Citibank Credit Card Complaint

Transaction issue

Citibank Credit card department,

Transaction issue New York

I made a purchase on - - on - and the total payment $90.00 consists 1 ) $82.00 from citibank MCARD -, 2 ) - - $7.00. This is a purchase but the transaction was categorized as " Cash Advance '' and I was charged $10.00 cash advance fee and $1.00 interest. I contacted Citibank may times and Citibank said - sent wrong transaction category. I contacted - many times and - said they sent correct transaction category. They asked me to talk to the other party but do not take action to correct the issue.

Citibank customer in New York
Jul 12, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints1/20123/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/20169/201611/20161/20173/201702.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankTransaction issue51.0%36.0%4.8%4.8%2.9%0.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTransaction issue0.1%5.4%3.9%3.8%0.7%26.8%58.9%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

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