Citibank Credit Card Complaint

Citibank Credit card department,

Transaction issue Maryland

I was charged $170.00 in a foreign country by a travel agency under false pretenses. I immediately contacted Citi to dispute the charge/report the fraud. Citi opened an investigation and asked for supporting details/documentation, which I provided. Citi then closed the investigation in the merchants favor without providing clear details as to why the merchant was protected instead of me the customer. This credit card advertises fraud protection and $0.00 liability in events of fraud, but in this case, I have not been protected.