BBVA Compass Consumer Loan Complaint

BBVA Compass Consumer Loan department,

Vehicle loan Problems when you are unable to pay Florida

-/-/-, I acquired an auto loan for a - Mitsubishi Lancer through BBVA Compass Bank. The monthly payment due at the time was ~ $190.00. Which was made every single month, as is documented by the bank themselves in my credit report print out. I would always go directly into the banks physical branch to make my loan payment, and tell them to simply charge my checking account the minimum due - The exact same thing was said every single time. My vehicle was repossessed early this morning, -/-/-. I called and actually logged in to check my loan status on their website, and they 've documented it as 95 days pass due, with a delinquent amount owed of $1300.00 USD. The repossession branch I was transferred to on the phone quoted me at owing just under $2000.00 by Friday ( -/-/- ) in order to prevent the vehicle from going to auction. On the credit report I obtained today, the past due amount is $970.00. Also, on the report it 's clearly shown that -/-/-, my scheduled payment amount was


While on the phone with BBVA Compass, I attempted to ask if there was any way we could work together to pay this apparent debt off and reacquire my vehicle - I am employed full time as - - military, my income is secure. When I explained to them military pay schedules being on the - and - of each month, and there was no way for me to make a full payment of $2000.00 in less than 3 days time, the conversation was essentially ended. Also, failing to tell me where I could at the very least go to my car and obtain my personal effects inside of it ( IE : personally identifiable information, personnel records, my uniforms and even the original copy of my marriage certificate ). Tomorrow I 'll be going to the physical branch in person as a last ditch effort to try to get them to cooperate in payments.