Review and analysis of over 370 complaints against Navient Solutions, Inc.
Navient Solutions, Inc. consumers have reported over 370 official complaints related to Dealing with my lender or servicer. Out of the 370 consumer complaints against Navient Solutions, Inc., 22% were disputed by the consumer (i.e. the consumer was not happy with how Navient Solutions, Inc. responded to their complaint) and 100% were processed in a timely manner. 4% of consumer complaints against Navient Solutions, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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Navient Solutions, Inc. Student loan dealing with my lender or servicer need information about my balance/terms January 4, 2017 - General Revenue is the company that bought my debt from Indiana - University. I 've made several attempts to simply see my balance on paper or the internet and have called to find out where I can see this information. I spoke with - - when I called they 're company and he refused to help me locate the login section of their website and would not send me a letter. He sarcastically remarked that they 've sent me numerous letters then said he would transfer me, only to mute the phone and leave me with silence. I just want to see how much I owe and set up a reasonable payment plan but I c... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer received bad information about my loan December 15, 2016 - A few years ago I was fooled into attending online classes from - university. The classes were worthless and the credits were not able to be transferred to a local university I decided to transfer my degree to. I was under the impression that my loans were all federal, and all through -. I recently had to file bankrupcty and I was aware that my federal student loans were not going to be discharged, and after I received my discharge papers I sat down to go through the mess of student loans. Now all my loans seem to be serviced by navient, including - loan in particular that is a privat... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer keep getting calls about my loan December 13, 2016 - I co-signed on my daughter 's college loan several years ago. Navient, who purchased the loan, has robo-called me at least - to four times daily about repayment with requests to call - at - to work out payment plans. My daughter has a statement that repayment does not begin until 2017. How can I stop these calls?... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer keep getting calls about my loan December 13, 2016 - I have missed - monthly payments and the company is calling me 10 times a day, starting - until -, 7 days a week. I feel that this is not legal and definitely bordering on harassment.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 17, 2016 - My credit report has an entry of my being delinquent on my student loans when I have proof of payment. I am currently unemployed and have been turned down for a job because of the credit issue. I am unable to find employment until this is resolved.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer don't agree with fees charged November 16, 2016 - I have been investigating my loan since before my school closed I filed a police report for fraud and Navient still is charging me for this. I have provided information to both them and - re this private loan. Non of them are helping and I still have to pay it since its effecting my credit... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer keep getting calls about my loan November 15, 2016 - Navient is calling my work number. My employer does not want them to call my work number.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 14, 2016 - Payments have been recently misapplied. Whole payment amount is being applied toward interest only & I am not on any type of workout plan. Everytime I call Navient 's customer service they advise its because of the interest accrued.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer received bad information about my loan November 13, 2016 - My initial student loan was financed by Navient in 1995. Since then I was approved for student loan forgiveness and the loan through Navient was paid in full and transferred to -. Navient sent me a document thanking me for my business and documented that that loan is paid in full with a - balance and paid as agreed, I have that document. At current Navient is reporting a late payment from back in 1995? That makes that unethical reporting 21 years ago? Please help me as I am actively attempting to rebuild my credit.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 11, 2016 - I made a payment for $10000.00 against my private student loans with Navient ( originally - ). My goal was to make a dent in the principle and continue to make the minimum payment to help reduce the amount of interest I was being charged. However, once I made the payment, my bill was being sent to me with a monthly payment of $0.00. I contacted the servicer and was told that even though I made a $10000.00 payment directly toward the principle, they were going to treat it as if I paid my loan ahead and bill me $0.00 for years until the $10000.00 had been utilized. I saw this as a t... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 11, 2016 - -/-/- Back in - I was recruited by the - - - - - ( - - - ( - ) ) with misleading graduate job placement information, as well as promoting the - degree program that did n't offer the end result as advertised, which tied me into - different types of loans ( private, Federal and Dept. of Ed. ) all with - -, now Navient. I was never given a choice of other lenders when working with their recruiters and naively enrolled in a program that increased their tuition every year, used outdated software in classes, outside online tutorial website to prov... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 11, 2016 - I had a 60 day past due status reported to the credit agencies by Navient, but my - statement and - statement both show no amount past due. My account also has a " 3rd Delinquency Notice '' on - -, but there is no first or second notice. Additionally, since the claim is that I was 60 days past due on my - payment, the fact that it was reported in - makes no sense - it also should have showed up in my - statement which is less than 60 days. I have called and sent in a complaint via their dispute mechanism, but never received a response or resolution.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service November 10, 2016 - I currently have - student loans with Navient. I contacted them to see about consolidating these loans and lowing my interest rate that at the times were 6 % 5 % 4 % before finding another company. About a month later my interest rates were raised to 8 % 8.5 % and 6.75 %. I feel like they did this to make as much money as possible with the information that I maybe refinancing with another company.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 9, 2016 - I have had my Navient student loan for approx 7 yrs. I have had a payment due of average - a month, this has been this amount for years. I received my monthly bill and it was - for -. I called to find out why and was informed that it was actually supposed to be - a month and as of - it would be that amount. I have NOT received any kind of notice of the increase. I spoke to a supervisor who told me the same thing. She was willing to reduce it to - a month. I have always paid my account, in fact I have made extra payments when I can. How can they increase the amount due without... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer don't agree with fees charged November 9, 2016 - Navient is the private loan servicer. I am the cosigner for my son. Originally these ( - loans ) were - - loans. I have been paying on the loans since -. Loan - was disbursed in the amount of $21000.00. To date I have paid over $17000.00 on this loan. The outstanding balance is $17000.00. - was disbursed in the amount of $31000.00. To date I have paid almost $20000.00 on this loan. The outstanding balance is $24000.00. I submit that the fees and interest on these loans are predatory and unethical. Consequently, I have retained counsel to help me navigate a course ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer keep getting calls about my loan November 7, 2016 - I was making my student loan payments on time. My Father passed in -/-/-. I notified Navient that my Father passed. I was in good standing with Navient. Upon hearing of my Father 's passing from me. Navient transferred my loan to a Collection Agency called -. I made another call to Navient, asking them why my loan was transferred to -. The Navient Representatives ( I talked to several CSR 's ) did not know why my loan was transferred, when they could see I made my payments, and said they can see in my account that my payments were on time. I called -, and they said, I have no rig... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 5, 2016 - I have several private student loans through Navient for approximately $ -. I have made every attempt to pay them and made several ; repayment agreements that Navient never fulfilled. I would make an agreement and start paying and they would continue to harass me and mis appropriate my payments. This has severely impacted my credit as well as my husbands. They are false reporting information to credit bureaus. I make am payment and then 2 days later i get called, my family gets called, and we are all threatened but meanwhile i already made my payment. The payments I do make are specific to ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service November 3, 2016 - My Name is - -. I am filing this compliant with the CFPB, because I have tried every other avenue available to dispute and remove a student loan that I never authorized. I have been added as a co signer for a student loan. I never agreed or authorized anyone to add me as a co signer. It is fraud. I have filed several disputes with the credit bureaus. I have received the hard copies of the loan documents from - -. The loan documents are riddled with incorrect and in accurate information. I will just list a few of the obvious errors. The loan documents state that I am a US citizen wh... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer received bad information about my loan November 2, 2016 - I was told in -/-/- that i was eligible for an " auto pay '' program and as a result my next payment would n't be due until -/-/-, so I made plans with the extra money in -/-/-. I spent some and put some into savings. -/-/- I got a call from Navient in which they informed me that they made a mistake and that I was n't eligible for the " auto pay '' and, as a result my payment is now past due and I owe for -/-/-. I now have to take money out of savings to cover the mistake. I do not trust these people to be handling my debt responsibly.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer don't agree with fees charged November 2, 2016 - After I cancelled my loan Navient sent another - - dollars to - - - - - - - They will not remove this from my loan even though it was their error. I never attended this school.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 1, 2016 - I had a loan with - - which is now Navient. I admit the loan is in a collection status but I have been paying on for a couple of years now. The collection loan was being handled by allied interstate. I was in an interest free program paying $ - month. -/-/-, - - stopped deducting the payments out of my bank account without notifying me. I realized last week that the payments were no longer being deducted and I called them. The gentleman I spoke to advised me that because I was set up on this interest free program for a year, once the year was up, the payments stopped. I ask... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer received bad information about my loan November 1, 2016 - My private student loan defaulted ( - months no pay ). These - months were not under a deferment, grace period, or forbearance. However, Sallie Mae will not report that the account went into default so it remains on my credit report. It has been over 7 years. The period of default was -/-/- to -/-/-.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 1, 2016 - In -/-/- I went back to school to get my - degree from the University -. I took out $35000.00 in astudent loan from - - and $5000.00 as a Stafford loan. I started paying the loan back in -/-/- after I graduated. Over the last 16 years I have never missed a payment - made at least the required payment each month - Often more that the required payment. For the first 8-10 years the payments went to - - then the loan was transferred to - and three years ago it was transferred to Navient. After 16 years of paying an average of $ -/month on a loan at 8.25 % I ha... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled November 1, 2016 - I am trying to pay down my private student loans as quickly as possible. I take advantage of auto pay and set a higher amount to be deducted than what 's due each month so I can apply the extra payments toward the principal balance. However, after I set these amounts, - -/Navient continues to lower the monthly amount automatically deducted, without any notification. Every few months I have to call and make a request that the original amounts of my auto pay be reset. After many months of this pattern ( I have detailed notes going back to -/-/- ), it is clear to me that Navient is red... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer don't agree with fees charged October 31, 2016 - I am the borrower. I sent forms to Navient to update the bank account for monthly automatic draft payment from my bank, for - different loan payments. I received a generic confirmation by mail that did n't show the date the payment would be drafted or much other information. Navient set up - of the - payments so that it would be drafted after the due date and they could charge me a late fee. The first month after the account was updated, I noticed the payment was n't drafted from my bank account so I logged into the Navient website to check on it. The Navient site confirms that the lo... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer received bad information about my loan October 28, 2016 - My son has a private student loan that I co-signed on. This loan has been all over the country with different lenders. However when I spoke to a collector they gave me - name that I tried to contact however, they no longer have the loan but it is in Navient system. I have contacted them several time and just found out that what is in their system is wrong and Navient owns the loan. On private loans there is a 12 month forbearance. However, do to illness and hours lost from work I requested a 2 month forbearance I pay $900.00 a month but I am behind 1 month. I am trying to work with them h... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service October 27, 2016 - My son has several student loans thru Navient ( formerly - - ) which I am a co-signer on several of his loans. I have paid on these loans for years b/c I always wanted to be able to pay for my kids education and in previous years he could n't afford to pay. We have been in a rate reduction plan the past couple of years with them and we have never missed a payment. This plan has to be approved each year. Since last year my sons salary has increased slightly by about $10000.00, but so has his expenses with a mortgage, car payment, and - child - - ). My payments were $520.00 pe... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled October 27, 2016 - Because I am set up in this reduced interest rate program with Navient, what happened is, as they have been taking payments out of my account and applying it, but I do n't know exactly how its being dispersed to all my loans, and because I 'm set up with auto-pay, I have never had any control over it. I just pay my monthly amount and they are supposed to apply it to my loan amounts accordingly. The website does n't have any detailed situation information and I have never gotten a document. All I know is that I owe - a month and they automatically deduct it from my bank account and apply it ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service October 27, 2016 - My husband has - because of cost of - we were forced into chapter - Navient did not notify us that they refused the BK court ruling until -/-/2016. We contacted them they said we could pay $50.00 to defer payments for 3 months to give us an opportunity to resolve the issue. - 's credit report shows paid in -/-/- then -/-/- 60 days late??? So after a BK showing a late payment ( which I have sent them ALL supporting credit reports ) we have no chance to purchase a car, home or anything else. They refuse to correct their mistake on our credit. We were not late and the mi... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer received bad information about my loan October 26, 2016 - Iam filing a complaint against Navient department of education loan servicing. I have been a student since -/-/-, loan repayments are not due until you finish school. Right now Iam under the loan forgiveness program because Iam unable to start making payments. I have called every month for the last 5 years to indicate if I need I am able to make the monthly payment or if an extention is needed but the agent forgot to update my account and now my credit report is showing - derogatoring marks, that is drastically affecting my credit. Navient is reporting that I have - late payments fo... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled October 26, 2016 - Navient re-amortizes my loan every quarter so they can keep making money from interest. When my loan started, it had payments around $100.00 per month. I have been making separate individual extra payments and as a result my auto-debits got down to about $30.00 a month. This should be illegal as they recalculate the payment based on amount and time remaining on the loan for the purpose to keep my loan alive as long as possible to make as much money from interest as they can.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service October 26, 2016 - After suffering through a period of unexpected unemployment I contacted Navient to attempt to get my loan back on track. I made arrangements to pay via a " - pay '' program which would put my account back into current status after - scheduled payments. I gave them my bank account information and assumed that that would be the end of it. The next day I started receiving phone calls saying that something had gone wrong. I was finally able to get in touch with them again the next week. I was told that the automatic payment needed to be setup again, so I did. The automatic payment apparent... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service October 25, 2016 - Account # : - Loan # : - This was a private loan that I received to attend to a - college ( - ). The school is now closed and I am requesting that Navient discharge this loan under " closed school discharge '' program.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled October 24, 2016 - On - -, after receiving numerous harassing calls from Navient, I visited their website, Navient.com to check on a recent payment in the amount of $140.00. This payment was in response to I noticed that there was no payment in the amount of $140.00 instead there was a payment in the amount of $270.00. I immediately called them and spoke with their representative, -. She transferred me to -. Her response was as follows : " The $140.00 was split between account ending in - ; $130.00 and account ending in - ; $4.00. The balance of the $270.00 was to help keep your a... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service July 8, 2016 - I have contacted all - credit bureaus to remove incorrect credit reporting data from my file. The account in question has an approx balance of -. I have, with success been able to get the incorrectly reported information removed from my - file. The item is no longer listed due to my not being liable for the loan. The loan is a joint loan that liability should be listed as - - - - - and - -. I do, however have - Consolidation Federal Student loans ( Exhibit A ) that are currently in a hardship deferment. I have contacted Navient to have the inaccurate listing as... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service July 7, 2016 - I am -. I submitted an application to which they acknowledge my circumstances. Their solution is that I transfer the loan to my cosigner. Additionally, they have stated that the loan is in the name of my cosigner, without me or my cosigner having agreed to this action. Now despite us making payments that we can not afford, they are constantly calling to harass with robocalls.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled July 7, 2016 - On my credit report I have - marks that say I was over 120 days late. This is incorrect. The dates were -/-/- -/-/- and -/-/-/-/-/-. These are my children - and - 's private student loans that I co-signed. At the time neither I or my children could pay the $2800.00 per month that they insisted we pay. After 3 months of negotiations with Navient we were given an income repayment plan for one year. During those 3 months we paid $100.00 to each loan every month, which is what we could afford. Navient posted on mine and my children 's credit report that the payment... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled July 7, 2016 - My loans were placed into deferment without my approval or knowledge. I logged into my loan servicing site, Navient, to make my normal payments for the month of - and discovered that all of my loans both private and federal had been placed into deferment. I never received any communication or request for approval for this to happen. I called Navient to try and resolve the issue, requesting that all of my loans be taken out of deferment and returned to the normal payment schedule I was previously on. My concern was, since the loans were placed into deferment, interest would begin to accrue a... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer don't agree with fees charged July 5, 2016 - While enrolled in a - program at - University, Navient charged me Late Fees each and every month. The terms of my loan state that loan payments are deferred WITHOUT late payments when enrolled as a student. Beyond the late fees, Navient has consequently harmed my credit score.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service July 4, 2016 - I am a cosigner on a private loan for my nephew with navient. My nephew has a job and has made all payments on the loan. The amount is low enough for him to qualify without a cosigner and he has completed the process to remove me from the loan twice now with a confirmation message from navient. However ; I am still receiving reminder messages for payment due and change of their mailing address. When I call to inquire I am either put on hold or disconnected. On - -, I spent almost one hour with - different staff and was never forwarded to a supervisor as requested. Instead I was placed... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service July 1, 2016 - Have a loan through Navient. Applied for forebearence that was applied - - through - - but Navient refuses to update their credit reporting to -. I have disputed through -, but they did not update and will not allow me to submit another dispute and Navient refuses to correct.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service July 1, 2016 - I have two separate issues. 1- I have been paying for 6 years and my balance has in some cases gone up. The interest accumulated exhorbutantly while still in school. I do not see how these will ever be paid. 2- I am in a rate reduction program, for 15 months, and every month they mis-allocate he payments and I get calls and letters telling me I am delinquent, sometimes by a few cents. I call every month and it takes an hour to clear up. Also, last month, they " double dipped '' and took two payments. I consider this incompetence and harassment. It is horribly stressful, and no amount of " wo... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled July 1, 2016 - My private student loan account has recently gone into collections and I 've been set up on automatic withdrawals with - of $100.00 each month. Recently I 've had double payments withdrawn from my account over the period of three months. I called and it took several weeks to get this issue resolved and I did receive a refund of $200.00 but now the issue has happened again. I spoke with - at Navient Customer Advocate who helped to resolve the issue and assured that the double payment was a glitch and would n't happened again. Well it happened again this morning and I really need this ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer don't agree with fees charged June 30, 2016 - I can not pay my payment as co-signer on my daughter 's loan without being automatically signed up for automatic draft from my checking account. When I attempted to pay over the phone I had problems and was put through to a representative and was told that they could not accept my payment over the phone without collecting a $14.00 " courtesy fee ''. The loan was initiated with - - and sold to Navient.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled June 30, 2016 - I have several private student loans with Navient/-. I and my mother have taken steps to arrange payment arrangements several times, but we are constantly being told that our payments were not applied and that the accounts are always past due or nearing default. Speaking with representatives proves to be fruitless and little action is taken to remedy the situation. Information from - phone call is given and then a new representative will follow-up with incomplete information or information that does not match which was previously discussed.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer keep getting calls about my loan June 29, 2016 - There is a loan for which I co-signed for a college student. This student has had very a difficult time repaying the loan. He has contacted Navient on numerous occasions to try to restructure this loan to make it easier for him, but they will not help him. He has - - -, and the cost for his insurance and - take the majority of his monthly income. Navient services this loan. If he is less than a week behind in making his scheduled payment, Navient begins calling me. As the past due time continues, they may call me 3-6 times in a day, calling my home as early as - or as late as -... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled June 12, 2016 - For the last 9 years I 've had numerous issues with my student loans, many I 've already voiced to CFPB, this is just another issue in a long line of problems. For the past two years I 've been on a " payment plan '' the deal was I pay for 3 months on time with automatically withdrawn payments and they send me a copy of my new updated contract, also after 3 months my interest is supposed to have gone down to 0.01 % because they 've already at this point charged me so much interest my loan is well over double the original amount. Well it 's been two years almost and nothing. I was kicked off th... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer don't agree with fees charged June 10, 2016 - Information that was not told to me before the student loan consolidation took took place.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service June 9, 2016 - I have tried contacting them 3 times in one day to discuss a payment plan that is affordable to me and I was put through to 4 different people the first time then, as I was supposed to be transferred to someone else, I was transferred to take a survey then hung up on. The second time I was transferred to a second person who hung up on me. The third time I called I had the most help, not sure who I spoke with, but they were still not able to get me the answers I needed. The guy I spoke with just told me to call back in one week. He gave me a reason but it did n't make sense to me. I 'm just loo... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer received bad information about my loan June 9, 2016 - -/-/- my rate reduction plan was extended. This was confirmed after an extensive financial information check by Navient with myself and my consigner. I received a verbal approval from both the representative and their manager plus was given a confirmation number. I verified my banking info and was checking the correct amount came out my account each month since then. Per the conversation in -/-/- this plan was set to last 15 months. Today, my consigner 's wife informed me Navient called. I called to check in and make sure everything was all set and was told my account was delinquent... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer received bad information about my loan June 8, 2016 - I was a student at - - and I believe I was a victim of fraud or other violations of state law by the school, and I wish to file a claim for " borrower defense to repayment. '' I was promised a guarantee of what my salary would be and the types of jobs that would be open to me. I have not found any job that pays even half of what I was promised and I am unable to pay for my student loans, my credit has been severely damaged because of this, I am unable to purchase a home, or a car. The entire situation has caused extreme hardship for myself and my wife. I was promised a better life, which t... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer keep getting calls about my loan June 8, 2016 - For the past 5 years, since - 2011, I have made payments faithfully every month as much as I can to Navient or - -. I continue to get 6-8 phone calls daily from them. A female from Navient called me at my work today. I have never given them permission to contact me at work. When I asked her how she got my number, she responded, " I found it. '' I told her I never gave them permission to call me at work. She began telling me that I am 880+ days delinquent. I told her that technically I am not, as I paid $30.00, which is all I can pay, on - -. She said technically I am delinquen... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer received bad information about my loan June 7, 2016 - I cosigned, against my better judgment, on my fiancs private student loan. He has been making on time payments, so I decided to try and get myself released as the cosigner. We have a baby and live in an older house and was recently tested positive for lead. I was trying to get approved for a mortgage, but the lead test has increased my urgency to move. This private loan is adding to my " debit '' that I pay/owe when I apply for a mortgage. We downloaded the release form from the Navient website. It required the form be completed, paystubs or W2 's be sent along with proof of graduation. All of... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled June 7, 2016 - So I am told I owe - a month in interest. Last month I paid $600.00 I made zero progress to pay down. The payments I sent in take 2 even 3 weeks commonly to be processed. Every Friday I get paid and every Friday I put a money order out. They will not take debit online or on the phone and I will not give my banking routing numbers out online with them then having rights to put holds and auto billing in place. I send out money orders with other bills and every other bill clears in a few days, 3 weeks later Navient has still not yet processed the payment. Allowing the interest to build and b... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer received bad information about my loan June 7, 2016 - Submit a student loan complaint We 'll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint. What happened? Desired resolution My information Product information 5.Review What happened [ Edit ] Describe what happened so we can understand the issue ... Navient has been calling me and mailing letters. Additionally a letter that indicated negative information on my credit report which may make it difficult for me to obtain future credit including auto loans, additional education loans, home loans and even credit cards. Apparent... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service June 6, 2016 - MY ORIGINAL LOANS WERE TAKEN OUT THROUGH -. - - WAS TAKING CARE OF THE LOANS. - - FORWARD THE LOANS OVER TO AES IN WHICH A PAYMENT ARRANGEMENT WAS SET UP AND PAYMENT IS TAKEN OUT OF MY BANK ACCT EACH MONTH. Then I started getting calls from Navient Solutions Inc - - - - PA - - who stated they are now - - and they are taking care of the loans. I tried to explain to them that they forwarded - of my student loans over to - - OHIO - - - - OH - - and they have me on a payment plan since 2013. Navient Solutions Inc is calling me for p... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled June 6, 2016 - I am the co-signer of my Son 's student loan from Navient. My son applied for and was granted a reduced rate payment plan. However, Navient was still reporting past due payments. I contracted Navient and spoke to their agent - - where he discovered that the accounts were still reflecting the old rate not the reduced rate. I spent an hour on the phone with him as he corrected the accounts and got them up to date and paid in full. He said everything was corrected and no monies or further action was required on my part. Going forward Navient reported to all - credit bureaus that the -... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer trouble with how payments are handled June 6, 2016 - I am on automatic payment and every month my student loan is getting withdrawn by NAVIENT ( P.O. - - -, PA -, Tell : - automatically. I keep getting letters of Payment Reminder stating this : the payment for the Navient student loan referenced above is at list 10 days past do. I am getting sick of receiving this EVERY month about my student loan! When I called and talk to the Navient customer ; service he was rude and they keep telling me OH we will fix that, BUT letters of harassments never STOP and I am SICK of it?!... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer keep getting calls about my loan June 3, 2016 - I obtained a student loan through - - for my - - expense in -. The loan was taken over by Navient student loans in - or -. Recently there was a balance of $50.00 due. Navient Student loans has harassed my phone by calling me Everyday from Sunday-Saturday including holidays from -, every 2 hours or about 6 times a day or 42 times a week and 168 a month nonstop. Navient also call and when voicemail comes on to record the message, they do not leave a message. So, they have called so much as to leave my voicemail full with empty responses and block my ability to receive ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service June 2, 2016 - Navient is applying portions of my private student loan payments to each of my loans, with less money going to my highest interest loans, and more money going to my lowest interest loans, automatically. Also, they make it virtually impossible to deal with any issue. I have called tonight about this issue to get it resolved and spoken to - different people and been on the phone for -minutes. You are sent to the - or -, back to the U.S. and then to 2-3 people at least. It seems that they have intentionally structured their contact with customers in a way that makes it really diffic... |