Navient Solutions, Inc. Student Loan Complaint

Navient Solutions, Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Georgia

On - - I called Navient to get my - - payment drafted out of my account on - - because that is when I got paid. On - - they tried to draft my account and left me with a $32.00 Non-sufficient Funds fee. I called them and let them know what happen and one of the reps name - said that she can either refund the money or skip -/-/- 's payment. I chose to skip -/-/- 's payment. So, on - - $50.00 came out for the - - payment which was fine. So, on - - I received a letter from Navient stating that a payment for the $50.00 would come out - -. I called Navient again and explained to them that I am now receiving a letter stating that in -/-/- a payment would be coming out - - instead of - -. They said everything is OK on their end, and that my payments will come out on - -. All of a sudden Sunday Morning - - I look into my account and see that my account was overdrawn the $32.00 Non-sufficient Funds fee again. They tried to take another $50.00 dollars


drafted my account for - 's Payment after I was told by - that they were skipping -/-/- payment. I email him the same day : -- and gave him my bank statement showing proof what I Navient did. And also, when I was explaining to them what happened from the beginning, - act like there was nothing in the notes from when I spoke with - from the beginning. No one looked at the notes to see what was going on. He just went back in forth with me about what he did not see. So, I emailed him Monday and called him back Monday to see if he received my email. I was told by a rep that he would call me back with in an hour on Monday, - the -. - never returned my email or call. It is now Thursday and - has not interacted with via email or phone. THE ATTACHMENTS THAT YOU SEE ON PRODUCT INFORMATION ARE SHOWING WHEN THE TOOK ON THE - - PAYMENT - - AND THEN THEY TURNED BACK AROUND AND TRIED TO TAKE OUT ANOTHER PAYMENT ON -/-/--THE ( - CHECK ) SHOWS THAT NAVIENT TAKES THE $50.00 OUT EACH MONTH. THE WEIRD PART ABOUT IT THAT IF YOU LOOK AT MY NAVIENT ACCOUNT IT SHOWS THAT THEY TOOK OUT A PAYMENT ON - - BUT I DID'NT PAY ANYTHING - -, WHEN THEY TOOK A PAYMENT OUT - - THAT PAID - -. THEY BILLING SYSTEM IS FISHY TO ME, AND SOMEONE NEEDS TO DO AN INVESTIGATION NAVIENT. THEY ARE BEING SUED OR HAVE BEEN SUED AND HAVE MULTIPLE COMPLAINTS FROM THESE PEOPLE. I HAVE ATTACHED THE COMPLAINTS FROM OTHER CONSUMERS AND A SNAP SHOT OF WHEN I PAID THEM AND HOW IT SHOWS THAT I PAID THE - -. I PAID THEM - - FOR - -, BUT NO PAYMENT CAME OUT FOR - -.