Citibank Credit Card Complaint

Citibank Credit card department,

Identity theft / Fraud / Embezzlement North Carolina

In - of 2016, my wife and I notice fraudulent activity on our Macy 's store credit card statement. We notified Macy 's of the activity immediately. They referred the case to the fraud department, determined that the activity was fraudulent, zeroed out the balance and closed the account ... or so I thought. Macy 's opened a new account without my consent. Now months later, the old fraudulent charges showed up on the new account that I did n't know was even open. I 've called Macy 's Customer Service and am on the phone with the fraud department again. The gentlemen has reopened the previous claim, and just told me that I have an active account with Macy 's even though I specifically requested closure of the account in - and desired to no longer have a Macy 's account. Macy 's collection agency has called wanting me to pay off a cleared fraudulent charge and lots of penalties and late fees. I believe the fact that an account was opened in my name, without my consent or knowlege is illegal. I would like these accounts closed and I would like to have Macy 's reprimanded for these activities.