Navient Solutions, Inc. Student Loan Complaint

Navient Solutions, Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Nebraska

- - ( now Navient ) misallocated payments between the loans in a Billing Group. I request that the payments be properly reapplied. At the time of the error, Private Loan - had a principal balance of $31000.00 with an interest rate of 3 % and Private Loan - had a principal balance of $27000.00 at 2 % interest. Despite repeated requests to move these private loans out of the same Billing Group, at the time that this allocation error occurred, - - had denied my requests. They repeatedly denied these requests to separate the loans from a Billing Group until - -. In the attached documentation, you 'll see that a $10.00 payment made on -/-/- and a $12.00 payment made on -/-/- were - allocated towards - loan only : the Private Loan -, which has the lower interest rate and the lower principal balance within the Billing Group at the time. Payments made on -/-/-, -/-/- and -/-/- seem to be properly allocated between - loans within the same Billing Group.