Citibank Credit Card Complaint

Citibank Credit card department,

Identity theft / Fraud / Embezzlement California

I went into a merchant 's store and ordered an advertised pair of name brand prescription eyeglasses. My credit card was charged on that day. The merchant fraudulently delivered generic ( not name brand ) eyeglasses which I returned. The merchant reordered the eyeglasses but the second pair that he delivered was not made to the prescription that I ordered. I returned the glasses together with a letter requesting a refund. Both the merchant and the credit card company refused to refund my money. I have sworn statements from - eyewitnesses who observed the merchant personally accept the returned eyeglasses at his place of business.