Review and analysis of over 939 complaints against Citibank
Citibank consumers have reported over 939 official complaints related to Identity theft / Fraud / Embezzlement. Out of the 939 consumer complaints against Citibank, 15% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 99% were processed in a timely manner. 34% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.
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Citibank Credit card identity theft / fraud / embezzlement April 10, 2017 - Citi Best Buy keeps letting fraud happen on my account. They keep balances on the old card numbers when they reissue the new card numbers. I have outstanding transactions that need to be credited- - from - on -/-/- and on -/-/-, a transaction from Best Buy that was n't supposed to be. I have called numerous times, even to the Executive Offices but they wo n't do anything.... |
Citibank Credit card identity theft / fraud / embezzlement April 8, 2017 - Todays date:-/-/- To whom it may concern : -, - SOC SEC # - DOB -/-/- CURRENT ADDRESS - - -, -, FL - - Your company have violated FCRA 615 ( f ) ( 15 U.S.C. 1681m ( f ) ) ( f ) Prohibition on sale or transfer of debt caused by identity theft You have not responded to my request to provide me with an investigation report. I need this resolve, under the Fair Credit Reporting Act, these disputed items may not appear on my credit report if they can not be supported by any evidence ( 1 ) In general No person ( company ) shall sell, transfer for consideration, o... |
Citibank Credit card identity theft / fraud / embezzlement April 1, 2017 - On -/-/2017, I opened a credit card with Citi Cards. On -, I received both a text and email saying I should have received the card by now and to please activate it. On the -, I called the customer service number stating I had never received the card. The customer service representative told me that it apparently had been returned because the apartment number was incomplete. We confirmed my address and he assured me that I would receive it within 7-10 days. On -, still not having received my card, I called the customer service number again because now I 'm thinking I 'm a victim of i... |
Citibank Credit card identity theft / fraud / embezzlement March 31, 2017 - On -/-/2016 I was notified by - and my fico of a change on my - credit report. I see that The home depot and a charge credit account in the amount of - with a balance of -. I called Home Depot to inform them that this account wasnt mines and to remove my name. I was told by their customer service rep name - that Home Depot was not allow to remove me from this account ending in # -. They also could tell me who use my information.... |
Citibank Credit card identity theft / fraud / embezzlement March 22, 2017 - I currently verify the - - app to monitor changes in my score. Last week, I noticed there was a new account which I did not sign up for ( Sears/CBNA ). Since the amount charged was not major ( $330.00 ), I waited to take action because I was working and also, my Uncle has been hospitalized since -/-/2017 ( today is -/-/2017 ) so I did n't have the time to investigate what to do in order to report this. Today, I finally had the time to report the situation so I logged in to - - to look up the lender that opened the fraudulent account but noticed that, once again, there... |
Citibank Credit card identity theft / fraud / embezzlement March 20, 2017 - I have a Citi visa best buy card that has been tampered with and charges were made on my account that are not mine. The only charge on my card is from -/-/- from - for -. Citi still has my account with a balance of the following below : Last Reported -/-/- Creditor Name CBNA Account Type Credit Card Account Status Open Opened Date -/-/- Closed Date - Limit $2000.00 Term - Monthly Payment $65.00 Responsibility Individual Balance $1300.00 Highest Balance $2200.00 Payment Status Current Worst Payment Status Current Date of Last Payment -/-/- Amount Past Due $ -... |
Citibank Credit card identity theft / fraud / embezzlement March 18, 2017 - I signed a contract lowering my - Citibank Mastercard to a lower interest rate. Subsequently, I can not get Citibank to credit my account for a clear fraud issue. They are calling my account a " hardship account '' and will not take information on disputed transactions. Six documented phone calls, some lasting one hour and up to eight transfers, I learned the request must be in writing. Multiple written requests over the past few months have yielded a credit on - fraudulent tranaction of $59.00. There are a total of - transactions to same fraudulent vendor that I have asked them to ... |
Citibank Credit card identity theft / fraud / embezzlement March 17, 2017 - I had - fraudulent transactions occur on my Citi credit card totaling to almost $900.00 so I called and informed them. The transactions occurred on -/-/- and the -, I called and reported them on -. - of the fraudulent transactions were handled by the - however I still have the - most expensive still on my account today, -/-/- -. I have called four times all together now, each time I was told that things were still being handled until today. Today when I called, I was told the - transactions that were still on my account have actually never been reported alth... |
Citibank Credit card identity theft / fraud / embezzlement March 15, 2017 - I have an account with citibank. I had financial difficulties any could not make my monthly payments on the account and my account was over the limit. Citibank closed the account and continually reports over-limit and late payments to the major credit bureaus. I am not disputing that I owe citibank nor am I trying to not pay them. I have been paying what I can and recently set up an autopay payment of $64.00 to be debited 2x 's a month in the amount of $32.00. On -/-/- I received an email saying my autopay was coming up and the amount was not $32.00 is was $780.00! I did n't set u... |
Citibank Credit card identity theft / fraud / embezzlement March 15, 2017 - Sears is reporting that I have a $5300.00 collection account owed to their company. I have never had a Sears account in my name. I have contacted Sears and even submitted an FTC fraud affidavit almost two months ago, but I have not heard back from them. Meanwhile, this erroneous account still reports on my credit report.... |
Citibank Credit card identity theft / fraud / embezzlement March 7, 2017 - I was recently viewing my credit report through experion credit report- and after looking at my credit report I did notice there were late payments on one of the cards. I thought that was odd because I do not have any debt on my credit all my debt is paid off. Doing some more investigation from - I did find out I did have a negative balance of $2500.00 of which I was not responsible for which is a result of identity theft. The Citi card was opened on -/-/- and the card was closed due to charge offs. So someone did use my social security number, possibly my name with a different addre... |
Citibank Credit card identity theft / fraud / embezzlement March 7, 2017 - I went into a merchant 's store and ordered an advertised pair of name brand prescription eyeglasses. My credit card was charged on that day. The merchant fraudulently delivered generic ( not name brand ) eyeglasses which I returned. The merchant reordered the eyeglasses but the second pair that he delivered was not made to the prescription that I ordered. I returned the glasses together with a letter requesting a refund. Both the merchant and the credit card company refused to refund my money. I have sworn statements from - eyewitnesses who observed the merchant personally accept the retur... |
Citibank Credit card identity theft / fraud / embezzlement February 18, 2017 - Citi Bank claims I have debt to pay and refuses to accept my claim on fraud on the account. I had a - dollar credit limt and I some how owe - dollars.... |
Citibank Credit card identity theft / fraud / embezzlement February 16, 2017 - My husband died from - almost two years ago. He dealt with everything financial during our 40 plus years marriage. After his death I discovered he opened some accounts in my name. Once such account was a CitiBank Credit card. I diligently disputed all fraudulent accounts under the FCRA with the credit bureaus and filed multiple complaints with the CFPB. Thankfully all the matters were resolved. The CitiBank card in question was removed from my - credit report on -/-/2015. For some unknown reason, Citibank just assigned the same card to - - to collect, who has been attempting ... |
Citibank Credit card identity theft / fraud / embezzlement February 12, 2017 - In -, a thief opened a fraudulent MACYS/DSNB account ( - ) in my name. I identified the issue on -/-/-, by running a credit check on myself and noticing a credit inquiry from MACYS/-, and then calling Macy 's directly to confirm an account was opened. Upon speaking to a representative in Macy 's fraud department, I notified them the account was opened fraudulently. The representative indicated that the account would be marked as fraud. A Police Report with the - Police ( - ) was filed, in addition to an FTC Identify Theft Report ( - ). On -/-/-, Macys sent me a le... |
Citibank Credit card identity theft / fraud / embezzlement February 7, 2017 - - years ago, My Credit Score was dropped from - to -. I run my credit report via - and -. I found out there were $290.00 charged on my macy 's account. I called macys many times and still ca n't get the issue resolved. They have n't even provide me the credit card statement. I have requested for it many times. All they were saying I have $290.00 due on my card and I have to pay for it. I have been keep telling them I have n't use my macys card almost - years. Everytime I call them, They said they are doing their investigation. I also file a complain via macy 's fraud depa... |
Citibank Credit card identity theft / fraud / embezzlement January 27, 2017 - I am very concerned about a late payment that is still showing on my credit report fro my CITI card which I opened around -/-/-. In - or - this card was fraudulently used at a gas station without my knowledge. I have not used this card before nor had I incurred any sort of balance that required my attention. I was very shocked and confused when I tried to lease a car and was told I had a recent late of 30 days showing on my credit report for -/-/-. This was fraud and I called Citi and was assured by them that this was not my fault and the late that are showing on all three of m... |
Citibank Credit card identity theft / fraud / embezzlement January 27, 2017 - This person, - - -, is using my address to apply for - - Credit Card and Costco Anywhere Visa Card by City. It 's the fourth time that is happening.... |
Citibank Credit card identity theft / fraud / embezzlement January 26, 2017 - On -/-/- I look in to my credit report with - I the - report to find - inquiries ( -/-/- and -/-/- ) into my credit buy : - - -, sd - - I did not give them permission to do a hard inquiries into my credit.... |
Citibank Credit card identity theft / fraud / embezzlement January 23, 2017 - - ACCOUNT NUMBERs : - -/-/- ATTENTION TO DISPUTE DEPARTMENT : Dear Sir or Madam : I am a victim of identity theft. An identity thief used my personal information without my permission to open an account several account in my name this debt is not mine. I have enclosed proof of my identity and a copy of my Identity Theft Report. In accordance with the Fair Debt Collection Practices Act, I am asking you to stop collection proceedings against me and stop communicating with me about this debt, except as the Fair Credit Reporting Act allows. I also ask that you - or any company as... |
Citibank Credit card identity theft / fraud / embezzlement January 18, 2017 - Citibank issued me a credit card that I did n't request and I have never had a banking relationship with Citibank or Citigroup. They said they purchased my information from -. I have only had a credit card with - through Costco. I have not been a Costco member since -/-/2015 at which time my association with - ended.... |
Citibank Credit card identity theft / fraud / embezzlement January 17, 2017 - I had a credit card with Citi Bank which I decided to close ( because frankly they - ). Six months later after account closure and no activity a charge appeared on the closed credit card. Long story short, since it was a " subscription based '' merchant, Citi allowed the charges even though the account was closed and the billing address did n't match to merchants charges ( mind blown ). I expected Citi to credit my account and apologize for allowing the charge to go through. INSTEAD after spending hours speaking with multiple representatives and Managers and being forced to fill out and su... |
Citibank Credit card identity theft / fraud / embezzlement January 15, 2017 - Citicards is giving me the runaround in crediting me for a transaction that it has already identified to be fraudulent. On -/-/2016 Citicards called me to report a suspicious transaction on my account resulting in termination of the card and issuance of a new card. Since then I have called Citicards to have removed a transaction from - that I never mad. I have spoke to over - representatives each time they misrepresent that it is not a problem and not to worry and that the transaction will be taken off in 3 to 4 business days.... |
Citibank Credit card identity theft / fraud / embezzlement January 15, 2017 - I alerted my credit card company -/-/2017 that there was a fraudulent charge on my CITI credit card. I was told I would not be held responsible for the amount of $3800.00 plus the processing fees totaling over $100.00. I had a paperless account but was sent balance transfer checks to my mailbox - often twice a month. One of these checks was stolen from my mailbox and used with a forged signature for the amount of -. I was told an affidavit would be sent by mail to my mailbox within the next few days along with a new card/with new account number. The card came by FEDE-. The affidavit n... |
Citibank Credit card identity theft / fraud / embezzlement January 12, 2017 - I had a Macy 's credit card with a $300.00 limit and zero balance. In - of 2016 Macy 's let someone call and report card lost or stolen and sent them a new card to an address in Florida. Next the credit limit was raised to $2200.00 and immediately the card was used in -, - -, and macys.com. In - 2016 on a trip to - - - I tried to use the card and it was declined. Upon my return home I received a phone call from Macy 's asking for payment on the card. I informed Macy 's that I had not reported my card lost or stolen and I did not live in Florida. I filed a police rep... |
Citibank Credit card identity theft / fraud / embezzlement January 10, 2017 - I live in NY. I received an e-receipt on -/-/16 that my Macy 's card was used for a purchase made in - -, -. I had the Macy 's card in my possession. As per Macy 's someone came in with my name on a Florida driver 's license and used the last - digits of my SS # to make a purchase. I filed fraud paper work with Macy 's and also a police report with the - - police. Still waiting for Macy 's to complete investigation. Also asked for info as to what they have discovered and they can not tell me. Recently I have fraudulent charges made with my debit card from someone in -... |
Citibank Credit card identity theft / fraud / embezzlement January 2, 2017 - Citi bank makes it very difficult to sign in to access credit card online information and pay your bill. On the credit card it states the website is citi.com. When you go to citi.com there is no link to current credit card accounts.... |
Citibank Credit card identity theft / fraud / embezzlement December 29, 2016 - A year ago, on -/-/2015 a fraudulent purchase was made online at Bestbuy.com, using my Best Buy card issued through Citibank, to purchase a PS4. It was n't until my bill in - that I noticed the fraudulent charge and called Citibank for the first time. The customer service rep that I spoke to said they would send it to the fraud department and they would get back to me with their findings. A couple months later, I received a letter from the fraud department stating they had found through their investigation that I was responsible for the charges. Knowing that there must have been a mistake... |
Citibank Credit card identity theft / fraud / embezzlement December 25, 2016 - My account ending in - had fraud on it and I filed this complaint last time and a person from the bank names - got back, but she never did anything about it and she dropped contact. I tried calling and reaching her numerous times and even sent the information to her that she requested but she just disappeared.... |
Citibank Credit card identity theft / fraud / embezzlement December 19, 2016 - In -/-/-, I received a bill from Macy 's for over $700.00. I reported that I had not made these charges. Macy 's closed the account, informed me they would investigate the fraud, and issued me a new credit card. Within - weeks, additional fraudulent charges were made to this new card, in excess of $1000.00. I reported this as fraud to Macy 's and told them to eliminate my information from their databases and NOT SEND ME any additional cards. Macy 's promised to investigate both incidents of fraud. I sent as you will see from the attached documents everything they requested, reporte... |
Citibank Credit card identity theft / fraud / embezzlement December 19, 2016 - THIS IS A COMPLAINT AGAINST CREDIT CARDS OF THE CITI BANK. I AM A CITI GOLD CLIENT, I HAD WITH ALL THE PRODUCTS IN WHICH THE CREDIT IS THERE, CITI PRESTIGE, CITI THANK YOU, CITI COSTCO, CITI HOMEDEPOT AND CITI BEST BUY. My MI was stolen. They opened my wallet at an - mall in -, and they took my purse, credit cards and other belongings. I MAKE THE REPORT TO THE POLICE AND AFTER CALLING THE BANK, BECAUSE THE THIEVES TAKE CONTROLS PAYED MY CREDIT ACCOUNTS AND THEY DELIVERED THE MONEY AND LEFT ME WITH AN IMPAGABLE DEBT, BUT YOU KNOW THAT THE REACTION OF THE BANK IS CLOSING ME THE ALL ACCOUNT... |
Citibank Credit card identity theft / fraud / embezzlement December 19, 2016 - Citibank put through an unauthorized charge on my account six months after I have dealings with a merchant on another matter. They have refused to provide any documentation regarding authorization of the charge. Meaning, they say they have no documentation and tney say the merchant has no documention, and they neither they nor the merchant are required to provide any documentation. The only documentation they have is documented correspondence from me and phone calls that they charge was fraudulent and not authorized and not paid for six months. They do n't know who decided to pay them but they... |
Citibank Credit card identity theft / fraud / embezzlement December 15, 2016 - We got home from a trip we found a small box from Macy 's at our door containing a - deodorant for about $29.00. We called the next day to request a return authorization since it was an item I neither used, ordered, or wanted. After 7 requests and as many phone calls I thought it incredulous no one could or would send me an RA ( return authorization ). No one mentioned, nor did I ever receive a statement showing I owned more. After months of waiting I started receiving daily calls from Bloomingdales / Macys credit asking me to pay my bill of around $200.00. Why not the unresolved $29.0... |
Citibank Credit card identity theft / fraud / embezzlement December 13, 2016 - I ran my free credit report today. It shows credit card, CBNA, with revolving terms, opened - -, 2016. I DID not authorize and suspect attempted ID theft. How do I get rid of this and prevent this from happening again?... |
Citibank Credit card identity theft / fraud / embezzlement December 12, 2016 - In trying to activate a new citibank mastercard, I was told that my account was put on hold because the telephone number I cited did not match their records. I was put in a position where I was neither able to activate the account nor cancel the account because security access ( which I was being denied ) is required for both. I know that I gave my correct phone number when enrolling because citibank gave me a call soon after I applied in order to verify the validity of the application. The number they have on file for my account is pulled from public record and is incorrect. The customer serv... |
Citibank Credit card identity theft / fraud / embezzlement December 8, 2016 - Our nightmare with the - conversion from - - to Citi began in -. We have an excellent credit rating and intend to keep it that way. In my - statement ( originated from - - and transferred to Citi for payment ), I discovered a fraudulent charge of $4100.00 against my son 's card from - posted on - -, 2016 ( see attached ). My son did not authorize the charge. I did basic internet research and found the following ( screen shots attached ) : The type of business was identified as HealthcareHOSPITALS. A - search turned up - a cruise ship conference booking se... |
Citibank Credit card identity theft / fraud / embezzlement December 8, 2016 - Citi bank initiated redeem my reward money by check - month ago, I still do not get it.I did contact to them - times during that period. Yesterday I received a letter from Citi it written they do not understand what I request it do request me to send a signed letter. They did start it I did not They know what I want and asking, remember they initiated all this.... |
Citibank Credit card identity theft / fraud / embezzlement December 7, 2016 - identity theft/fraud. billed for purchases I did not make by Macys Dept Store. Macys - -. impossible to deal with. The original purchase was reported as occurring on -/-/-. After months of struggle and the help of - and a -/Fraud Claims Lead ( -- - on -/-/-, sent me the email as follows " Dear -, I have sent your claim in for the write off to our bank yesterday. In the meantime, I have sent a clearing letter out to you, resent your credit rating and requested a cease and desist on collection calls. Again, I apologize for any inconvenience this has caused... |
Citibank Credit card identity theft / fraud / embezzlement December 5, 2016 - Citibank is not allowing me to make payments, violating my privacy and harrassing a customer in good standing, claiming they need to verify my identity on my new Diamond Preferred Account. They have locked my account online and all other methods of access. -/-/2016, I applied for a 0 % APR Diamond Preferred Card through Citibank. The card was granted and sent to me. I requested the card for a specific trip that I am currently on. I charged $2400.00 to the card from a mix of - and - vendors. -/-/-, I decided to make a $1400.00 purchase from - a - vendor. The charge was ... |
Citibank Credit card identity theft / fraud / embezzlement December 3, 2016 - Summary : An unauthorized charge for $200.00 posted to my account on -. I immediately disputed the charge via telephone and requested a security close on my account. After investigating, Citi reversed the temporary credit and said I was responsible for the charge. However, the charge copy provided by Citi clearly shows that the charge was not made by me, nor were the goods shipped to my address. Disputed charge details : -/-/2016 $200.00 - Detailed narrative : On or about -, I noticed - pending charges on my Costco Citi Visa account . The charges were for - ( detaile... |
Citibank Credit card identity theft / fraud / embezzlement December 3, 2016 - In the middle of - this year, I received a text from the Citicards Fraud Department. I immediately called that department to investigate what was going on. They informed me that there were some charges on my account that 'they ' suspected were fraudulent charges. When I logged into my account on line I immediately noticed that there were - ( - ) charges that clearly indicated that someone used my credit card to pay New Jersey -. I was told by the dispute department that they closed the account and issued a new card. I was told that when my - -, 2016 statement would reflect th... |
Citibank Credit card identity theft / fraud / embezzlement November 28, 2016 - I have been sending disputes to all - credit bureaus for the past 4 months regarding this issue. Citi has been harassing me and my family regarding an account that is not mine. They are saying that I owe them $3000.00 and they are reporting this on my credit report without my permission. When I sent them the police report and identity theft affidavit they ignored them and sent me none of the information I requested in order to validate this charge. If they do not stop contacting me and do not stop reporting this fraudulent information I will be contacting my attorney and filing a lawsuit ... |
Citibank Credit card identity theft / fraud / embezzlement November 23, 2016 - - - - Multiple unauthorized/fraudulent charges were placed on my Citi Best Buy Visa card ( ending in - ). The largest was for $500.00 at - - # -, reference number -. - - - I received a text message from Citi inquiring about the $500.00 charge from - -. I immediately called customer service and was informed of this as well as - other unauthorized charges ; I indicated that these were unauthorized/fraudulent charges. I was assured at this time that I would not be held responsible for the charges and that my account would be closed and - with a new acco... |
Citibank Credit card identity theft / fraud / embezzlement November 22, 2016 - When Costco transitioned their relationship from - - to CitiBank Visa they automatically took out credit in my name. I had a Visa account elsewhere and did not want the CitiBank card. So before the transition, I informed Costco, but I still got a card in the mail, so I never activated the account and cut up the card. I do not, and have not ever had any relationship or contract with CitiBank. However, many months later, I got an email about a late balance from them. So, I called and found out that Costco had charged my annual member to the the CitiBank Visa card ( which was NEVER activate... |
Citibank Credit card identity theft / fraud / embezzlement November 21, 2016 - CITIBANK STILL OWE ME $200.00 BECAUSE I OVER PAID THEM.I SEE THAT THEY HAVE DELETED SOME OF MY INFORMATION TO SUIT THEIR GREED..I WAS WAITING FOR A REFUND CHECK WHEN INSTEAD I SUDDENLY RECEIVED A CITI BILL FOR - -.I ACTUALLY STILL HAVE CITI STATEMENTS PROVING MY POINT.MY ONLINE CITI ACCOUNT HAS BEEN CHANGED SEVERAL.I HAVE PAPERWORK SHOWING THAT THEY SUBTRACTED INFO AND ADDED CHARGES TO MAKE A POINT THAT I MUST PAY OR I WILL RUIN MY CREDIT IF I DON'T.I AM WRITING YOU TO AVOID THAT FROM HAPPENING.I HAVE ALREADY FOUND THE E-ACT SAME COMPLAINTS ON THE CONSUMER WEBSITES.I HAD NO IDEA THAT C... |
Citibank Credit card identity theft / fraud / embezzlement November 14, 2016 - This is in response to an earlier complaint ( Case number : - ) that is still not fully satisfied. Citibank continues to send my mail to the wrong address, despite several phone calls and the previous official complaint. How many times do I have to try to get them to make this one simple change? Further, Citibank seems to be unwilling to explain to me how a person can activate a stolen credit card without my knowledge or permission, as requested in my previous complaint.... |
Citibank Credit card identity theft / fraud / embezzlement November 5, 2016 - I was text that some one was using my Macys card credit... |
Citibank Credit card identity theft / fraud / embezzlement November 4, 2016 - Citi Credit Card ( Costco Card ) Changed my statement close date with no notification or approval. They then proceed to charge me late and interest fees along with not deducting a $4100.00 payment but instead adding it on top of my new balance, which comes to $7700.00. They provided no explanation for why this happened. This is clear Fraud. Fraudulent charges ex. late fee, interest fee, $4100.00 all ready paid. If I tried to take upwards of $4000.00 i would be arrested. - ( Customer Service Manager ) - was who I spoke with after demanding to speak to a manager and before he trans... |
Citibank Credit card identity theft / fraud / embezzlement November 2, 2016 - In - of 2016, my wife and I notice fraudulent activity on our Macy 's store credit card statement. We notified Macy 's of the activity immediately. They referred the case to the fraud department, determined that the activity was fraudulent, zeroed out the balance and closed the account ... or so I thought. Macy 's opened a new account without my consent. Now months later, the old fraudulent charges showed up on the new account that I did n't know was even open. I 've called Macy 's Customer Service and am on the phone with the fraud department again. The gentlemen has reopened the previous ... |
Citibank Credit card identity theft / fraud / embezzlement November 2, 2016 - I 've recently encountered fraud on my Citi Costco Visa card, and Citi 's representatives have given me mixed and false information about my rights as a consumer. According to Citi 's agents and a manager of the credit card company 's Early Fraud Detection department, I must pay for the amounts that were fraudulently charged to my account while the company investigates the matter. This contradicts every other bank 's practice and even Citi 's own zero liability claims for this card. It 's a deceptive practice and clearly takes advantage of the card member. Citi 's manager over the phone even t... |
Citibank Credit card identity theft / fraud / embezzlement October 31, 2016 - My father ( age - ) had - - take his personal information to open up a Citi credit card on - -, 2015. On - -, 2015 - - made a transfer to my father 's - - - credit card for $3700.00 ( - - had also made - large transfers on the - - - card that were illegal and - - - has refunded those charges ). I have been contacting Citi for several months trying to get this straightened out, only to be transferred to every department and get nowhere. - - had also opened a - and - card- doing the same large transfers, both cards have... |
Citibank Credit card identity theft / fraud / embezzlement October 31, 2016 - On -/-/2016 I was informed by - that CitiBank made a hard inquiry on -/-/2016 to access my credit profile. Unable to receive any detailed information as to the inquiry via several phone conversations with Citibank, i filed a complaint with CFPB. I had not initiated any applications for credit. On -/-/2016, over 60 days later, I receive a letter stating that they are still unable to locate the source of the inquiry that was made. I then supplied them with a copy of the credit file report showing the inquiry in question along with the last four digits of my social. On -/-... |
Citibank Credit card identity theft / fraud / embezzlement October 31, 2016 - Well i checked my credit score and noticed anew - from citicard cbna we have no idea what this is we have not opened any acounts with citicards cbna, please help... |
Citibank Credit card identity theft / fraud / embezzlement October 28, 2016 - Early - 2016 I had a Macy 's Credit Card with a zero balance and a $15000.00 credit limit. Macy 's allowed someone to purchase $14000.00 worth of small leather goods and had them delivered overnight to an address in -. Macy 's allowed someone ( the same person I assume ) to change my name, address, phone number and email address as well and in addition shipped this person a new Macy 's card with a new number. - day after the purchase I received a voicemail from Macy 's credit fraud stating that they thought there had recently been buying activity not normal to my buying patterns a... |
Citibank Credit card identity theft / fraud / embezzlement October 28, 2016 - So I recently had another complaint with CFPB and it looked like it was resolved. Thought everything was fine. Now the Citi CC company is making responsible once again for fraudulent charges. I got my bill in the mail and they are saying that i spent $840.00 which I thought was resolved. They sent me a bill saying that I used my card back on - which I know is a lie. I just recently got this card when it transferred over from - Costco CC. So my complaint is why am I being held responsible for this???? I thought Citi made it clear to me that these were fraudulent charges .... I wish Cost... |
Citibank Credit card identity theft / fraud / embezzlement October 24, 2016 - Hi there, I have been trying to get a fraudulent charge removed from my Citi Card for weeks. The charge was made on -/-/- in the amount of $470.00. I did not notice the charge on my statement until -/-/- Citi did not inform me of the charge, as most other banks do. I was assured that the card would be voided, that I would be sent a new one, and that I would receive a credit on my account while the matter was being investigated. I was told that I would receive a credit within 3-5 business days. I noticed on the weekend that the card was still active ( I was able to use it online ). ... |
Citibank Credit card identity theft / fraud / embezzlement October 24, 2016 - A company called CBNA made hard inquiries to my - credit report on -/-/16 and -/-/2016. I I do n't know who this company is and I certainly did n't give them permission to run my credit. There is no phone number for them on the credit report, just a notation " by mail only. '' The address - - - -, SD - follows. Repeated letters to that address were ignored. I sent one by certified mail, so I know it arrived at that address. I must assume that there is some sort of fraud going on, or I would have received a reply with an explanation. I have no way of knowing if ac... |
Citibank Credit card identity theft / fraud / embezzlement October 22, 2016 - On -/-/16, I received an e-mail indicating a potentially fraudulent charge to my Citi credit card. I called on -/-/16 to tell them the charge was fraudulent. In addition, there was another fraudulent charge. They stated that they would need to close this card and issue a new -. I am traveling and need this card to charge expenses. I asked them to overnight a new card to the hotel I would be staying at and that I needed to charge an airline ticket for work. They put me on hold for 30 minutes to get a Supervisor. If they are this under staffed in the fraud department maybe the CFP... |
Citibank Credit card identity theft / fraud / embezzlement October 20, 2016 - I received a call from citi stating that i had opened a credit card with them and I told them I had not so on - -, 2016 I sent them a letter requesting that they provide me with validation persuant to FDCPA meaning competent evidence bearing my signature showing that I have ( or ever had ) some contractual obligation with them and they did not provide this information. I also explained to them that any negative mark placed on my credit report for a debt that I did not owe was a violation of the FDCPA sec 807 15 USC 1962e : and I gave them 30 days to validate or delete this account an... |
Citibank Credit card identity theft / fraud / embezzlement October 11, 2016 - Macy 's credit card always paid in full has a - balance. I get an email for a purchase on - - 2016 for a purchase I made in - NY. Knowing I have never been to - I contact Macy 's, they close the account and open a new one and file an investigation. - - I get a call stating I am late in payment. Macy 's internally has taken past payments and fraudulent charges applied it to new card and then report to credit bureau that i am 30-60 days late in paying as they took my earlier payment from - off of the original account.... |