Review and analysis of over 106 complaints against Navient Solutions, Inc.
Navient Solutions, Inc. consumers have reported over 106 official complaints related to Trouble with how payments are handled. Out of the 106 consumer complaints against Navient Solutions, Inc., 19% were disputed by the consumer (i.e. the consumer was not happy with how Navient Solutions, Inc. responded to their complaint) and 100% were processed in a timely manner. 4% of consumer complaints against Navient Solutions, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 17, 2016 - My credit report has an entry of my being delinquent on my student loans when I have proof of payment. I am currently unemployed and have been turned down for a job because of the credit issue. I am unable to find employment until this is resolved.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 14, 2016 - Payments have been recently misapplied. Whole payment amount is being applied toward interest only & I am not on any type of workout plan. Everytime I call Navient 's customer service they advise its because of the interest accrued.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 11, 2016 - I made a payment for $10000.00 against my private student loans with Navient ( originally - ). My goal was to make a dent in the principle and continue to make the minimum payment to help reduce the amount of interest I was being charged. However, once I made the payment, my bill was being sent to me with a monthly payment of $0.00. I contacted the servicer and was told that even though I made a $10000.00 payment directly toward the principle, they were going to treat it as if I paid my loan ahead and bill me $0.00 for years until the $10000.00 had been utilized. I saw this as a t... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 11, 2016 - -/-/- Back in - I was recruited by the - - - - - ( - - - ( - ) ) with misleading graduate job placement information, as well as promoting the - degree program that did n't offer the end result as advertised, which tied me into - different types of loans ( private, Federal and Dept. of Ed. ) all with - -, now Navient. I was never given a choice of other lenders when working with their recruiters and naively enrolled in a program that increased their tuition every year, used outdated software in classes, outside online tutorial website to prov... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 11, 2016 - I had a 60 day past due status reported to the credit agencies by Navient, but my - statement and - statement both show no amount past due. My account also has a " 3rd Delinquency Notice '' on - -, but there is no first or second notice. Additionally, since the claim is that I was 60 days past due on my - payment, the fact that it was reported in - makes no sense - it also should have showed up in my - statement which is less than 60 days. I have called and sent in a complaint via their dispute mechanism, but never received a response or resolution.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 9, 2016 - I have had my Navient student loan for approx 7 yrs. I have had a payment due of average - a month, this has been this amount for years. I received my monthly bill and it was - for -. I called to find out why and was informed that it was actually supposed to be - a month and as of - it would be that amount. I have NOT received any kind of notice of the increase. I spoke to a supervisor who told me the same thing. She was willing to reduce it to - a month. I have always paid my account, in fact I have made extra payments when I can. How can they increase the amount due without... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 5, 2016 - I have several private student loans through Navient for approximately $ -. I have made every attempt to pay them and made several ; repayment agreements that Navient never fulfilled. I would make an agreement and start paying and they would continue to harass me and mis appropriate my payments. This has severely impacted my credit as well as my husbands. They are false reporting information to credit bureaus. I make am payment and then 2 days later i get called, my family gets called, and we are all threatened but meanwhile i already made my payment. The payments I do make are specific to ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 1, 2016 - I had a loan with - - which is now Navient. I admit the loan is in a collection status but I have been paying on for a couple of years now. The collection loan was being handled by allied interstate. I was in an interest free program paying $ - month. -/-/-, - - stopped deducting the payments out of my bank account without notifying me. I realized last week that the payments were no longer being deducted and I called them. The gentleman I spoke to advised me that because I was set up on this interest free program for a year, once the year was up, the payments stopped. I ask... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 1, 2016 - In -/-/- I went back to school to get my - degree from the University -. I took out $35000.00 in astudent loan from - - and $5000.00 as a Stafford loan. I started paying the loan back in -/-/- after I graduated. Over the last 16 years I have never missed a payment - made at least the required payment each month - Often more that the required payment. For the first 8-10 years the payments went to - - then the loan was transferred to - and three years ago it was transferred to Navient. After 16 years of paying an average of $ -/month on a loan at 8.25 % I ha... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 1, 2016 - I am trying to pay down my private student loans as quickly as possible. I take advantage of auto pay and set a higher amount to be deducted than what 's due each month so I can apply the extra payments toward the principal balance. However, after I set these amounts, - -/Navient continues to lower the monthly amount automatically deducted, without any notification. Every few months I have to call and make a request that the original amounts of my auto pay be reset. After many months of this pattern ( I have detailed notes going back to -/-/- ), it is clear to me that Navient is red... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled October 27, 2016 - Because I am set up in this reduced interest rate program with Navient, what happened is, as they have been taking payments out of my account and applying it, but I do n't know exactly how its being dispersed to all my loans, and because I 'm set up with auto-pay, I have never had any control over it. I just pay my monthly amount and they are supposed to apply it to my loan amounts accordingly. The website does n't have any detailed situation information and I have never gotten a document. All I know is that I owe - a month and they automatically deduct it from my bank account and apply it ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled October 26, 2016 - Navient re-amortizes my loan every quarter so they can keep making money from interest. When my loan started, it had payments around $100.00 per month. I have been making separate individual extra payments and as a result my auto-debits got down to about $30.00 a month. This should be illegal as they recalculate the payment based on amount and time remaining on the loan for the purpose to keep my loan alive as long as possible to make as much money from interest as they can.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled October 24, 2016 - On - -, after receiving numerous harassing calls from Navient, I visited their website, Navient.com to check on a recent payment in the amount of $140.00. This payment was in response to I noticed that there was no payment in the amount of $140.00 instead there was a payment in the amount of $270.00. I immediately called them and spoke with their representative, -. She transferred me to -. Her response was as follows : " The $140.00 was split between account ending in - ; $130.00 and account ending in - ; $4.00. The balance of the $270.00 was to help keep your a... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled July 7, 2016 - On my credit report I have - marks that say I was over 120 days late. This is incorrect. The dates were -/-/- -/-/- and -/-/-/-/-/-. These are my children - and - 's private student loans that I co-signed. At the time neither I or my children could pay the $2800.00 per month that they insisted we pay. After 3 months of negotiations with Navient we were given an income repayment plan for one year. During those 3 months we paid $100.00 to each loan every month, which is what we could afford. Navient posted on mine and my children 's credit report that the payment... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled July 7, 2016 - My loans were placed into deferment without my approval or knowledge. I logged into my loan servicing site, Navient, to make my normal payments for the month of - and discovered that all of my loans both private and federal had been placed into deferment. I never received any communication or request for approval for this to happen. I called Navient to try and resolve the issue, requesting that all of my loans be taken out of deferment and returned to the normal payment schedule I was previously on. My concern was, since the loans were placed into deferment, interest would begin to accrue a... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled July 1, 2016 - My private student loan account has recently gone into collections and I 've been set up on automatic withdrawals with - of $100.00 each month. Recently I 've had double payments withdrawn from my account over the period of three months. I called and it took several weeks to get this issue resolved and I did receive a refund of $200.00 but now the issue has happened again. I spoke with - at Navient Customer Advocate who helped to resolve the issue and assured that the double payment was a glitch and would n't happened again. Well it happened again this morning and I really need this ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled June 30, 2016 - I have several private student loans with Navient/-. I and my mother have taken steps to arrange payment arrangements several times, but we are constantly being told that our payments were not applied and that the accounts are always past due or nearing default. Speaking with representatives proves to be fruitless and little action is taken to remedy the situation. Information from - phone call is given and then a new representative will follow-up with incomplete information or information that does not match which was previously discussed.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled June 12, 2016 - For the last 9 years I 've had numerous issues with my student loans, many I 've already voiced to CFPB, this is just another issue in a long line of problems. For the past two years I 've been on a " payment plan '' the deal was I pay for 3 months on time with automatically withdrawn payments and they send me a copy of my new updated contract, also after 3 months my interest is supposed to have gone down to 0.01 % because they 've already at this point charged me so much interest my loan is well over double the original amount. Well it 's been two years almost and nothing. I was kicked off th... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled June 7, 2016 - So I am told I owe - a month in interest. Last month I paid $600.00 I made zero progress to pay down. The payments I sent in take 2 even 3 weeks commonly to be processed. Every Friday I get paid and every Friday I put a money order out. They will not take debit online or on the phone and I will not give my banking routing numbers out online with them then having rights to put holds and auto billing in place. I send out money orders with other bills and every other bill clears in a few days, 3 weeks later Navient has still not yet processed the payment. Allowing the interest to build and b... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled June 6, 2016 - I am the co-signer of my Son 's student loan from Navient. My son applied for and was granted a reduced rate payment plan. However, Navient was still reporting past due payments. I contracted Navient and spoke to their agent - - where he discovered that the accounts were still reflecting the old rate not the reduced rate. I spent an hour on the phone with him as he corrected the accounts and got them up to date and paid in full. He said everything was corrected and no monies or further action was required on my part. Going forward Navient reported to all - credit bureaus that the -... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled June 6, 2016 - I am on automatic payment and every month my student loan is getting withdrawn by NAVIENT ( P.O. - - -, PA -, Tell : - automatically. I keep getting letters of Payment Reminder stating this : the payment for the Navient student loan referenced above is at list 10 days past do. I am getting sick of receiving this EVERY month about my student loan! When I called and talk to the Navient customer ; service he was rude and they keep telling me OH we will fix that, BUT letters of harassments never STOP and I am SICK of it?!... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled June 1, 2016 - My stepson used my ss # to obtain - different loans. He lives in -, I 'm in -. He originally asked me if I would Co-sign for a $1400.00 Loan and had my ss #. Then I found out it was for a $4000.00 loan. He asked me again for my ss # for a second loan and I refused. He used it anyway and now is not repaying. This happened around 7 years ago. I filled out a fraud report and filed a police report and told the loan person I would follow through. They investigated and refused to take me off the loan. I never signed anything. I think he did this loan over the internet, but not sure. The... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled May 31, 2016 - I am the co-signer for my son 's - private student loans, and I am the primary signer for - Federal loan l, all - loans with Navient. I paid off - of the private loans and the - Federal loan. The Navient website for the paid off loans reflect a paid-off date of - -, 2016. Due to a delay getting the checks to the correct address within Navient, regular monthly payments occurred which in turn, caused the amounts paid to be greater than the outstanding balance. Consequently, there are now credit balances on the - loans I paid off. So I called Navient to inquire about how a... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled May 20, 2016 - Navient on two separate occasions has capitalized my interest unnecessarily, by randomly redisclosing my loan terms, which causes the interest to capitalize. They are now charging interest on a higher balance, which is increasing the amount that I am paying back. No one at Navient is able to assist me when I called about the second instance which occurred in -/-/2016. The amount of interest was almost $1500.00. They redisclosed my loans by reducing the term by 1 month, which makes no senseThey have also refused to lower my variable interest rate which now stands at 11 % and wont put me bac... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled May 19, 2016 - On - - I called Navient to get my - - payment drafted out of my account on - - because that is when I got paid. On - - they tried to draft my account and left me with a $32.00 Non-sufficient Funds fee. I called them and let them know what happen and one of the reps name - said that she can either refund the money or skip -/-/- 's payment. I chose to skip -/-/- 's payment. So, on - - $50.00 came out for the - - payment which was fine. So, on - - I received a letter from Navient stating that a payment for the $50.00 would come out -... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled May 17, 2016 - In - 2015 I contacted Navient to set up a reduced Payment plan for my monthly payments. The representative at the time was setting it up for 6 months to bring the account current and then the next 6 months to be paid on time. I had started receiving phone calls in - informing me that I am $ - passed due. I informed that I had a payment plan set up and should n't be passed due. After they investigated they told me that the representative back in - did n't calculate the payments correctly. I had asked for them to correct it to show it not passed due, due to the fact that they had mes... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled May 13, 2016 - I am currently an -. I make less than - a year. At some point, probably 2-3 years ago, my rates went up and I could n't afford the repayment monthly. I was paying around $410.00 every month for my student loans. One month prior, on - -, 2016, Navient sent me a letter stating I would have a 252 % increase in my current student loan payments beginning on - -, 2016. A 252 % increase is exorbitant and ridiculous on a - salary. They refused to work with me and want to go after my parents. The agent was very rude and pushy and basically told me my parents ' financials need to ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled May 13, 2016 - According to my credit report, the private student loans held by Navient have been closed and charged off but when logging into the Navient account, they still show up and they are reporting payments. If Navient has sold these loans to - of Ohio, then when I log into my Navient account, it should show that they have been paid off not a balance. We are paying a down payment of $1000.00 and payments of $250.00 to - of Ohio which are then being sent to Navient. According to the - credit report, these loans have been charged off as bad debt on - -, 2016 but in my Navient accoun... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled May 9, 2016 - After my bankruptcy this loan was was the only one I could not bring back to a current status and I 've been working with a third party agency via - -/Navient making payments each month. I 've been in an arrangement for over 2 yrs making on time payments. I received a call today threatening to take me to court for this loan. The caller would not mail me anything and informed me if I would n't work with him by phone they 'd just do what they have to do. I explained to him I have a payment book that this is set up with monthly auto debits and I am on my job and I did n't have the informati... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled May 9, 2016 - Hello, I made an agreement with Navient where I would make monthly payments of $250.00 a month. I was told by Navient that my interest would be reduced to .001 % and no interest would be accrued on the account as long as I make my monthly payments on time. I have made my payments on time since - 2015. I have bank statements and confirmations from Navient as proof. However, Navient is reporting to the Credit Bureaus that my account is delinquent and that I have not made any payments. This is not fair as I have worked very hard to uphold my part of the new payment terms.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled May 8, 2016 - I have refinanced my Navient private student loan. The loan was paid/refinanced at the beginning of - 2016. There was an overpayment in the amount of $1600.00 which is to be refunded to -, the company through which the loan was refinanced. Navient has been contacted numerous times by - and myself requesting they return the overpaid funds. They still have not returned to funds to which they are NOT entitled to. This money must be refunded to - in order for them to make corrections to the balance on the refinanced loan. There is a limited amount of time for this money to be returne... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled May 7, 2016 - I took out a private student loan in - with - -. The loan was sold to Navient in -/-/-. My interest rate is 12 %. I have been consistently overcharge every month and some moth - percent of my payment is applied to the loan. My original loan balance was $10000.00 in -/-/-. My balance as of today is $8600.00. Navient can not explain how my monthly interest, principal and fee are being applied. Some months there is absolutely no money is being applied to the principal at all. I am trying to refinance the loan with them and they will not do so. I have good credit so I wil... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled May 6, 2016 - I feel - - ( Navient ) used deceptive practices while financing my degree. There was - debt counseling as I applied for my first loan - the first day of my move in, I was pulled out of line at school and brought to the financial aid office and asked how I would pay for school ( 2003 ). Just turning -, I asked them what do I do - the advisor instructed me to sit me down in a cubicle and dialed - - for me. Within a short time period, I had been approved for $ -, after never holding a loan in my life. This became the norm each year which lead to $ - in private student loan... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled May 5, 2016 - Hello, I 've been paying on my Navient private student loan since my graduation in 2010. I have had repeated instance of Navient mishandling my payments, resulting in late fees. I am also currently being charged over 10 % interest rates on - loans which equal up to $28000.00. They have given no option to lower these interest rates, and when I call to handle billing issues, it takes hours on the phone to get the issue resolved, only to become an issue during the following months ' billing cycle. We need real help with private student loan scams from Navient. They are allowed to mistreat ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled May 4, 2016 - I was recently laid off from my job and attempted to see if I could get my student loans from Navient temporarily suspended until I could find work again so that I could continue making payments. Navient told me my only option was to put the loans on forbearance for 3 months and they would have to charge me $150.00 for this service ( completely unacceptable to take advantage of someone this vulnerable! ). I have also attempted to lower my monthly payments of $500.00 with them and come to finally find out that I 'm only on a 5 year term repayment plan ( which I was never informed about ; no... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled May 4, 2016 - - loans I consigned with - - ( nephew ). I have set up repayments for - loans Loan Numbers- - - - ; - - - - ; and - - - -. I have the payments at twice the minimum amount due to pay loans off asap. Bill pay is set up to be received on due date, on - 2016, I recieved a letter stating loans are past due. I called -Navient to see where the problem occurred I spoke with a disinterested employee who told me my payment was late. I escalated to a supervisor who seemed to be equally disinterested in understanding the issue and simply said he woul... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled May 4, 2016 - I make monthly payments on my student loans. The payments are made out of my mother 's account by auto debit each month. The payments come out of the account each month between the - and - of each month. I have never missed a payment yet the servicer Navient did not apply my -/-/- payment. I 've called the servicer Navient several times, talked to various customer service representatives, provided the bank records they requested to show we made the payment, and yet the servicer Navient has not applied the -/-/- payment and has failed to even follow-up with me to explain what ha... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled May 3, 2016 - I am having issues with my loan servicer " Navient '' according to the federal student loan site I should be able to do the following. " Can I pay more than my required monthly payment? You can make payments before they are due or pay more than the amount due each month. Paying a little extra each month can reduce the interest you pay and reduce your total cost of your loan over time. If you want to ensure that your loan is paid off faster, tell your loan servicer that the extra you pay is not intended to be put toward future payments. However, Navient will not allow me to apply additional ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled May 3, 2016 - I have - loan accounts with Navient. I understand that these are private loans and they can do whatever they want to my interest rate ( though I swear I signed up originally for a fixed rate loan, but ca n't find my paperwork ), but I signed up for auto payment in order to receive a .25 percent rate reduction. Within one or two months, the rate went up to void that reduction. This was frustrating, but what can I do. They hold all the cards and talk in circles when you try to get information. Now, I have extra funds that I would like to apply to the principal of my loan, to try and reduce ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled May 2, 2016 - I received a letter in the mail a couple of weeks ago stating that my student loan payment was being reduced because of a government ruling. It dropped a few dollars. Then I received another letter in a non-descript junk mail looking envelope. I opened it and it stated that my payment had dropped because they were reseting my loan to the maximum term under federal guidelines..My monthly payment would go down but the overall cost of my loan would increase. I immediately called them to correct the situation. Had I not opened the letter by chance I would not have known, and the provider would ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled May 2, 2016 - I received a settlement letter in - 2015 for $2200.00. I have made all the payments and Navient sent my account to a collection agency for the full balance even though I made all settlement payments. I paid off the settlement early and have attached copies of the money order receipts. The last I heard from Navient was on - -, when they told me that my payment had been applied to a different account, that they had fixed it, and that I would be receiving a settlement in full letter shortly. Instead, I received a collection letter for - - for the full balance with no mention of... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled May 1, 2016 - I began repaying loans to -/Navient -/-/2009. When the payment was too much for my beginning salary, the only option that was provided to me was an interest only payment for two years. I accepted a -/mo interest only payment. Two years later I contacted because my loan payment returned to the original rate which nearly doubled my payment. Again, I was told that interest only payments were the only option, now for three years. After 5 years of paying - in interest only payments, believing it was the only option, I am told by a Navient representative that I could have modified the ter... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled April 29, 2016 - I sent Navient special instructions ( through their website email service ) on how I want my payments applied to my student loans. The response I got not only did n't confirm the usage of the instructions I provided but also told me the only way to have those instructions applied is to send in a check with instructions every month. Does Navient have to apply my special instructions regardless of the fact that they were communicated via email? And why do I need to recommunicate them every month - and why is it somehow not applicable to my autodebited payment? ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled April 22, 2016 - I have a set of - Private student loans that had defaulted due to my inability to make payments on them. In 2015, I was finally able to reconcile the loans by making a lump sum payment to the loan holder 's collection subsidiary, Navient Recovery as well as arrive at a monthly, automated payment arrangement. I have been making on time, automated payments to the agency for seven months now. I pulled my credit report and much to my surprise and dismay, they continue to report that my loans are in a state of Charge-off and are not reporting that any payments are being made to make good on the ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled April 21, 2016 - - - ( now Navient ) misallocated payments between the loans in a Billing Group. I request that the payments be properly reapplied. At the time of the error, Private Loan - had a principal balance of $31000.00 with an interest rate of 3 % and Private Loan - had a principal balance of $27000.00 at 2 % interest. Despite repeated requests to move these private loans out of the same Billing Group, at the time that this allocation error occurred, - - had denied my requests. They repeatedly denied these requests to separate the loans from a Billing Group until - -. I... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled April 18, 2016 - I was on the verge of defaulting on a student loan through - - when I was finally able to make a reasonable payment plan. My loan was transfered to Navient which is apparently a sister of - -. The verbal terms of the agreement were - $ a month with a .01 % interest rate as the original interest rate on the loan was 8.5 % and 10 %. I have been paying down the loan for 2 years as of - - and the loan balance has not decreased. I contacted them in - - to ask why my balance had not decreased at all and they informed me that it was a computer glitch that did n't make all o... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled April 18, 2016 - I 'm contacting you all again because I get the best and quick responses after doing so but here 's the conclusion to my last complaint. You are eligible for a reduced payment with Navient Recovery of $50.00 a month. After the third qualifying payment, your interest rate would be reduced to 0.001 percent for the remainder of the repayment of your loan, as long as your payments are made in a timely matter each month. You are welcome to call Navient Recovery directly at - to enroll in this program. Now during the confusion of the last situation I was told I could be re-entered back into ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled April 15, 2016 - Dear Sir/Madam : I 've just read an article about problems with the lender Navient. I 've been paying a student loan for many years now and I 'm based in - and working for the - -. I usually call Navient from abroad to make payments and at least twice a year for the past two years my loan payments have been misposted ( Instead of making a payment against the federal loan and a payment against the private loan, the payment is being posted to only the federal loan ). Since I 'm in - I do n't get phone calls about late payments, until my aunt contacts me here saying that Navient has b... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled April 14, 2016 - For the past year, Navient, who purchased my - - - from - -, has been applying my entire loan payment, or very high percentages of my payments to interest only. For the past year, I have either paid my loan early, or on time. Most recently, there was an over payment on the account. Navient told me I owed $120.00 for the month. I instead paid $290.00 and Navient applied $43.00 to my principal and $240.00 to interest. There have been no late payments on the account, so there is no reason why they are taking this much toward the interest payment. I have called several times... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled April 12, 2016 - I was on a payment plan that was dependent on me making my monthly payments on time. If I missed even - payment, my payment plan would no longer be valid and I would have to pay about 5 times as much per month, which obviously I can not afford. I was set up on automatic payments so that I would never miss a payment. However, every -4 months, my auto payment suddenly would n't go through and I would contact the lender Immediatly and they would tell me since I was late on my payment, my plan was no longer valid, and as a result they tacked on so many penalty fees. I would then beg and plea... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled April 9, 2016 - I used to have an account with - -. Now I am filing my taxes, I find out that my loan is owned by some company called Navient. Nobody from - - ever told me my lender was changing and nobody from Navient has ever contacted me. I had a fixed payment amount with - - before this change. It was approximately $150.00 per month. I 've been sending $170.00 each month to make sure I am paying the balance down. When I check on Navient 's website, it says i 'm past due because i 've been paying less than the minimum payment ... for many months. I do n't know how the funds are gettin... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled April 6, 2016 - My original payment was set at $50.00 around -/-/-. I called to get my limit raised to $190.00 since I can afford more to autopay each month. Each month only $0.00 comes out. I 've called since this first happened in -/-/- and Navient said the next payment should be $190.00, but that has yet to happen. I 've ended up paying more interest than I would have if I my autopay could actually take the correct about of money out. ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled April 6, 2016 - I paid for - school with loans as there were no grants or scholarships available. My school told me when I got the loan that I had to go through Sallie Mae. This turned out to not be true. After graduating, I consolidated my - debt with the grad school loans under Sallie Mae. This was where things get shady. I had a loan still in deferment. I made sure to consolidated and lock in the ultra-low interest rate, and was told by Sallie Mae that when the second loan came out of deferment, it would automatically be added on. This was in, I believe, 2006. Several months later, my loan was still... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled April 6, 2016 - I am in the - - - - - program. -/-/- I paid - dollars to my -/Navient private student loans. Prior to making the payment I asked the customer service agent 2 questions : 1 ) Will this be applied to my principal? 2 ) will this pay my account forward -2 years? The agent advised me " yes '' - would be true. Subsequently, over the past 2 months I have been charged a monthly bill. Last month I called Navient and spoke to a customer service agent who advised me that there was an error in their system and that this would be corrected by -/-/- and My acco... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled April 6, 2016 - I had my $490.00 payment on auto withdrawal from my account every month on the -. Unfortunately, this setup only lasts for one year increments for some reason. I called Navient last month to tell them to keep my payments on the - of every month because that worked for me. I just happened to check my bank account this morning and saw the payment came out on the - instead. It 's my understanding that it 's illegal to withdraw an unauthorized debit from an account. I called Navient and they said they would n't have done that and will be reviewing the tapes and get back to me. I know fo... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled April 3, 2016 - In - -, I fractured my acetabulum. Since then, I 've had - - that the last - in - - resulted in a total - -. Since my -, I have tried to get help with - -/Navient to help alleviate the - of my student loans since I have been unable to work consistently since - -. For the first year, - -/Navient has provided me with the only option to do a forbearance, but that is only beneficial for temporary circumstances. This has been an ongoing, - problem. I 've applied for - which has been denied and I have also filled out documents to try to get a ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled April 2, 2016 - I have been consistently paying Navient, private loan, for over 5 years. Originally, they were collecting my extra monthly payment and using it for future payments. My balance would should - every month due to over paying. 2 years ago, I found out about this dirty practice and had them change extra payments to go towards principle loan. These past 3 months, it seems they changed my payment method back to extra payments being pushed to future interest or pay, showing a - monthly pay balance. After paying off $ - on a specific loan, I repeatedly told a Navient rep 2 months ago, I want ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled March 29, 2016 - Back in 2004, I took a tour of the California - - ( now - - - ) in - - and fell in love with the idea of the program that they were " selling '' me. Great set of - a prestigious school alumni ... - of my many future counselors told me that I would have to take a loan via - - and that I qualified for some Federal Loans. That being said, my private loan rates were at 18.1 % but all I cared about was going to school. The school it self was located in - called the -. I decided to live off campus as you could n't sleep in the dorms at night due to bum fights. ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled March 29, 2016 - My student loan was transferred from - - to Navient as of - -. I 've experienced many frustrating situations with this company. The latest, my program I had with - - finished in - -. I received a letter in the mail indicating I could contact Navient to look into programs to reduce my payment to keep it affordable. I contacted - and spoke to - -. His extension was - -. He obtained my financial information and requested to speak to my co-signers. My co signers came in contact with him and provided their information. When I asked what my new payment would be... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled March 29, 2016 - - paid off our federal student loan than we were told we owe a loan to a private company Navient, we have tried to make arrangements to make payments but were told they would only accept the full amount yet they keep posting on our credit that every month were late with payment, damaging our credit is this legal for them to do this if not could you please look into this ... |