Citibank Credit Card Complaint

Citibank Credit card department,

Identity theft / Fraud / Embezzlement South Carolina

I alerted my credit card company -/-/2017 that there was a fraudulent charge on my CITI credit card. I was told I would not be held responsible for the amount of $3800.00 plus the processing fees totaling over $100.00. I had a paperless account but was sent balance transfer checks to my mailbox - often twice a month. One of these checks was stolen from my mailbox and used with a forged signature for the amount of -. I was told an affidavit would be sent by mail to my mailbox within the next few days along with a new card/with new account number. The card came by FEDE-. The affidavit never came, but new balance transfer checks came -/-/2017, after I stipulated that no more were to come on -/-/2017. I called back - and had to speak with 5 different people. The $3800.00 is still in my balance owed on the card. There is no verification online that a dispute was filed. I was told by multiple people that they could not give me verification of the dispute regarding the $3800.00 fraudulently put on my card via stolen balance transfer check. I repeatedly asked to be transferred to


to an online box previously. No e-mail alerted me to their presence. I had him close my account since the previous people gave me conflicting information, and balance transfer checks would still be mailed for 2 more months. I then checked my message center online and no messages generated this year were there, and there still was no evidence of the dispute that I filed -/-/2017. I called back and asked for him, but was given - in - ( - ). She verified that no messages regarding the dispute had been sent to me in my online message center. She also said it would take at least 30 days before the account balance would be corrected ( removing the $3800.00 charge and associated fees ). She said at that time I may get an affidavit in the mail or sent to my message center. All the way around, each person who I spoke to gave me conflicting information but all refused to give me verification of the dispute in writing. People should think seriously before opening an account with them. Their associates I spoke to all had conflicting information. The last associate at least verified nothing had been sent to my online message center. She still was unable to provide me with written information verifying the dispute. The fact they kept mailing out balance transfer checks to a paperless account that had requested no mailings is perplexing. They invite fraud by doing this routinely.