Citibank Credit Card Complaint

Citibank Credit card department,

Transaction issue Delaware

I used my Citi - to order - - - tickets from - to - - ( $190.00 each ) and - tickets from - to - ( $290.00 each ) on - 2016. A few days later, after logging to my Citi online account management and seeing transactions with descriptions of " - '' and " - '', I mistakenly thought that they were fraud charges. I called Citi 's customer service - - -, and asked to dispute these charges. During the same phone conversation, I realized that those were the transactions for my - - purchase, so I told the Citi representative to stop the dispute. The Citi representative said " Ok, although I had requested the disputes, I will reverse the disputes ''. Over the phone, the Citi representative said that he has completed the procedures to reverse the disputes and told me that everything has been taken care of.


- line items ) were dated - -, 2016. On - -, we flew to - from - without any issues. However, on - -, when we arrived at - airport, we were told by the airport staff that we did n't have any tickets to fly back to -. So we called - - and they told us that Citi had canceled and refunded those - airline tickets from - to -. Therefore, we had no choice but to purchase - new tickets for total of $1200.00. When we came back home, we called Citi 's customer service ( - ) numerous times, and every time, they tried to deny any wrongdoing. They claimed that it was - - who made the mistake. We called - - several times, and they told us that Citi requested cancellation of the - tickets and the refund. They showed us the online record of the ticket refund ( however, the refund has never shown on my credit account ). In my last call to Citi 's customer service, they firmly told me that they have done nothing wrong and they will not honor my request to refund my original ticket purchasing cost ( $580.00 ) and will not pay the extra cost occurred for our flights from - to -, which is $670.00. During my calls to Citi and - -, it is clear to me that Citi did request disputes on all - tickets but only successfully reversed - of the - disputes. Therefore, it is 100 % of their mistake, and they should be responsible for all the consequences. However, Citi continues to deny any wrong doing and would not refund my original ticket purchasing cost ( $580.00 ) nor pay the extra cost ( $670.00 ) incurred with our new flights from - to -.