Navient Solutions, Inc. Student Loan Complaint

Navient Solutions, Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Pennsylvania

I am having issues with my loan servicer " Navient '' according to the federal student loan site I should be able to do the following. " Can I pay more than my required monthly payment? You can make payments before they are due or pay more than the amount due each month. Paying a little extra each month can reduce the interest you pay and reduce your total cost of your loan over time. If you want to ensure that your loan is paid off faster, tell your loan servicer that the extra you pay is not intended to be put toward future payments. However, Navient will not allow me to apply additional moneys paid each month to principle. For example my - statement has a monthly payment of - due -/-/16 which - should be interest the balance - principle. I made a payment on -/-/16 20 days early. My account was credited as follows - interest - principle i have contacted and tried to work with this servicer to be able to pay additional principle. In addition to this issue they recently lowered my payment from - to - this only severs to make the loan longer there by earning more interest.