Citibank Credit card department,
In error a payment was sent by online banking to Citibank Diamond Preferred Credit card with a balance of $0.00. Company processed the payment despite - balance. Upon identifying the error company was contacted to request funds be returned. Company refused to return funds in time period less than 6 weeks. Numerous calls to customer services with no method to escalate complaints within their system
Citibank customer in Ohio
Mar 30, 2017
* Source: CFPB Complaint Database
Citibank response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File Complaint| Website | http://online.citibank.com/ |
| Phone | 800-870-1073 |
| Address | 701 E 60th St N Sioux Falls ND 57104 |
| Citibank | |
| Citibank |
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