Review and analysis of 141 consumer complaints against JPMorgan Chase
Out of the 141 consumer complaints against JPMorgan Chase Money Transfers, 30% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase responded to their complaint) and 99% were processed in a timely manner. 14% of consumer complaints against JPMorgan Chase resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
Need help with JPMorgan Chase Money Transfers? Visit our Help Center
JPMorgan Chase billing disputes January 2, 2016 - I request to block merchant to charge from my account in - 2015, My credit was closed in - 2015. But merchant still can charge me from my closing account for past two month. Chase told me that I need keeping watching my account for future charge. My account was closed already. ... |
JPMorgan Chase apr or interest rate January 2, 2016 - I have a Chase Bank " Slate '' credit card. The interest rate used to be somewhere around 16 % ( perhaps lower - I do n't remember ). I have had this card for several years. Two years ago, I was late with 2 payments. Chase bank immediately jacked up my interest rate to 22 %. I have made my payments all on time since then and my credit score is now -. But Chase refuses to lower my interest rate to something more reasonable, telling me that 22 % is the lowest 'available ' rate and that 's all I 'm going to get. Women ca n't pay those kinds of rates - we do n't make that kind of money! And I '... |
JPMorgan Chase credit determination January 2, 2016 - I applied for an Amazon credit card about 5 months ago and Chase approved that -, but denied my application for a Chase Slate credit card saying I applied for too many credit cards within the last 24 months. So I tried to get a Slate card within this new year of 2016 and the denied me again and now my credit score will have a big ding on it and I have good credit. ( or did ). I would think this new year would be not involved in the past 24 months and I feel it is very unfair for Chase to include my new application in it! Does the fact you have good credit not mean anything to Chase Bank!!??... |
JPMorgan Chase making/receiving payments, sending money December 31, 2015 - I had made a deposit into my account with Jp Morgan Chase Bank and a third party that had my account number and routing number went into my account without my permission and withdrew money. Not only did they withdraw money but it was for more than what I had between both savings and checking. The morning I get an email from the bank letting me know that my acct was withdrawn I called my bank and to find out why and they said that there had been - separate attempts to withdraw money from my acct from this party and that - had been approved even though it was fro more money than I had in a... |
JPMorgan Chase advertising and marketing December 31, 2015 - I went in to - to view hotels for the night -. The prices were a bit on the high side, but I saw an advertisement for a Chase Co-branded card that advertised a statement credit of $50.00. The advertisement showed the price of the room I was interested in booking, the statement credit, then showed the price of the hotel room with the statement credit applied. This made more sense to my budget, when coupled with the promise of triple rewards points, and the price of the hotel going toward $1000.00 in spend needed to get me to the - free hotel rooms ( which I could use toward my upco... |
JPMorgan Chase balance transfer December 31, 2015 - The complaint is about Chase Slate Visa credit card. Opened the card based on the Chase advertising for a 0 % Balance transfer for - billing cycles. I called the credit card customer service and requested a transfer to my personal checking account. I was told that the transfer not allowed to checking accounts despite no restrictions were listed in the customer agreement and the customer service supervisor could not point to anything in the Chase credit card disclosure that states that. I want other consumers be aware of a false advertisement. ... |
JPMorgan Chase account opening, closing, or management December 31, 2015 - I work for a commercial cleaning company. Part of my job is to deposit checks into the companies business account and write checks to pay some of the employees. I was added to the companies business account as a signer so I can do my job. One day I go to make a deposit into the account and the teller at Chase Bank tells me that the account is restricted. I then ask to speak to one of the business banker to see what 's going on. The business banker did nothing at all to help. All she said was call the - number on the back of the card. Just poor customer service. I called the number to see wh... |
December 30, 2015 - I had - chase credit cards that I paid on time for years and then I had a - incident that caused me to lose my income for 21 months and then only received a fraction of my pay from an insurance policy due to my - leaving me totally -. I was unable to pay chase per our agreement and the account became charged off. I received a letter and a - from chase in 2014 saying my account was written off and I paid taxes on the amount owed per the -. Chase also reduced its tax liability by counting my account as a bad debt and saved paying Corp income tax on the amount I owed them. My pr... |
JPMorgan Chase problems caused by my funds being low December 30, 2015 - I incurred overdraft fees amounting to $300.00 for - online purchases totaling $370.00. The result was an overdraft of $690.00. The overdraft fee is 82 % of the total overdraft! I contacted the bank to ask whether the charges could be reversed and they said 'no ' because they had reversed - charges already and I was at the limit for " courtesy reversal. '' I admit that I should not have overdrawn the account. However, considering that the average purchase amount was for - charges was $27.00, it seems to me that the bank is gouging their customers. Instead of not permitting the... |
JPMorgan Chase billing disputes December 30, 2015 - I used my Chase - - card to purchase a dumpster rental for my roof replacement. I called and spoke to the dumpster company ( - ) and asked what size would accommodate. They told me the - yard, I asked if there were any additional charges, they said no. Then after they picked up the rental ( 2 days later ) I was told I have an overage charge, which I said I should n't since I called and the rep told me the size was adequate. I then disputed, chase said they could n't help me after - calls telling - the same thing over and over again. I asked her if she even understood what I w... |
JPMorgan Chase advertising and marketing December 30, 2015 - Chase card advertised sign up bonus of flyer miles/points. I qualified and the online account shows the rewards as 'earned '. My airline flyer account and airline customer service say the points have not been credited. I have been desperately calling/emailing both Chase and the airline to resolve this issue for more than a month to no effect. ... |
JPMorgan Chase transaction issue December 29, 2015 - In 2014 I was contacted by a company named - and offered the opportunity to make money online with their - online business. I paid them $4600.00 for one years - program and - affiliate pages. I only received - pages and a virtual - download that disappeared from my computer. When I noticed that my - was missing I contacted the company was told that they were relocating out of the country but would still honor their contract. Needless to say, they did not honor their contract. The services were not provided. I was ripped off. ... |
JPMorgan Chase problems caused by my funds being low December 29, 2015 - Chase Bank altered their overdraft protection policies, resulting in a $34.00 overdraft fee to my checking account. Rather than move the money from my savings account to cover the $6.00 overage ( as per their past policy ), Chase Bank in under 24 hours added a $34.00 overdraft fee to my checking account. Upon going into the local Chase Bank branch to report what I believed to be a mistake, I was informed that this was their current policy. And, although Chase removed the fee, the banker informed me that he would not remove a similar fee again. ... |
JPMorgan Chase problems caused by my funds being low December 29, 2015 - JP Morgan Chase is refusing to credit back $49.00 in fees for $21.00 in total charges. In total from - -, 2015 to - -, 2015 JP Morgan Chase and Companies Charged my $150.00 in NSF Fees. Since - of the transactions were for $6.00 and another was for $12.00 this would seem excessive to charge me $68.00. In addition they also charged a $15.00 extended overdraft fee. This would be an interest rate of over $ 200 % for less than a week. JP Morgan Chase and Companies policies is that during a year they will only extend courtesy refunds to a certain amount - although they ... |
JPMorgan Chase deposits and withdrawals December 29, 2015 - - time is stressful especially on a fixed income. I answered an advertisement to become -, along with many other ad 's at that time. However, when I arrived home, I had a Priority mail parcel. it and there were instructions on how to evaluate a few stores, - or - -, - - and - -. I have all the instructions, and correspondence. Anyway, there was a Cashier 's Check included with the instructions, so the next day I took it to my bank, because it needed to clear. Meanwhile - -, sign up supervisor had emailed me asking if I had completed my first assignment. I exp... |
JPMorgan Chase deposits and withdrawals December 29, 2015 - While we were vacationing in -, FL last week ( -/-/--/-/2015 ), some crook went into a Chase branch located at - - - -, -, FL - and EMPTIED out our checking account. Someone posing as my husband withdrew $4300.00 from our account leaving us with less than $130.00!!!!!! We have many bills coming due -/-/- including our mortgage and homeowners associated dues, with others to follow including life insurance, car payment, etc. We went to the branch and filed the complaint. Chase says we now have to wait 30 business days and will not give us a provisional credi... |
JPMorgan Chase using a debit or atm card December 28, 2015 - I have yet to received chip-enabled debit cards for any of my bank accounts. The banks that I deal with for my business and personal accounts - - - - - are postponing the issuing of chip enabled debit cards for customer accounts. The banks have chosen, for their own protection, to replace credit cards with chip enabled technology, but are in no hurry to do so for debit cards. This places bank customers at higher risk and exposes customers, like myself, to loss of funds for what can be a considerable period of time if there is unauthorized use ( because of the way that the banks drag out ... |
JPMorgan Chase transaction issue December 28, 2015 - I initiated several disputes on my chase card and after sending over very detailed explanations as to the cause for my dispute. Chase somehow turned this into to a quality of service issue and denied my claim. I do not believe Chase even read my complaint as it was not a quality concern it was an issue of the services not being provided. I did not receive what I paid for PERIOD. These - companies have scammed me out of a lot of money for doing nothing. Chase informed me that they reached out to the merchants and they did not honor my request. Of course they would n't honor my request they a... |
JPMorgan Chase closing/cancelling account December 28, 2015 - On - -, 2015, I received a letter from Chase Bank indicating that they were closing my line of credit because they no longer offer the product. They indicated that there was no cost to me and that I could pursue other credit products that the bank offered. I have had the line of credit with Chase for about 10 years. I was never late and was in full compliance under the loan agreement. Chase indicates that there is no cost to me ; however, that is an incorrect statement. There are actually at least ( 2 ) costs to me : ( 1 ) closing the account could negatively impact my - score since... |
JPMorgan Chase making/receiving payments, sending money December 28, 2015 - Our insurance company issued a check for collision repairs to our vehicle. The check was written in my husbands name & our finance companies name since the amount was over $5000.00. This check was not signed by mys husband and the finance company cashed the check anyway. ... |
JPMorgan Chase credit determination December 27, 2015 - For the second time now, I have been denied a Chase Freedom credit union. I have excellent credit and no delinquencies. There is no valid reason for Chase to continue denying me a Chase Freedom card. I complained to the corporate office, and the excuse they 're using this time is that I have opened too many credit cards in the past 24 months. I then asked them what is the time frame for them to stop claiming I 've opened too many credit cards, and then they changed their story completely. They then claimed that my income is too low, which makes no sense whatsoever, as again, I have excellent c... |
December 27, 2015 - Chase offers fee based Credit Card product in partnership with BritishAirways. The rewards program as part of the product is quite misleading to consumers and to certain extent fraudulent in my opinion. The product charges $95.00 annually and used to provide 1.25 times reward for every $1.00 spent. Chase changed the terms of the rewards arbitrarily without any change to the fee structure charged annually. It now offer - reward point to every $1.00 spent which is similar to many other cards which are fee free. Also the card provide free companion ticket if one spends $ - in calendar... |
JPMorgan Chase using a debit or atm card December 26, 2015 - someone pretending to be my daughter filed a claim with chase bank that they were missing money and so chase made a deposit not once but several times to her account. The perpetrator withdrew the money from her account by using an ATM card as well as using a withdrawal slip inside of a branch. Chase is holding me responsible since its a high school account and has transferred my money to offset the negative balance in my daughter 's account. I have called numerous times and so did my daughter to let chase know that we did not make these withdrawals or claims that money was missing. All we want... |
JPMorgan Chase deposits and withdrawals December 26, 2015 - -/-/2015, I placed a stamped addressed envelope in my mailbox to mail a - check to our lawn maintenance person. The check was made out in his name. Somewhere, either out of my mailbox or in transit to his address the check was stolen and was altered to read made payable to my lawn man and " another name '' in the amount of -. The check was forged on the back with his name and the thief 's name and cashed ( presented at - ) and the money was taken out of my account. I immediately notified Chase bank and filed an Affidavit of Unauthorized Endorsement or Altered Item with Chase, filed ... |
JPMorgan Chase problems caused by my funds being low December 25, 2015 - Chase Bank checking charged me - separate $34.00 NSF fees for minor consumer purchases ( e.g. $5.00 - charge turned into $5.00 + $34.00, etc ). I had a gap in funds for about 24-48 hours, and transferred in to cover the " insufficient funds '' within - hours for all of these. The bank rejected my request for NSF refunds and used some complicated bank accounting schedules to dispute my request. My request is a refund on all - $34.00 fees since I had transferred funds into the account promptly to cover minor consumer purchases. ... |
JPMorgan Chase account opening, closing, or management December 25, 2015 - ( -/-/2015 ) I opened a Chase account with the promotion of $300.00 for premier checking and $200.00 for premier savings accounts. After receiving poor customer service and addressing concerns with the branch manager ( - - - - - - -, - - - -, - -, - ), I continued to receive poor customer service. Since this branch is most convenient for me, I decided to terminate my relationship Chase. On closing my checking account first on -/-/2015, the relationship banker ( - - - - ) overdrew my account and reversed the promotion without i... |
JPMorgan Chase deposits and withdrawals December 24, 2015 - I believe Chase bank is in violation of the legal tender act by failing to exchange legal U.S. tender for smaller denominations of legal U.S. tender without having an account with them. On -/-/2015, at approximately noon, I went to a Chase bank branch located at - - - - -, - -, NV -. I was attempting to exchange a $20.00 bill for - roll of quarters. As I would not provide account information I was denied the exchange. The vice-president/branch manager - - told me this was Chase 's policy recently instituted. If that is true, this means that people without... |
JPMorgan Chase problems caused by my funds being low December 24, 2015 - Bank appear to be posting pending transactions in the account of customers in a sequence that will incur a late fee for the bank. Maliciously sequencing the pending transactions. It might be a bank practice to increase bank profit. More customers might be suffering the same malicious practice. Within a few hours from the pay check being posted at Chase, the account became negative and the $34.00 late fee was posted. It has happened in the past, time and sequencing of posting the fees started to intrigue me. ... |
JPMorgan Chase deposits and withdrawals December 24, 2015 - On - - 2015, JP Morgan Bank deducted without authorization from my personal checking account $300.00 listed as an ACH payment to - -. I have never authorized any ACH payments from my account. I have never used the Debit card to make a debit purchase in the years I have had the account with Chase Bank. On - -, 2015, another $500.00 was deducted from my account without authorization as a new ACH payment. On - -, 2015, while depositing checks, I ran a statement of my last - transactions from the ATM and received a print out. I went into the branch and alerted the ba... |
JPMorgan Chase customer service / customer relations December 24, 2015 - CHASE CARD MADE - HARD INQUIRES ON MY CREDIT REPORT THAT I DIDNT CONSENT I HAVE NEVER TRYED TO GET ANYTHING FROM CHASE CARD ... |
JPMorgan Chase advertising and marketing December 23, 2015 - I received a mailer from Chase notifying me that I was invited to receive a Chase credit card ; the language on the mailer said " complete your certificate '', " mail your invitation '', " request your card today ''. Nowhere on the mailer did the words " apply '' or " application '' appear, so I was led to believe that the card was mine, and all I had to do was request it. When I did so, Chase checked my credit report and denied me the card! Chase went out of their way to hide that this was, in the end, a credit card application, rather than some kind of automatic, pre-approved offer. **This... |
JPMorgan Chase making/receiving payments, sending money December 23, 2015 - The children of - and - - - took advantage of our - month intro special in - and then signed their children up to continue with regular classes starting in -. We billed them - tuition and their children attended classes the entire month of -. We billed them - tuition as well and within a week of that happening - - contacted us saying that they never signed their children up to take classes and wanted to quit. We informed him that we need 30 days written notice to stop billing and that there was a $150.00 per child early termination fee as stated in the con... |
JPMorgan Chase delinquent account December 23, 2015 - Hello, This item is in question to chase Credit Card Services. My account number : -. This account is not past due, - was charged off. It still shows late and PAST DUE on my credit report. The account number is The amount past due in question is $1100.00. I have verified that if an item is charged off it can not show currently past due or late. I have repeatedly disputed this item with no correction. Chase has refused to correct how this is reporting. ... |
JPMorgan Chase deposits and withdrawals December 23, 2015 - Chase waited - days to dishonor an item I deposited. When I called the Bank to complain I was given the royal run around and was given inaccurate information about the reason for the dishonor. My account has been debited for the amount of the deposit after - days. Each time I asked for greater explanation the story changed. ... |
JPMorgan Chase using a debit or atm card December 23, 2015 - I deposited/ $2800.00 cash at Chase - branch ( - - -, - , NY - ) ATM machine on -/-/2015 at around - - -. After I put in all my money bills in, the monitor showed that I deposited too many bills at one time, so the machine first spitted out my money back. When I about to go grab my cash back, the machine sucked all my money back in then the whole machine froze and not responding nor printed out any receipt. First, I waited in front of the ATM machine to see if it will return my money back. After waiting for about 10 min, I went into the bank and call for help. C... |
JPMorgan Chase credit card protection / debt protection December 22, 2015 - After months of a derogatory account appearing on my credit report, I finally got to the right department of Chase bank that handles this matter. I was notified that this was a Chase - account which I never had. I notified them that I was a victim of identity theft and that this account is unfamiliar to me. As they were unable to locate the account, I requested them to remove it immediately from my credit report. They then found the account ( miraculously ) and told me that there was - charge from an " Aives of maine. '' I explained to the manager that I never had this account or a trans... |
JPMorgan Chase billing disputes December 22, 2015 - I called Chase Credit Card company on -/-/2015 that I wanted to stop any further charges from -. I told them that I had originally authorized - to use my credit card but now do not want any further charges from them placed on my account because I was paying them by other means. I was told a " stop pay block '' was placed and no further charges will accrue. The next billing cycle I had another $100.00 charge from - and I called Chase Credit Card company on -/-/2015, repeating what I told the last representative, to advise them of this unauthorized charge that I was paying by othe... |
December 22, 2015 - I have been involved in an ongoing disagreement with the Amazon credit card firm - Chase Bank USA NA regarding their credit card rules and a disputed late fee charge which is now compounding. I owe no other monies to said firm ; only the late fees and penalties are in question. I just got off the phone with their representative, - -. She told me nothing would be done to explain, correct or ameliorate the situation and " have a nice rest of your day ''. She told me that I was properly informed regarding the cancellation of said card and that according to the recording of the event I was ... |
December 22, 2015 - I am objecting in general to the forced arbitration clause in all my credit card contracts. I would like CFPB to prohibit such clauses in all financial contracts. I support - - in its opposition to this practice. ... |
JPMorgan Chase billing statement December 22, 2015 - I was working to pay off a Chase credit card. When I finally got the balanced payed down to -, I received another bill for additional money that I apparently owed as well. I called up the Chase customer service line, paid that additional money off and was assured that was the last bill I would have to pay them and that my account was officially at - balance and closed. - months later, I received another bill for more interest that I apparently build up from a zero balance that I then owed again. I do not understand how I can be told I owe nothing more to a bank, only to get another bi... |
JPMorgan Chase credit determination December 22, 2015 - On Friday, - -, 2015, I submitted a credit application for - credit cards, including the Chase - Preferred card and the Chase - card. I am a long standing customer of Chase Bank and have a previous lending relationship with the company. Upon submission of my applications, Chase Bank declined the Chase - card, but approved the Chase - - - Card. Subsequently, I called the Chase Lending Services phone line and was informed that Chase Bank employs a policy whereby Chase does not approve consumers who have opened - or more credit cards within the past 24 months. Howeve... |
JPMorgan Chase deposits and withdrawals December 21, 2015 - I accidentally left a check made out to myself inside of a rental car. Reported it promptly to Chase, and even though it was made out to myself, and had a forged endorsement, Chase and the depositing bank allowed it to be cashed by the scammer. Chase closed the investigation, within a week, BEFORE processing my affidavit or even attempting to investigate, due to " Lack of Care '' on my end because I left the check somewhere. The police department assigned a Detective who is actively looking for a suspect, and wants to prosecute, yet Chase just dismissed the claim, even though it clearly is a... |
December 21, 2015 - Chase credit card services is not properly processing my mailed payments. I have sent my payments off twice this year and have been assessed late fees. ... |
December 21, 2015 - Years ago, I got a credit card with my then fianc. In -, we split up. I called Chase and asked what I had to do to be removed from the card. I was told that I had to fill out some paperwork and have the primary ( my ex ) sign that I can be removed. This was done and sent in. In -, I got a job that did a credit check. They came back that I had a Chase card in collections. I never received anything from Chase via mail or by phone. So again I called Chase and asked them what I had to do. They told me to send in some more information, which I did. Again, I did not receive anything. Recently,... |
JPMorgan Chase deposits and withdrawals December 20, 2015 - I deposited - state checks from my - retirement fund, in person at chase on saturday - - 2015 at -. Both the checks were over - k but both are state or local government issued checks. I was planning on using some of this money to buy - presents for my kids. The teller casually told me after i asked that it would be 2 days to clear ok no prob. But i look on reciept and it says - -. I have a credit uniom i can take them to that would make them available sooner. From what i read of cc federal reserve regulations this is a violation. Because i deposited a local governmen... |
December 20, 2015 - Chase contacted me to apply for a credit card and promised that if I spent $3000.00 within 3 months that I would receive - - miles as a bonus. Several months after I had fulfilled that spending requirement, they sent me a postcard that said I did not qualify for the promotion and would n't receive the promised points. ... |
JPMorgan Chase deposits and withdrawals December 20, 2015 - I have once again fallen victim to corporate greed in this country. As a college student I feel very vulnerable to banking institutions tactics to create overdraft fees among many low income citizens. The impact of such irresponsible behavior by this institutions spreads in every aspect of my daily life in the most pervasive manner. I struggle to meet ends meet and being in a university, as it is widely known does not come cheap. Every dollar counts and I intend to make every hard earned dollar go towards my education. Not to make banks richer nor become a source of unjustifiable profit. I hav... |
JPMorgan Chase deposits and withdrawals December 19, 2015 - I opened chase savings/checking accounts on or about - 2015 after banking with - - - for more than a decade without any problems what so ever. After only a few months with chase, my checking account was hacked and several unauthorized transactions were honored by chase bank, despite the fact that I had alerted them that my card had been stolen days prior to any transactions, they elected to process them. When I opened the account I was told that the account was protected from any and all fraud and unauthorized transactions, however after reporting that my card had been stolen, I re... |
JPMorgan Chase identity theft / fraud / embezzlement December 19, 2015 - My chase saphire card has been compromised and there is delay in receiving the card when I inquired about them they put me through secuirty team after a wait of 60 mins and spoke to a security team manager named - ''. I complained to him that his previous agent did n't handle the call well and I was wondering about the new card but he does n't seems to be caring about my complaint and did n't offer any good will gesture. My card arrived next day and I could n't activate the card when I called them again they put to the security team again after 30 mins wait time. Unfortunately I again need ... |
JPMorgan Chase deposits and withdrawals December 18, 2015 - I bank with Chase bank. I deposited a check, Chase claimed the check came back NSF, therefore did not credit me the funds and charged me a return check fee. The check was given to me by a family member so I validated whether this was accurate or not, upon speaking to my family member I was told she was sure the funds were there before the check was written and were still there at this point. I told her to call her bank, she did and informed me her bank said they never received the check. I called Chase and the agent kept claiming that per their records the check was NSF and returned, it is wor... |