Navient Solutions, Inc. Student Loan Complaint

Navient Solutions, Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Maryland

In - -, I fractured my acetabulum. Since then, I 've had - - that the last - in - - resulted in a total - -. Since my -, I have tried to get help with - -/Navient to help alleviate the - of my student loans since I have been unable to work consistently since - -. For the first year, - -/Navient has provided me with the only option to do a forbearance, but that is only beneficial for temporary circumstances. This has been an ongoing, - problem. I 've applied for - which has been denied and I have also filled out documents to try to get a lower repayment option which has also been denied. With these denials, I receive letters stating that I have been denied, but when trying to contact the individual who signed these letters, I never receive a call back or a return e-mail. It seems like once they sent out the denial letter to me, they cut all ties with me. I have received no help with my repaying my student loan by - -/Navient and I 'm still unable to pay back these loans as I 'm recovering from a -. I 'd like to know what to do because I do n't want my credit to be affected, but this has been a problem and I feel that - -/Navient should be able to help me with my loans.