JPMorgan Chase Bank Account Or Service Complaint

JPMorgan Chase Bank account or service department,

Checking account Account opening, closing, or management California

( -/-/2015 ) I opened a Chase account with the promotion of $300.00 for premier checking and $200.00 for premier savings accounts. After receiving poor customer service and addressing concerns with the branch manager ( - - - - - - -, - - - -, - -, - ), I continued to receive poor customer service. Since this branch is most convenient for me, I decided to terminate my relationship Chase. On closing my checking account first on -/-/2015, the relationship banker ( - - - - ) overdrew my account and reversed the promotion without informing me. I found out when I received notification through my cell phone application that my account was overdrawn and saw that the $300.00 promotion was also reversed. I had to transfer funds from my savings account to prevent it from being overdrawn. She then informed me that there was a disclosure that I had signed that the account had to be opened for 6 months. After I notified her I was not aware of


After weeks of calling her, she told me she was not able to get coupon reversal removed ( -/-/2015 ). I questioned her about the 6 months policy and she told me it was written on the coupon. She also told me that since I 'm closing my accounts, she already informed everyone in the office my situation and that I could talk the branch manager about getting the coupon reversal removed. I informed her that I want to speak to someone who is his supervisor because he is the reason I am terminating my relationship with Chase. - told me that their regional bank manager quit two weeks ago and that there is no one else I can talk to. I called the Chase corporate office and spoke to - from the Escalation department and spent over 40 minutes with her to explain my situation. She told me a - - - - will return my call in two business days to address my concerns. I asked - for a contact number for - - and she informed me I had to call the - corporate number. I have not heard from - -. I reviewed my documents that I was given for my accounts. The relationship banker ( - - - ) returned the coupon he had used opening of the account. It is no where in the disclosure documents that I had to keep this account open for a minimum of 6 months to secure this bonus or on the coupon itself. All the coupon said was that $300.00 for signing up for direct deposit for savings and $200.00 for depositing $15000.00 for 90 days. I was never disclosed of this 6 months policy upon opening of the account or closing of the account. I have no proof of documentation of acknowledging this policy and nor were they able to provide proof that they " may '' have informed me at any point. Please see my attached documents.