Citibank Credit Card Complaint

Citibank Credit card department,

Identity theft / Fraud / Embezzlement Texas

I have an account with citibank. I had financial difficulties any could not make my monthly payments on the account and my account was over the limit. Citibank closed the account and continually reports over-limit and late payments to the major credit bureaus. I am not disputing that I owe citibank nor am I trying to not pay them. I have been paying what I can and recently set up an autopay payment of $64.00 to be debited 2x 's a month in the amount of $32.00. On -/-/- I received an email saying my autopay was coming up and the amount was not $32.00 is was $780.00! I did n't set up nor authorize a payment for $780.00! I immediately went online and changed it back to $64.00. I received an email confirmation of my updated payment. I went online and checked my bank account and citibank withdrew $780.00 which caused my car and credit card payment to bounce resulting in return and late fees of $170.00! My credit card charges an additional fee of $39.00 because now I am also over my limit! I called citibank and while the person I spoke with tried to help he said my account was on hold and they would n't do anything. I had to call my bank and explain everything, then call the credit card company, and them the car company. This has been an all day ordeal due to citibank fraudulently withdrawing more then I authorized!