October 4, 2016 - On -/-/2016 at - MST, a credit of $2400.00 was issued to me by -, -, AZ -, Phone number - ( - Invoice and credit card receipt attached ). The refund credit was made to Citibank VISA Signature Credit Card -. Citibank customer service, on several occasion since -, has stated that this credit card account does not exist in spite of the fact that I have the credit card in my possession with my picture on it ( copy attached ) and an email from Citibank dated - -, 2016 at - MDT that states the card is activated and ready to use effective - -, 2016 ( cop... |
Citibank Credit card transaction issue October 4, 2016 - I have the BestBuy credit card managed by Citi. I have had the card for almost 10 years now. I have never not paid the full amount every month. I used to pay it off every week, but they changed their stance several years ago so that 4 payments in a month was considered fraud and kept locking my account. Now I am being told that paying off the credit card every month for what I owe $ -+ is also considered fraud and they have locked my account to prevent further fraud. I 'm told that I will not be allowed access to use my card for 8 days to protect me from the fraud I committed by paying my b... |
Citibank Credit card transaction issue September 28, 2016 - On -/-/16 I received a call from a scam falsely claiming to be IRS and that I owed over $5000.00. I was told that I must buy a $500.00 tax payment voucher or $500.00 of - gift cards at Best Buy and call in the numbers on the gift cards, or face a warrant for an arrest. I bought the $500.00 worth of - gift cards at the Best Buy, but did not call in the numbers to the scammers. I went to my elected official and I was told it was a scam. So I went back to Best Buy immediately to return the - $500.00 gift cards and to have my credit card purchase cancelled. Best Buy told m... |
Citibank Credit card transaction issue September 25, 2016 - This is a complaint regarding the credit sales practices of Macy 's department stores. When I was checking out to purchase an item a few weeks ago, I was convinced by the sales agent to purchase the " Thanks for Sharing '' promotion. The agent told me that I would receive 10 % of the purchase price as a statement credit in exchange for paying the enrollment fee of $25.00. She confirmed that the 10 % off would directly reduce my statement balance. As a result of agent 's statements, I purchased enrollment in the program and also purchased a more expensive item. I received my -/-/2016 s... |
Citibank Credit card transaction issue August 31, 2016 - I went to make a payment to my Citi sears MasterCard and made the wrong payment. When I realized what happened I reached out to the other billing company to get the money back to my account and they told me it would take five days. While waiting for the refund Citi cards called me 6 times with 4 hang ups between -/-/2016to-/-/2016. I spoke to a representative about the mistake that occurred and she wanted to knowwhen they could collect the debt. Then another representative called asking the same questions over again. I have never been late with a payment and feel that it is harassment when... |
Citibank Credit card transaction issue August 26, 2016 - I used - - Costco credit card until they issued new credit card from Citibank as the exclusive Costco credit card. Beginning balance with Citi was $330.00 higher than the ending Costco balance. I 've tried to get Citi to acknowledge the error and they just keep sending me copies of their statements and not addressing the problem.... |
Citibank Credit card transaction issue August 17, 2016 - I used my Citi - to order - - - tickets from - to - - ( $190.00 each ) and - tickets from - to - ( $290.00 each ) on - 2016. A few days later, after logging to my Citi online account management and seeing transactions with descriptions of " - '' and " - '', I mistakenly thought that they were fraud charges. I called Citi 's customer service - - -, and asked to dispute these charges. During the same phone conversation, I realized that those were the transactions for my - - purchase, so I told the Citi representative to stop the dispute... |
Citibank Credit card transaction issue August 11, 2016 - On - - I initiated a $500.00 payment from my - - checking account to pay a Citibank credit card on behalf of my wife. I admittedly made an error by sending the funds to the wrong account by mistake. Once I realized the error I contacted both organizations. Neither of which have been able to assist in retrieving my $500.00 payment. Upon contacting Citi 's customer service which we have done several times, they continue to say the account does not exist. We offered to send old statements with the account number and the - - confirmation showing that the funds were paid to Ci... |
Citibank Credit card transaction issue August 9, 2016 - I made a payment to CITI - Credit Card on - -, 2016 using a CITI prepaid Debit Card issued to us from a furnace/air conditioning install. The payment was made over the phone with a representative from CITI Simplicity and I was given a conformation number to complete the call. I never say the payment post to my account so I called CITI back and they said there was no record of a payment being made on the - of -. I then spoke to several departments only to get the same answer that this never took place. I then filed a dispute with CITI - - and also called the CITI rebate car... |
Citibank Credit card transaction issue August 8, 2016 - We disputed charge of $490.00 to Citibank on Merchant " - - - '' for charge date of -/-/16. We mailed Citibank cover letter along with all prior documentation and providing detailed info on why we did not get the service they billed us for. Today we rec 'd letter from Citibank indicating investigation completed and they have no recourse with the merchant for this type of dispute. Citibank said they determined that the service for which we were billed was provided. They att 'd copy of old correspondence and billing from the merchant but gave no acknowledgement that they receive... |
Citibank Credit card transaction issue August 6, 2016 - I had a transaction with a merchant that we were not able to resolve, so I filled a dispute with my - - - card in which the charge was originally authorized. - - after receiving all my information determined that the merchant should reimburse me and credited my account and closed the matter for the amount in dispute. A few months later, - - closed my account due to the fact - was moving to Visa. I have a new account now with Visa/Citi bank and the disputed amount is now appearing on my statement as a new charge. I called Citi to let them know that I did not authorize th... |
Citibank Credit card transaction issue August 2, 2016 - I have a Citibank Home Depot credit card. I recently paid off my balance and a WEEK later, the payment had already cleared from my bank and I went back to the store to make another purchase and my card was declined. I called the company to see why since I had only tried spending $60.00 and my available balance on my card was $500.00. The customer service person said that my account was put on hold because I made more than the minimum balance with my payment. After arguing with the person on the phone they finally allowed my purchase to go through and said the hold would be removed in two d... |
Citibank Credit card transaction issue July 28, 2016 - On - - 2016 a charge was made on my Citi Card for $930.00 with - - for a - game in -. I neither made the charge myself or authorized it. I immediately called Citi Card and was connected to security in - and was assured they would credit my account and cancel my credit card while issuing me a new one. I took this personally so I called - - and - - to advise the tickets were purchased with a stolen credit card. - assured me the order would be cancelled. I received a letter fro Citi Card dated - -, 2016 advising me I had been issued a permanent credit.... |
Citibank Credit card transaction issue July 27, 2016 - I requested my financial institution to remit a credit card payment on -/-/2016 to CITI Financial for a payment that was due -/-/2016 however, because of their system, they did n't process it until -/-/2016 and charged me a late fee. I fulfilled my obligation to make the payment timely yet the explanation I received was that I need to remit payments a whole week before the due date because their system may take 5-7 business days to process a payment. This violates contract law and does n't make sense that I 'm held accountable due to a financial institutions inability to process payments... |
Citibank Credit card transaction issue July 22, 2016 - I placed an online order on Home Depot.com for a washer and dryer using my Home Depot credit card ( issued by Citibank ). My account at the time had a $0.00 balance with just under $6900.00 limit. Once I placed the orders, i received emails advising that the charges were declined. When I contacted Citibank, they advised that the charges were approved. When I then contacted Home Depot, they advised that the charge was declined. Neither Home Depot or Citibank have been able to advise me why the charges were declined and as a consumer, I have a right to know why the decline... |
Citibank Credit card transaction issue July 15, 2016 - I was excited to become a member of Citi - Signature with a Costco Anywhere - ( R ) card. I am happy to take part in the higher cash-back for gasoline from the old Costco credit card. The card started on - -, 2016 and I set-up my account online on - -, 2016. That is when I entered my bank account number for the auto-pay. I am also appreciative of the very nice letter that was sent to me returning my late payment fee. The problem that occurred is that the auto-pay sign-up did not occur properly. The next problem is that I never received a paper statement. The first paper stat... |
Citibank Credit card transaction issue July 12, 2016 - I made a purchase on - - on - and the total payment $90.00 consists 1 ) $82.00 from citibank MCARD -, 2 ) - - $7.00. This is a purchase but the transaction was categorized as " Cash Advance '' and I was charged $10.00 cash advance fee and $1.00 interest. I contacted Citibank may times and Citibank said - sent wrong transaction category. I contacted - many times and - said they sent correct transaction category. They asked me to talk to the other party but do not take action to correct the issue.... |
Citibank Credit card transaction issue June 29, 2016 - I have an account with CitiBank that ended up with Fraudulent charges. Citi was good enough to call me to check on the unusual activity within 2 days of the incident. Several charges were identified as fraudulent which they said they would take care of. A few days later after review my account, I called them to ensure all fraudulent charges were part of the investigation. After several ( 5-6 ) calls, I am still waiting for them to refund all the charges. It has been since - -. At this point, there is still - charge remaining ( $64.00 posted -/-/16, Description - ), interest... |
Citibank Credit card transaction issue June 21, 2016 - I received and activated Citi Costco Visa card. It was supposed to replace - - card. My - card stopped working and Citi Visa although activated successfully - is being declined by all merchants. All calls to Citi result in the message : " We experience a large volume of calls. Call us back some other time ''. I tried calling and emailing Citi for last 24 hours to no avail. I am traveling today and unable to pay for food, transportation, lodging or basic necessities as I traveled with only - and Citi cards. ... |
Citibank Credit card transaction issue June 18, 2016 - - - - - ( aka - - ) ( AKA - ) contacted us on -/-/- to supposedly update our account since it was quiet since 2015. We perform Broker Price Opinions ( BPO 's ) as a side service for real estate firms. - - asked for our " updated '' credit card info, and unfortunately, my wife did provide it on that incoming phone call. Turns out we did NOT do business with this company -/-/-. My wife found no activity with them in the past, though we HAVE done BPO 's successfully with other agencies. My wife also looked up the SCAM reputation of this firm and decided to c... |
Citibank Credit card transaction issue June 8, 2016 - I applied for credit with Best Buy ( Citi Bank ) online. I was approved the same date and made a purchase on the Bestbuy.com website for approximately $3900.00 The motivation for using their credit card was 10 % cash back offer. I received purchase confirmation from the store and the balance appeared on the credit card web login page. I paid the amount in full via electronic payment from my bank. - days later I received a notice from the store stating the purchase was cancelled due to the payment being withdrawn. I contacted Bestbuy credit ( Citibank ) who advised me they had a fraud aler... |
Citibank Credit card transaction issue May 30, 2016 - I made an online payment to Citi Bank on the Citi Bank web site. The money was withdrawn from my bank account. Now Citi Bank claims to not have received the payment and has no record of the payment. I called Citi Bank to dispute the payment and I am getting the run around. Citi Bank opened an investigation and than immediately closed the investigation without telling me. I have reopened an investigation with Citi Bank to resolve this issue. I am also contacting my bank from which the payment to Citi Bank was debited ( online my bank shows the Citi Bank payment as having been made ). But Citi B... |
Citibank Credit card transaction issue May 13, 2016 - I made a payment of $400.00 from my Citibank Credit Card on - - - at a Citibank ATM located at - - - - , - - CA -. The ATM jammed and did not give me a receipt for the payment. I called the branch an hour later and they Branch Manager said they have the $400.00 that was jammed in the ATM and will make sure it gets credited to my account. It is now a week later and after many calls to Citibank Customer Service and the - Branch Office my $400.00 has not been credit to my account. ... |