Resources for resolving common issues with BBVA Compass products and services
You can reduce the number of unwanted calls from BBVA Compass you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
BBVA Compass Credit card identity theft / fraud / embezzlement December 1, 2016 - My name is - and I am a victim of Identity Theft. The thief made various fraudulent transactions or opened a fraudulent account with BBVA Compass Bank in my name. In accordance with section - - - - of the Fair Credit Reporting Act, - U.S.C. - ( - -, I am requesting BBVA Compass provide me copies of all business records relating to the the account identified above. This includes application records or screen prints of internet/phone applications, statements, invoices, and the full accounting history showing how the alleged amount was calculated.The federal law directs... |
BBVA Compass Credit card rewards November 21, 2016 - I opened up a credit card with BBVA Compass. The credit card came with a promotion of getting - points worth a $100.00 statement credit after opening up the credit card and then making $1500.00 of purchases within a time limit. I have made the purchases within the required time limit and have not received my points. I received a voicemail message from BBVA Compass on - -, 2016 admitting that I had met the terms of the promotion and that I would receive the points within 2 weeks. It is now - -, 2016 and I still have not received the points that I was promised.... |
BBVA Compass Credit card transaction issue August 23, 2016 - I had $11000.00. transferred to my credit card with Compass Bank, as a credit overage. On - -, 2016 I requested $10000.00. be mailed to me. As of -/-/- the money had not been revcd. I called & was told they would do something better and transferred it to my checking acct - ( approx. within 3 days ) - On -/-/- still not recvd. Talked to a supervisor who was not very helpful as to my urgency, but said it would be in my acct the next day which would have been a Saturday, and I questioned that. Well today is Tuesday -/-/- and the money is still not in my chck acct. I feel ... |
BBVA Compass Money transfers money was not available when promised August 17, 2016 - I set up a new account with a company named Simple, I went through the process to start a wire transfer, confirmed the mirco test deposits as they requested. Then set a transfer from my old bank of $500.00. Set to deposit in my Simple account on Monday - The money is not there and Simple refuses to tell me anything at all. They have demanded documentation including my social security number photo id and old bank statements from 2 months ago. They still refuse to give me any information they have hijacked my money.... |
BBVA Compass Bank account or service account opening, closing, or management August 2, 2016 - I transferred $ - into a online bank called BBVA Compass, because they promised me a rate of 1.10 %, after three months they knocked down my interest rate to .4 %, which I feel like was a scam to get my money into their account. So I called to transfer my money out and close my account. They told me I can not wire that much out of my account at one shot, the most I can transfer out is $ - at a time and they charge a fee each time. They said I can go to a branch to get a bank check but they have no branches in NJ. They had no problem accepting my $ - in one shot but now have a problem ... |
BBVA Compass Bank account or service problems caused by my funds being low August 2, 2016 - I attempted to make a transaction I never received the product or services and was still charged, after becoming aware of this I immediately contacted BBVA Compass to dispute and was awarded a refund but was still charged several overdraft fees because of it. The bank stated that Federal bank regulations would not allow them to refund the overdraft fees because it was not a bank error. I 'm refusing to have to pay the bank fees for transactions that are not valid.... |
BBVA Compass Bank account or service using a debit or atm card August 1, 2016 - Wallet containing debit card and telephone was stolen from a hotel room while on vacation on -/-/2016. Theft was reported to the banking institution on -/-/2016. Banking institution initially refunded the charges, I provided all information requested to fraud department. Banking institution was informed my PIN number was not written down anywhere or contained in my IPhone. Banking institution then informed they were reversing all credited charges on -/-/2016.... |
BBVA Compass Bank account or service problems caused by my funds being low August 1, 2016 - My bank, Compass Bank, chose to process all debits on a particular day before processing the credits. This, of course, led to overdraft charges. I went to look at their policy, and found the paragraph below, which basically says that they can process them however they want on any given day, in their total and absolute discretion. No doubt, they use this policy to consistently rack up overdraft fees. This policy is unconscionable and should not be permitted. This is the policy I found : Processing and Posting Order. You authorize and agree that we may, in our sole discretion, determine the or... |
BBVA Compass Bank account or service using a debit or atm card July 29, 2016 - On - I placed a print job order at - - , Store # -, on - - in -, AL. I did not notice that the store overcharged my bank card until a month or so later when I was reviewing my bank account statement. I never spend over $10.00 when placing an order at - -, but the charge on my bank card was for $160.00. I called the local store and the corporate office in an attempt to have the error corrected and the money refunded to my card, with no resolution. By the time I was able to get to my bank to notify them of the charges, too much time had lapsed and the bank could ... |
BBVA Compass Bank account or service deposits and withdrawals July 29, 2016 - I was told on - -, 2016 that my checking account at BBVA Compass Bank was being closed due to an unrelated issue and I agreed. I inquired as to the procedure to cancel a direct deposit and was told to contact my employer directly as no further depozits would be accepted into the account ; which I did the same day. Unfortunately the deposit came thru anyway due to insufficient notice time to cancel the deposit and reroute to my new bank. Once the deposit initiated, BBVA allowed the deposit to be placed into the supposedly " closed '' account but still refused me access to any money, altho... |
BBVA Compass Bank account or service using a debit or atm card July 26, 2016 - Initially, I went to make a purchase through - that subscribes to a service called Verified by -, to complete the purchase you must provide your password, which I entered, and entered again and again and it was n't accepted. I then tried to reset the password and provided all the needed info, again multiple times, each time it was rejected. Since it was declined, I went and purchased the items elsewhere on a different card. Then I find that they went ahead and completed the transaction even after all the rejections and telling me I was providing wrong info. I then sent a message to Compa... |
BBVA Compass Bank account or service deposits and withdrawals July 24, 2016 - I opened an online bank account with Simple within the last -3 months. From the beginning I had multiple issues. Immediately I had trouble accessing money I had deposited into my account. I called customer service multiple times and got different answers. I was able to complete some small transactions. In early -, Simple contacted me stating that they believed someone else had accessed my account. I called simple and they gave me instructions that I needed to verify some information. I logged into Simple as instructed and a pop up window with a customer service rep walked me through what... |
BBVA Compass Bank account or service deposits and withdrawals July 19, 2016 - I received a sizeable check from the - - - as part of a negotiated settlement to repurchase our vehicle ( lemon law ) on - -, 2016. I went to my local BBVA Compass Bank at - - - - -, FL at approximately - on - - to deposit the check and was informed by the teller that the Bank was placing a 5 day hold on the amount. They were kind enough to make only $200.00 immediately available.... |
BBVA Compass Bank account or service deposits and withdrawals July 16, 2016 - I was charged - apparently for a -. Cent overdraft fee. Then the " service charge '' that ive Never been charged before kicked in, resulting in the bank pulling my rent back into my account so they could charge me this " fee '' I canceled my account and will be banking elsewhere after 20 years of loyalty ... - compass!... |
BBVA Compass Bank account or service deposits and withdrawals July 15, 2016 - Compass Bank Accessed a $38.00 fee on -/-/-for $10.00 despite the fact that I had a deposit of $1400.00 in the account. The customer service rep I spoke with on a recorded line stated the put the $10.00 through on the -. They money was available as if the date. The recording clearly states the date. If the rep had stated the -, that would be a different story. However, with the recording they can not back track now.... |
BBVA Compass Bank account or service account opening, closing, or management July 8, 2016 - I read about Simple online banking ( - ) in the - and was excited to set up an account. I opened an account and transferred $2000.00 into it from my - - checking account on - -. After transferring funds into the account I received a message stating that my account had been frozen since they " could n't identify me. '' At this point, I was told that I had to supply a copy of my social security card in order to gain access to my account. During the month of -, I moved into a new apartment, and I discovered my social security card was missing. I received one followup me... |
BBVA Compass Money transfers other transaction issues July 7, 2016 - My income tax refund of $3600.00 was wrongfully direct deposited to a compass bank account acct # ( - ) on -/-/2016. i have opened a investigation with the - Police Department to retrieve my refund but the bank 's corporate security supervisor - - - says the bank can only return $900.00. The IRS has been notified and they will send out a letter notifying Compass Bank has to return the full amount but no word yet.... |
BBVA Compass Bank account or service problems caused by my funds being low July 6, 2016 - I was recently charged an overdraft fee on my BBVA Compass account of -, but no where on my bank online did it show that I went negative. If the bank is going to charge an overdraft fee, then there should be transparency and the bank should, at the very least, show me where I went negative. Instead, my balance never reaches a negative balance on my bank online. I feel that the method of accounting that this bank is using is meant to take advantage of consumers because people are being overcharged non-sufficient funds when their accounts never reach a negative balance on their bank online. I... |
BBVA Compass Bank account or service making/receiving payments, sending money June 28, 2016 - My business partner and I have experienced a total breakdown in communication with the BBVA branch -, T- -. The staff have not resolved simple banking issues and do not reply to our calls or emails. As a result our company : Can not make on-line wire transactions, despite compiling all the relevant paperwork in the branch in person in - Have not been able to have new cards correctly issued Can not access the - account all on line ( error message - account locked )... |
BBVA Compass Bank account or service using a debit or atm card June 27, 2016 - I purchased gas on -/-/2016 from a - - - in - Tx. I paid $30.00 at the pump. BBVA Compass Bank deducts the amount from your account as soon as you make a purchase, even if the company you are purchasing from gets their money right then or not. Today, - - 2016, they deducted the same amount AGAIN for that purchase. I called the bank and ask why did Compass Bank deduct the same $30.00 from my account, I was told they only deduct one, but when you use your check card to make a purchase, they deduct the amount right then with the remaining balance above showing what you hav... |
BBVA Compass Bank account or service account opening, closing, or management June 27, 2016 - To whom this may concern, I have been suffering from the hardship of being repeatedly denied access to even the most basic checking accounts from a wide variety of banks. I am unsure why this is but the result is I have been having significant financial troubles and for the past 7 months I have been unable to cash any of my checks that I earn as income. As a result, I have had severe financial hardship being unable to afford basic necessities and being unable to pay medical bills. Recently, given the fact that I had over $1500.00 in un-cashed soon to be expired checks, I tried opening up b... |
BBVA Compass Bank account or service account opening, closing, or management June 22, 2016 - I recently moved back to - to start a new job. I wanted to open a local bank account here as I bank with a credit union in another town. I opened a checking account with BBVA Compass and have had it for 3 weeks with no issues. Yesterday I went to eat and my debit card was declined. After I called the bank to see why, I found my account had been frozen. They first said for debt then it turns out they ca n't tell me why and said I need to go to a branch and prove who I am. I did that in the afternoon as I have my full payroll going to this bank on Friday so needed this resolved thinking they ... |
BBVA Compass Credit card identity theft / fraud / embezzlement June 19, 2016 - Yesterday I went online banking and was shocked after - charges from - for - and - for - pending transactions, that I have Not made.I called the Bank Bbva Compass To stop those payments and block my card. They told me that will send a dispute form, but they ca n't stop the payment To merchants. Later I searched for those companies, and - has the phone - Business hours -- Mo-Fri Eastern time, so they are closed during the weekend.And for the - company I could n't find any information. I do n't buy online on websites different from - or -, so I do n't recogni... |
BBVA Compass Money transfers other transaction issues June 15, 2016 - I attempted to wire transfer the remaining balance for a - to the - company from my branch office at BBVA compass on -/-/2016. Wire transfer paperwork indicated funds available on -/-/2016. On -/-/- when the funds had still not arrived in the recipients bank account, I requested a trace through BBVA. At this point BBVA still does not know where the money is, and can not produce any proof that the money has been transferred from the intermediate bank to the bank in - -. BBVA Compass system for tracing the money is almost guaranteed to be non-productive. I have spoken to the... |
BBVA Compass Bank account or service deposits and withdrawals June 14, 2016 - Once again, a repeating problem trying to send an international transfer through their website.... |
BBVA Compass Credit card payoff process June 9, 2016 - I made multiple payments ranging from $2900.00 to $4500.00 to BBVA bank using their online system and pulling from a - - - checking account. At no time in the process did they say large payments may take 7-10 days to credit to my account and made no attempt to expedite the process. Instead, I just have a worthless piece of plastic with no available credit to use despite it showing up online on BBVA 's end and the money being withdrawn from - - - 's end. This is ridiculous and intentional stalling on BBVA 's part during the - bonus period they offer. They are systematic... |
BBVA Compass Consumer Loan managing the loan or lease May 31, 2016 - Over the course of 4 months i have been consistantly misinformed and charged for for the misinformation. I was told i could get a cheaper insurance through the company and when doing so I discoverd it was not approved for my state and they could not send me any verification or even receipt showing that i had paid insurance. when i tried to get it resolved they informed me that i had a lapse in insurance and now my premium has gone up. in addition to this, when I called to pay they could not even give me an amount to pay, fluctuating between $750.00 up to $1200.00, my orginal payment was $... |
BBVA Compass Mortgage application, originator, mortgage broker May 19, 2016 - BBVA Compass is not following FHA 2016 guidelines, therefore consumers are being cheated and priced out of the home buying market due to its miscalculation of federal student loan monthly payments. It is calculating Income Based Repayment ( IBR ) the same as deferred student loans and states even if there is a $ - monthly payment on the statement and on the credit report, this 2 % rule applies. BBVA Compass is determining monthly payments by calculating 2 % of the student loan balance. This is very unfair to consumers and goes against FHA guidelines. When confronted with this shocking revel... |
BBVA Compass Bank account or service problems caused by my funds being low May 19, 2016 - On -/-/2016 my account had an ending balance ( posted ) of $8.00, and BBVA charged me an overdraft fee of $38.00, even though my posted balance was n't negative. The bank is charging me an overdraft fee due to a hold on my account, not the posted balance as they are supposed to. My account posted balance was never overdrawn and is only now due to their incorrect fees they refuse to remove. Thank you for contacting BBVA Compass. We have received your inquiry regarding a $38.00 NSF fees on your account. We would be more than happy and provide you information about the NSF fees that... |
BBVA Compass Bank account or service account opening, closing, or management May 11, 2016 - BBVA - closed my accounts out of the blue with no explanation. To my knowledge nothing happened with the my accounts that that could result in that. No bounced checks, no negative balance accounts, nothing. That they do n't even care to explain leaves every possibility open, including but not only discrimination... |
BBVA Compass Bank account or service account opening, closing, or management May 5, 2016 - This complaint is about BBVA Compass Bank. I received a car loan with them in - of -. I made every payment on time. I recently bought a new car and was informed that the Compass car loan does not show up on any credit reporting agency. three and a half years of on time payments do not show up anywhere. However, in - they closed a credit card account because they reviewed my credit report on - and it was n't up to their standards. That negative closure shows up on all three reporting agencies but the fact that I have consistently paid 3 times the minimum payment since the closure do... |
BBVA Compass Consumer Loan problems when you are unable to pay May 5, 2016 - -/-/-, I acquired an auto loan for a - Mitsubishi Lancer through BBVA Compass Bank. The monthly payment due at the time was ~ $190.00. Which was made every single month, as is documented by the bank themselves in my credit report print out. I would always go directly into the banks physical branch to make my loan payment, and tell them to simply charge my checking account the minimum due - The exact same thing was said every single time. My vehicle was repossessed early this morning, -/-/-. I called and actually logged in to check my loan status on their website, and they 've ... |
BBVA Compass Bank account or service problems caused by my funds being low April 28, 2016 - On - the - I deposited a check in the amount of $250.00 bringing my balance up to $320.00. Following my deposit, I used my debit card for - purchases in the amounts of $38.00, $44.00, $120.00, $40.00 and $46.00 totaling $290.00, thus leaving my account with $35.00. I received - NSF charges for my purchases each in the amount of $38.00 totaling $150.00. My account is now in the negative and the bank refuses to refund the charges. How is it possible to get charges when there was money in the account? ... |
BBVA Compass Bank account or service deposits and withdrawals April 27, 2016 - MY BANK ( BBVA COMPASS ) DECIDED TO FREEZE MY ACCOUNT. I WAS NEVER NOTIFIED FIRST OF ALL AND NOW MY SOCIAL SECURITY CHECK WILL BE DEPOSITED INTO THAT ACCOUNT AND I HAVE NO WAY TO GET IT OUT. I KNOW SOCIAL SECURITY - CHECKS FUNDS ARE E-EMPT FROM BEING FROZEN SO I HAVE NO IDEA HOW TO GET MY MONEY FROM THEM. ... |
BBVA Compass Credit card apr or interest rate April 26, 2016 - To Whom It May Concern : I am writing this letter to dispute a billing error on my credit card account in the amount of $150.00 in the form of additional interest from BBVA, the bank card issuer. This charge appeared on my billing statement, dated -/-/-. I have enclosed a copy of my billing statement with the disputed charge circled. This charge is inaccurate because on -/-/- BBVA incorrectly assigned my account a $27.00 returned check fee for a electronic funds transfer from - bank ( CFPB can corroborate this as fact via - previous case number : - ) On -/-/-... |
BBVA Compass Bank account or service using a debit or atm card April 22, 2016 - On - -, 2016 I was charged a total of $680.00 by - car rental agency. My final charge per my rental contract was only $230.00. After being unable to reach a resolution with the merchant I contacted my bank for assistance. They have been of very little assistance thus far and have yet to reach a favorable conclusion regarding my overcharges amount. ... |
BBVA Compass Credit card identity theft / fraud / embezzlement April 20, 2016 - My information was used to illegally open a line of credit. My signature was not written in person and therefore photo-shopped onto an application for processing. The funds were obtained and used. The company is saying it is my account, but the address used is an address I have never resided at. ... |
BBVA Compass Money transfers fraud or scam April 19, 2016 - I received an email from " my boss '' asking me to transfer money to another bank account. My boss did not send it. Our domain name is--, the email was disguised, but our IT person looked into it and discovered it came from-- ( just - " t '' instead of -. ) The sender attached a pdf, asking for money to be wired to - -, via Compass Bank, - - - -, -, NM -. Routing number -. Acct number -. We did not transfer any funds, but I wanted to make you aware.... |
BBVA Compass Credit card other April 13, 2016 - BBVA Compass froze my BBVA Compass - - - credit card account in - - and closed it a few weeks later. I had a - $500.00 ( a negative balance ) on my BBVA Compass - - - credit card account that I tried a few times to request a balance refund check for that amount, but customer service never managed to process the check because they explained to me that my account is now in a special department, and they need to process and approve issuance of the check. I could never contact the mysterious special department and was not issued a balance refund check. So the negative bal... |
BBVA Compass Bank account or service deposits and withdrawals April 10, 2016 - I recently opened a business account with BBVA in - 2016, and ever since then, I have been having issues with logins, password retrievals and the rest. The most painful thing was when - of my clients wired money into the business account and subsequently had to wire some into the company 's brokerage account. The wire transfer was cancelled and hence, account frozen. I have gone to the local branch at - T- to make complaints, but all to no avail. I was told they could n't unfreeze the account because whoever froze it is still unknown and neither do they know the reason behind it. This... |
BBVA Compass Consumer Loan managing the loan or lease April 8, 2016 - My husband and I opened up an account with BBVA Compass Bank for our new vechicle. I was told by several reps that I could make a payment from our checking account since BBVA Compass bank did n't have a way to pay online. I made NUMEROUS attempts to pay thru our checking acct and was told that my bank " rejected " the transaction. After multiple calls to my bank, my bank advised me there was no record of BBVA Compass bank transaction. I made a " bill payment '' to BBVA Compass Bank - -/-/16. I checked my bank on -/-/16 and confirmed BBVA Compass bank received my payment. On -... |
BBVA Compass Bank account or service account opening, closing, or management April 6, 2016 - BBVA Compass authorized a charge card without my consent. I specifically asked for only a checking account and not a charge card. - - tried to slip in a paper to sign along with the checking account papers after I told him I did not want to open a charge card. I caught it and did not sign the contract to open a charge card. I then received a charge card in the mail. - - also asked if I wanted help setting up online banking. I said yes. Then he asked me where I was from and he told me he would use that information for my security question. I told him to stop setting up the online ba... |
BBVA Compass Consumer Loan managing the loan or lease April 6, 2016 - Car was declared a total loss. Insurance called loan ( BBVA ) to get pay off. Pay off was sent in writing to insurance company. Insurance company sent check, loan advised wrong amount and that they made a mistake in the letter. Letter states it is a guarantee. ... |
BBVA Compass Mortgage loan servicing, payments, escrow account April 5, 2016 - BBVA Compass bank purposely places online deposit limits onto your account so that you can not put enough money into your account to pay your mortgage. Also, mishandles funds which result in overdraft fees. Mishandles checks and says they do not process because of lack of funds, which is not true, requests another check, then cashes both, which results in overdraft fees. Online banking updates are misleading, they update the mortgage payments online but while delaying updates to checking accounts which is also misleading and leads to more overdraft fees. Incompetence at all levels. ... |
BBVA Compass Mortgage loan servicing, payments, escrow account April 3, 2016 - I have a home equity line with bbva compass bank in - Alabama and I had it for years with no problems. The bank suddenly decided to suspend my account and close it and force me to Pay back the loan over a restructured payment plan over 15 years. I am current on my payments and I was never late so I do n't know why they are doing this .the account was active and in good standing ... |
BBVA Compass Bank account or service deposits and withdrawals April 1, 2016 - I have a checking account with BBVA Compass bank AND a - - account in -. They have an option to transfer money from - account to the other " instantly '' generally within - minutes.. They frequently debit my money right away and then delay the deposit in the other account. Unless I call and spend approx - minutes on the phone with people that are clueless about this process to get it resolved. ... |
BBVA Compass Credit card rewards April 1, 2016 - I opened a credit card account with BBVA Compass on - -, -. I was offered a promotion to open the account, which was - bonus points for net purchases of $1000.00 over the first 90 days. The promotion was for opening a BBVA Compass - - - card. I went over the $1000.00 mark in spending on - -, -, according to my records and confirmed by a BBVA Compass customer support representative. I was told that it might take 30-45 days to post these bonus points to my account. I have worked with BBVA Compass to resolve this matter on several occasions, including four attemp... |
BBVA Compass Bank account or service account opening, closing, or management April 1, 2016 - On - -, 2016 I submitted a complaint to Federal Reserve Consumer Help See Attachments # - " Federal Reserve -/-/2016 ... '' and # - " Federal Reserve Case number - ... ''. On - -, 2016 I submitted a complaint to CFPB # - " Case number - with response '', yesterday -/-/2016 I received an email with the " BBVA '' response, See Attachment # - " Case number - with response ''. On -/-/2016 I spoke to - -, and discussed my disapproval of the " BBVA '' -response. I was advised to re-submit my complaint and add my " desired resolution '', although it was f... |
BBVA Compass Credit card bankruptcy March 30, 2016 - BBVA Compass is violating Federal Bankruptcy Laws. On -/-/2016 I filed Chapter - Bankruptcy in the - - - Florida Case # -. BBVA Compass was a listed creditor BBVA Compass on - -, 2016 is requesting me to pay $3900.00 by -/-/16 ... |
BBVA Compass Credit card rewards March 25, 2016 - I received an email for my BBVA Compass - -/-/- stating " Spend $500.00 or $1000.00 in qualifying online purchases and make - Real-time Rewards Redemption through BBVA Wallet and receive - or - bonus points ( enough for $25.00 or $50.00 account credit ). This offer is only valid for online purchases with - BBVA Wallet Real-time Rewards Redemption between - - and - -, -. '' I made $1000.00 of purchases during this time and never got the reward. In - -, I started getting in contact with customer service. After being bounced around several ti... |
BBVA Compass Bank account or service account opening, closing, or management March 23, 2016 - Read the fine print. CD came due and I missed the due date. Starting calling service number but put on hold for extended period of time. Finally went to bank in person after being unable to contact bank by phone. CD automatically renews for 18 months if you do not contact them which is fine but the interest rate is .25 percent and a penalty withdrawal of - plus - % of the amount. Which in my case would be approx. $4500.00. I would think to be fair the interest rate should be at least equal to previous rate and not such a low rate dertermined by the bank. I ask for either waving withdra... |
BBVA Compass Mortgage application, originator, mortgage broker March 15, 2016 - During the process of closing our mortgage loan with BBVA-Compass, they broke their written contract with us, and we have - specific complaints against BBVA. 1. BBVA failed to close on schedule which resulted in fees charged to us by sellers. -On -/-/- we signed a contract with BBVA to close on -/-/-.BBVA advised us they would not meet this closing, andweagreed to change the closing date to -/-/-. -We had not heard anything from - - our closing date approached. I contacted - - ( Loan Officer ) on -/-/- to make sure everything was on schedule an... |
BBVA Compass Mortgage loan servicing, payments, escrow account March 10, 2016 - I bought my first house in Florida after graduating from college and securing a job. I settled down and had a family. Then, my job relocated me out of state. The housing market crashed. I had a high interest rate - % and was severely 'under water ' and I could not refinance. I submitted several hardship requests to the bank asking for help with little help. I held on for the property for over 5 years and consecutively lost money every month. My husband lost his job and my son had health problems. I could no longer afford to lose money on a - residence that I finally put the house up for... |
BBVA Compass Bank account or service account opening, closing, or management March 10, 2016 - Compass Bank, the option to fund the account with a ACH transfer did not function, I called them and was transferred several times until I gave up. within a day or two I tried to do it again and I still could not complete the ACH transfer called them again and could not get anywhere, on -/-/- I tried the third time and changed the application to fund the CD with a check, and mailed out a check for $200000.00 clearly marking the purpose of the money and the account number that I was given, five days after mailing the check I saw that it was not cashed yet I called the bank again they to... |
BBVA Compass Credit card closing/cancelling account March 4, 2016 - On -/-/16 I applied online for the BBVA Compass - - - -. I was instantly approved with the Slam Dunk message. The following week I received a letter stating that my account was closed and that if I wanted to know the reason why to contact them. I called the number listed on the letter and spoke with a rep who told me that they thought my account was closed because they thought it was a fraudulent application. I told her it was n't a fraudulent application and asked if I could verify my info or what else could I do? I also asked why no one contacted me to verify my information... |
BBVA Compass Bank account or service account opening, closing, or management February 24, 2016 - I can not get my - from BBVA Compass Bank. I changed my address in -/-/- and they have the correct address on file. I have been given the run around, mis information and was hung up on. - different Customer Service Reps have stated the - would be received within 7-10 days. I still dont't have it after a month. ... |
BBVA Compass Mortgage loan servicing, payments, escrow account February 17, 2016 - I bought a house -/-/- using BBVA compass for the mortgage. Since that time I have been utterly amazed at how difficult they make it to make additional principle payments. I had my - mortgage through - and it was as easy as you would expect, I was able to adjust my monthly auto-pay to whatever amount I want and make additional principle payments as I desired. BBVA has policies that only allow the auto payments to be the base payment/amount owed, thus limiting the amount of principle paid. When I tried to make a - from my outside account, it showed up as " unapplied payment '' whe... |
BBVA Compass Mortgage loan servicing, payments, escrow account February 12, 2016 - We recently got a home equity loan with BBVA Compass. On our first mortgage statement we were charged a $320.00 appraisal fee. When we reviewed our HUD-1 statement we saw that that fee was to be paid by the lender in escrow. We called BBVA Compass and after an 45 minutes of transfers and hold time, we were able to get them to reverse the charge. My concern is that other people have been charged an appraisal fee after closing, and did n't know that they should n't have to pay it. ... |
BBVA Compass Bank account or service problems caused by my funds being low February 10, 2016 - My name is - - and I bank with BBVA Compass with account number- - I was charged several NSF , overdraft fees, and extended over draft fees. These were charged to me due to - transactions and the bank continued to let - company try to take the money out twice and charged me - NSF fees. All the fees include a $38.00 NSF fee on - for -, - NSF fee for - - for $38.00 on - and another NSF Fee for the same transaction but a retry with another $38.00 fee on -, along with - extended overdraft fees on - and -. That ends up totaling $160.00 which i... |
BBVA Compass Bank account or service deposits and withdrawals February 9, 2016 - Back in - of 2015 I opened an account Online with BBVA Compass Bank. On -/-/- I received a letter indicating that my account was approved and all was required was the opening deposit. On - -, 2015 I mailed in a money order in the amount of $40.00 in order to have my account opened. A few days later I received another letter from BBVA Compass Bank that the account can not be opened due and issue with -. So, I called the bank in -/-/- top get my deposit back and the bank told me to call a week later. Called the bank a week later and I asked to have my deposit sent back an... |