Citibank Credit Card Complaint

Citibank Credit card department,

Identity theft / Fraud / Embezzlement Florida

identity theft/fraud. billed for purchases I did not make by Macys Dept Store. Macys - -. impossible to deal with. The original purchase was reported as occurring on -/-/-. After months of struggle and the help of - and a -/Fraud Claims Lead ( -- - on -/-/-, sent me the email as follows " Dear -, I have sent your claim in for the write off to our bank yesterday. In the meantime, I have sent a clearing letter out to you, resent your credit rating and requested a cease and desist on collection calls. Again, I apologize for any inconvenience this has caused. If you have further questions, I have provided my information below. Thank you and have a great week-end. '' I received a letter dated -/-/- from Macys that my account has been returned to the - I have since tried several times, unsuccessfully to contact -. The people I have spoke with just gave me the run around. I did not make the purchases that they are billing me for. This is harassment and is causing much distress.