Citibank Credit Card Complaint

Citibank Credit card department,

Identity theft / Fraud / Embezzlement Rhode Island

Macy 's credit card always paid in full has a - balance. I get an email for a purchase on - - 2016 for a purchase I made in - NY. Knowing I have never been to - I contact Macy 's, they close the account and open a new one and file an investigation. - - I get a call stating I am late in payment. Macy 's internally has taken past payments and fraudulent charges applied it to new card and then report to credit bureau that i am 30-60 days late in paying as they took my earlier payment from - off of the original account.